general problems of the 2020 Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was repaired under Ford recall: 23s23 related to the camera blue screen however, it failed to prevent a failure from occurring. Approximately 3 years after the recall remedy was completed, the digital screen failed to display the rearview image as intended and would reset once the rear door was opened and closed. The vehicle was taken back to the same local dealer where they advised the contact the failure was not related to Ford recall 23s23 and that a software update needed to be completed. The vehicle was repaired out of pocket. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 25v159000 (back over prevention); however, the vehicle experienced a failure with the back over prevention system. The contact stated that the image on the screen was occasionally blue, or the image was frozen. The contact had taken the vehicle back to the same dealer and was informed there would be a charge for a diagnostic test and the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(r). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA campaign number: 23v305000 (back over prevention) for the failure. The failure mileage was 52,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention) and 23v675000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the camera became inoperable with the display screen going black. The vehicle had not been diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the back over prevention camera displayed a black screen. The contact stated that the vehicle was taken to the dealer to be diagnosed. The contact was informed that the back over prevention camera needed to be replaced; however, the parts were not available. The contact stated that she had received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The contact later received a notification that referenced a temporary fix; however, when the vehicle was taken to the dealer, the contact was informed that there was no temporary fix available. The vehicle was not repaired. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact initially received notification of NHTSA campaign number: 23v022000 (back over prevention). The contact took the vehicle to the dealer where the recall was performed. Once the vehicle was returned, the contact stated that the lane assist, the forward collision assist, and several other electrical features failed to operate as needed. The vehicle was taken back to the dealer however, the mechanic was unable to correct the failure. The manufacturer was notified of the failure and a complaint was filed. The contact was then transferred to the NHTSA hotline for further assistance. The vehicle was not repaired. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number 23v022000(back over prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure. The failure mileage was unknown. The VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 23v022000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image turned black, blue or gray while reversing. The contact stated that the failure occurred increasingly. The messages "reverse brake assist not available - see owner’s manual” and "park aid fault" were displayed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that the back up camera was distorted. The contact related the failure to NHTSA campaign number: 23v022000 (back over prevention). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "power train malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 23v022000 (back over prevention) however, the VIN was not included in the recall. The failure mileage was approximately 17,700.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and intermittently displayed a blue screen. Additionally, while driving, the display screen would erroneously activate and cause the steering wheel to momentarily vibrate and shake. The vehicle was taken to the local dealer who performed a software update which corrected the failure; however, after a second software update was performed, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 37,000.

The contact owns a 2020 Ford Explorer. The contact stated upon starting the vehicle, a message indicating that the 360-degree camera was inoperable was displayed. The contact stated that the failure persisted while reversing. The contact also stated that the blind spot information system (blis) that activated an indicator light in the sideview mirrors when a vehicle was detected in the blind spot was malfunctioning as the sideview mirror indicator light failed to illuminate as needed. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure persisted. The contact stated that the failure mainly occurred in cold weather. The contact received recall notification of NHTSA campaign number: 23v022000 (back over prevention); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware the issue and informed the contact that the recall was put on hold on March 15, 2023. The vehicle was not repaired. The failure mileage was approximately 12,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the back-up camera image turned blue. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact stated that the vehicle was taken to the dealer where it was repaired under NHTSA campaign number: 21v735000 (back over prevention) however, the failure reoccurred a week later. The vehicle was taken back to the dealer where it was diagnosed that the back-up camera failed and needed to be replaced; however, the recall repair did not include a back-up camera replacement. The contact stated that the recall remedy failed to repair the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not currently under recall. The vehicle was not repaired. The failure mileage was approximately 29,000.

The contact owns a 2020 Ford escape. The contact received notification of NHTSA campaign number: 23v022000 (back over prevention). The vehicle was taken to the dealer where the recall repair was performed; however, the contact stated that while shifted into reverse, the rear-view camera failed, and the screen display was blue. The vehicle was taken to the dealer where the contact was informed that the vehicle was previously repaired under 21v735000 (back over prevention) and needed to be repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Explorer. The contact stated that the back over prevention camera screen was black intermittently. The contact then received notification of NHTSA campaign number: 23v342000 (back over prevention) and the vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to NHTSA hotline to report the failure. The failure mileage was 52,700.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the rearview camera image turned black or blue. A message indicating that the rearview camera was inoperable was displayed. The contact stated that the vehicle was taken to the dealer, where an unknown software update was performed several times; however, the failure persisted. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 16,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that while in reverse, the camera screen went blank. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to reverse the vehicle, the backup camera failed to function as designed. The contact stated that the backup sensor non-functional message was displayed. The vehicle was taken to a local dealer and was diagnosed ipmb updated and repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v735000 (back over prevention). The vehicle was repaired under the recall but continued to experience the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the intelligent platform management bus (ipmb) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v735000 (back over prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 21v735000 (back over prevention) , however the part do do the repair is unavailable. The vehicle was taken to a dealer where it was diagnosed that the rear view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacture exceeded a reasonable the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.

The contact owns a 2020 Ford Explorer. The contact stated that there was a blue image on the rearview camera screen and a black image on the sideview cameras. The contact then received notification of NHTSA campaign number: 23v022000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention). The contact stated that while the vehicle was in reverse(r), the rear-view camera screen was blue. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 5,000.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rearview camera inadvertently turned blue. There were no warnings lights illuminated. The contact received a recall notification for NHTSA campaign number: 21v735000 (back over prevention) and the vehicle was taken to the dealer who updated the image processing module software; however, the failure reoccurred 1-2 weeks later. The vehicle was taken back to the dealer who advised the contact that the rearview camera needed to be replaced and the repair would be completed at her own expense. The manufacturer was notified of the failure and followed up with the dealer. The manufacturer then called back but offered no further assistance. The vehicle was not repaired. The failure mileage was approximately 39,000.

The contact owns a 2020 Ford Explorer. The contact stated that upon purchase of the vehicle, the rearview camera would lose stream upon use as the reverse brake assist not available; see manual warning message would illuminate on the instrument panel. The contact spoke with tomball Ford (22702 TX-249, tomball, TX 77375) where he was informed that they were unaware of any issues with the rearview camera however, upon investigation, the contact discovered NHTSA campaign number: 20v575000 (visibility) which he linked to the failure. The dealer offered to repair the failure however, declined to repair the part for free. The manufacturer was notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 20.

Rear view camera not working. Dealer has confirmed however not able to get replacement part from manufacturer. Camera has been down for over 9 months.

The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the back over prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 mph, the forward collision avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the forward collision avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

The contact's wife owns a 2020 Ford Explorer. The contact stated that the rear-view camera was displaying a blue image on the screen while in reverse(r). The contact had taken the vehicle to a dealer and was initially informed that there would be a recall to address the failure. The contact then received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The vehicle had been taken to several dealers where repairs were made to the rear-view camera; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 500. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that his rear back up camera would intermittently display a blue screen while in use. The contact had taken the vehicle to the dealer on numerous occasion where software was used to clear codes off of the vehicle; however, the failure would return soon after the update. The manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA campaign number: 21v735000 (back over protection). The vehicle had yet to be repaired. The failure mileage was approximately 1,000.