general problems of the 2017 Ford Explorer - part 2

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the b-pillar trim on both sides of the front door started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 50 mph, the b-pillar trim detached from the passenger’s side door. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v347000 (structure); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 104,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure). The contact stated while driving approximately 55 mph, the driver’s b-pillar trim detached from the door and flew off into traffic, almost causing a crash. The vehicle was pulled over to the side of the road and inspected. The contact used duct taped to secure the b-pillar trim pillar. The vehicle was taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 113,716.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 45 mph, the passenger’s side b-pillar trim clip detached. The contact pulled over and zip tied the trim piece to the door frame. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced NHTSA campaign number: 25v347000 (structure); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 141,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recalls repairs were not yet available. The contact stated that while driving 70 mph, the driver's side door b-pillar trim where the keyless entry pad was mounted, detached and was hanging down. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the b-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The vehicle was taken to the dealer, where it was determined that the a-pillar trim and b-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 mph, the b-pillar trim on the passenger’s side door started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

See attached document for complaint.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 mph, the driver's side b-pillar trim detached from the vehicle, causing the lift gate to fail to open. The door ajar light illuminated, and the interior lights remained on for approximately 20 - 30 minutes at a time before turning off. The vehicle was taken to the dealer, who confirmed that parts would not be available for the b-pillar trim by October; however, the dealer was uncertain. The dealer was unable to provide a fix for the a-pillar. The vehicle was not repaired. The manufacturer was not made aware of the issues. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior b-pillar trim had separated from the vehicle, causing the key entry pad to detach and to hang on by the wiring. The contact stated that the failure caused the hatch to fail to open. The local dealer was contacted and provided an estimated for the repair; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000(structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 21v316000 (structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side and passenger’s side a-pillar trims loosened and were shuddering. Two local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available for NHTSA campaign number: 24v031000 (structure). Parts distribution disconnect for NHTSA campaign number: 21v316000 (structure).

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior a-pillar trim and the driver's side door exterior b-pillar trim had separated from the vehicle. The local dealer was notified of the failure but offered no assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the passenger's side b-pillar trim detached from the vehicle. The local dealer was not contacted. The contact repaired the b-pillar himself. The contact stated that on a separate occasion, the driver's side b-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the trim on the front passenger side a-pillar was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 18,800. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield a-pillar trim started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed that the passenger's side windshield a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 121,660. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. Additionally, the contact stated that upon taking the vehicle to the dealer for an oil change, the dealer removed the windshield exterior a-pillar trims without the authorization. The dealer informed the contact that the trims were removed because of the recall; however, the contact stated that the vehicle had not experienced the failure prior to the trims being removed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior a-pillar trims had detached. The vehicle was taken to the dealer and was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side b-pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v347000 (structure), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side b-pillar detached and flew off. In addition, the contact stated that the failure caused the keyless entry feature to become inoperable. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 170,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 mph, a piece of the driver’s side b-pillar trim detached. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side b-pillar trims were loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); and later became aware that the VIN was included in NHTSA campaign number: 21v316000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the trims around the windshield, including the driver's side and passenger's side windshield exterior a-pillar trims, were disintegrating and had partially detached. The contact was initially informed by a car wash employee about the trim failures and advised the contact that the vehicle was unsafe to drive through the car wash. The local dealer was contacted and informed the contact that the VIN was not under recall. Additionally, the dealer informed the contact that there was no early availability to perform the inspection on the vehicle. Additionally, the contact stated that the roof rail cover was partially raised. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while his son was driving approximately 60-70 mph, the driver's side door exterior b-pillar trim, where the keyless entry pad was installed, fractured and partly flew off the vehicle, causing the keyless entry pad to remain illuminated or to blink constantly. The contact stated that the vehicle had experienced an abnormal battery drainage since the failure. The dealer was contacted, and a service appointment was scheduled. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the part for the recall repair would be available by August 2026. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repair were not yet available. The contact stated that while driving at 50 mph, the passenger's side a-pillar trim had detached from the vehicle. The local dealer was not contacted. The contact used silicone to reattach the trim to the front passenger’s side. The contact stated that on a separate occasion, the driver’s side a-pillar trim was loose. The contact added silicone to reattach the trim. The contact stated that on a separate occasion, while driving 50 mph, the b-pillar trim on the driver’s side fractured. The local dealer was not contacted. The contact used silicone to reattach the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that the exterior a-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.