Defroster/defogger/hvac System Problems of Ford Explorer

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the hvac system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan and could have caused the vehicle to stall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

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Since "fixing" my vehicle with retrofitted 2nd row hvac controls, the 2nd row heating is unable to be controlled from the front, which means if you have a child in a car seat who can't reach the 2nd row controls you must reach behind while driving to adjust the heat. If you try to adjust from the front controls, it shuts off the overhead vents and only blows from one 3rd row floor vent, which doesn't provide much heat for the 2nd row passengers. The ac controls work properly when controlled from the front. I've taken my vehicle to Ford several times and they tried reprogramming, etc. And compared to other vehicles of the same model year and said they are functioning the same as mine. I believe this poses a serious safety risk as who is not going to attempt to reach back to provide some heat to a cold child?.

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The contact's wife owns a 2017 Ford Explorer. The contact stated that while his wife was driving 25 mph, the defroster was engaged but failed to respond and the windshield became foggy. The contact's wife pulled to the side of the road and wiped the windshield. The contact stated that his wife then disengaged and reengaged the defroster however, the failure persisted. The contact stated that his wife continued to drive the vehicle and almost was involved in an accident. The contact stated that the failure had been reoccurring while the defroster was engaged and the blower motor would blow air through the vents. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 69,000.

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The contact owns a 2011 Ford Explorer. The contact stated that the apim (accessory protocol interface module) had become defective which caused the front and rear defrosters to not operate as needed. The contact also stated that the apim failure had caused the rear back up camera to not function. The contact had taken the vehicle to the dealer and was provided an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

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