Sensing System Camera problems of the 2020 Ford Explorer

The backup camera sometimes does not come on. The bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.

Back up camera stays on after selecting drive and moving forward, it will either stay on showing what’s happening behind me or will stay on for 20-40 seconds than go to a blue screen or blue than black screen and stay in that screen. While this is happening I have no control over the display, sound, radio or heat. There has been time the back up camera has stayed on while in park. I have several pictures and videos of these incidents. In the incidents I was able to reboot my display it would be unresponsive and not update time these issues only happened when the back up camera would not properly shut off.

I have had the previous recall for my rear camera/display screen repaired in 08/2022. However, recently I have had my display screen start to glitch and turn off intermittently. Sometimes this happens while I am driving. Other times is happens while I am in reverse and the reverse camera does not work. When the reverse camera is not functioning there is concern for unseen dangers. I have videos of this but I cannot upload them into the form.

Despite bringing the vehicle in for two recall repairs, I still get the blue screen on the 360 camera when reversing. This limits my ability to safely back up and view my surroundings.

Backup camera stays on the entire time driving or it will stay as a black or blue screen and not go back to original screen.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the 360-degree camera view became inoperable. There was no warning light illuminated. The dealer was contacted but offered no assistance. The manufacturer was contacted and informed the contact that the warranty on the vehicle was expired. The vehicle was not repaired. The failure mileage was 59,000.

Rear camera screen turning blue when in reverse. Incident where child on bicycle crossing driveway put in danger. Appears to happen in afternoon with sun exposer on side of vehicle where camera is located. Taken to Ford dealer and had to purchase new camera system. Rear automated lift hatch also began opening when unattended and triggering alarm if parked. In addition it has released once while driving and caused alarm. Circuit board replaced at my expense has not resolved the problem. Each issue has happened multiple times during September and October 2022.

My backup camera hasn’t been reliable for over 2 years. Also my audio and gps do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a Ford computer. This is wrong! I only have 36000 miles on it.

The contact owns a 2020 Ford Explorer. The contact stated while placing the gear shifter into reverse(r), the back over protection screen turned blue. The side and front cameras functionality worked as intended. The vehicle was repaired under recall; however, the failure recurred several times. There were no warning lights illuminated. The vehicle was diagnosed at the local dealer with a defective camera. The camera was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Backup camera display shows intermittent blue screen.

The contact owns a 2020 Ford Explorer. The contact stated when the vehicle was shifted into reverse no image was displayed on the screen. The vehicle was taken to the dealer where the contact was informed that there was a recall for the failure. The contact stated a programming update was needed and it was completed however, the failure continued. The vehicle was taken back to the dealer where an update was completed again and again the failure continued. The contact stated that the vehicle has been to the dealer at least 7 times to update the computer. The manufacturer was notified of the issue and advised to go back to the dealer and a case was opened. The vehicle was taken back to the dealer for a 9-hour update. The contact stated that the dealer called and stated that the vehicle was out of warranty and the contact would be responsible for the repairs. The VIN was not included in NHTSA campaign number: 21v735000 (back over prevention). The approximate failure mileage was 28,000.

The rear back up camera area is blue and you are unable to see behind the vehicle.

Reverse camera turns blue on many occasions and other times it gets dark, the engine in the mornings the engine sounds like a diesel car in the dealer indicate it is normal but new vehicles do not sound that way.

Back up camera not functioning properly. Back up camera will intermittently show distorted image while backing up and then it turns to black screen with warning stating "camera is unavailable. Please contact your dealership. ".

My rear camera works less than 50% of the time. It even goes out while backing up. I get a blue screen and my rear brake assist becomes inactive.

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".