Six problems related to camera system have been reported for the 2020 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2020 Ford Explorer based on all problems reported for the 2020 Explorer.
This vehicle has been “repaired” by Ford dealer per recall instructions but the backup camera is still intermittently blue. Recall “fix” offered by Ford does not fix this problem.
We have returned the vehicle to the dealer 4 times for back-up camera / rear sensor failure. Most recently they had the vehicle from 8/16/2021 to 8/20/2021. Allegedly they replaced the back-up camera. On 8/27/2021 upon returning home from an approximately 3 mile drive, the back-up camera again failed while backing into our driveway. The dic displayed the message "back up assistance unavailable. " while on vacation in colorado, the back-up camera failed every day for 2 weeks (8/01/2021 - 8/13/2021). The failure would occur after extended drives at highway speed. On one occasion, the back-up display flickered between the image, blackout, and blue screen. On one occasion both the backup display and the overhead 360 display, displayed only blue screens. Turning off the vehicle and leaving it sit for 30 minutes or more clears the problem. The dealer claims they are unable to reproduce the problem. I have repeatedly told them that the vehicle must be driven for the problem to present itself. Repeatedly starting and shutting off of the vehicle while stationary will not produce the problem. We have repeatedly supplied images of the interior display showing the problem. This situation poses risk when reversing from parking place into oncoming traffic.
Rear camera will intermittently cause the screen to display distorted or total blue screen upon placing the vehicle in reverse.
The contact owns a 2020 Ford Explorer. The contact stated while operating the vehicle the backup camera display image was very washed out, unclear and the colors appeared to be bleached out causing visibility issues for the driver. The vehicle was taken to the local dealer who replaced the camera display unit, but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 2,000.
Rear camera goes blue,.
The contact owns a 2020 Ford Explorer. The contact stated the day he purchased the vehicle, the rearview camera turned blank as he was reversing out of the dealer's parking space. The warning message "back up brake assist is not functioning" appeared on the instrument panel. The dealer diagnosed that the rearview camera needed to be replaced. The contact stated the vehicle was repaired, however the failure reoccurred while driving. The vehicle was taken back to the dealer and was repaired, however the failure persisted. The vehicle was taken back to the same dealer. The manufacturer was made aware of the failure and informed the contact that his VIN was not included in the recall for NHTSA campaign number: 20v575000 (visibility) due to the manufacture on date. A case was opened and the contact was referred to NHTSA . The vehicle was not repaired. The approximate failure mileage was 10.