Side/rear Glass Problems of Ford Explorer - part 2

1. The events leading up to the failure are simple. It was a quiet Saturday afternoon (4:30 pm on 7/18/09). I was on a two way street on the way to my sweetheart's house in overland park, KS . I was going at about 25 mph. There was one other car in my vision about 75 feet behind me. No one was coming at me. To my right was an empty baseball diamond for the local high school and to my left was a large ( at least 10 feet tall) concrete wall enclosing an upscale housing development. 2. Without warning I hear an explosion followed immediately by shattering glass from my sunroof cascading down upon me. The explosion was just the sound of the sunroof shattering. As god is my witness, I swear tt just shattered from causes beyond my knowledge. 3. The following Monday morning I took it to the Ford dealership where I had purchased it and replaced the sunroof. My bumper-to-bumper warranty was still in force but Ford motor refused to hone up on this one. The service manager said that Ford doesn't know but what it was shot out accidentally broken out or if someone had put their fist through it. The strange thing was the sunroof glass that was still in the sunroof frame was angling upward as if it had been struck from inside. The service manager pointed this out to me. The local dealership did split the cost of replacement with me though.

See all problems of the 2006 Ford Explorer 🔎.

The contact owns a 2007 Ford Explorer. The contact heard a rumbling noise whenever he rolled down the rear windows. While driving various speeds with the windows down, the vehicle vibrates severely. The dealer stated that there was a design defect, but could not repair the vehicle. The failure mileage was 34,012.

See all problems of the 2007 Ford Explorer 🔎.

The contact owns a 2000 Ford Explorer. While in the house, the contact heard a loud sound coming from outside. She exited the house and noticed that the rear window was shattered on her vehicle. She discovered numerous complaints online pertaining to the rear window failure, but there were no recalls. The contact feels that this is a major defect. She initially thought that someone shot the glass with a gun. The VIN was unknown. The current and failure mileages were 186,000.

See all problems of the 2000 Ford Explorer 🔎.

3 large cracks in plastic trim below glass on rear lift gate "appeared" after a cold/icy day.

See all problems of the 2003 Ford Explorer 🔎.

Placed an item into the rear storage area of my 2002 Ford Explorer. Window didn't stay up, so I gave it another push with my hand. I didn't push hard. The window exploded in my hand. Glass flew everywhere. Ford had a recall on this which I had fixed early on in my ownership of the vehicle. I ended up with glass slivers in my hand and now I have a vehicle with no rear window.

See all problems of the 2002 Ford Explorer 🔎.

When deck glass was raised the left hinge broke causing the glass to fall. I caught the glass preventing it from shattering on the pavement. The weight of the deck glass then caused the right hinge to break. Had to replace hinges through a auto body shop. This could have caused serious injuries! my quick reaction in catching the glass prevented any injuries. Had my children been with me it could have been a different situation. After doing research I found that previous year model Ford Explorers have been recalled for this same thing happening.

See all problems of the 2004 Ford Explorer 🔎.

Both sun visors in my 2005 Explorer broke within a day of each other. The small plastic holder on each of them shatter into microscopic pieces with nothing on the visors. No cd holders or sunglasses either. They just broke while driving down the road. They were both folded up and not being used. It was very strange. It happened when I was driving and I felt like it was very dangerous because it dangled by a wire that could not be cut due to what it was connected to. I tried electrical tape and anything I could think of but it would not stay up. I could not get an appt until the following week and had to drive with this obstruction for 2 days. Not only was it annoying but it was very unsafe. Of course, my warranty had expired two months prior to this incident. It cost me $205. 00 to have this repaired and I feel like this could be a recall issue because I have seen more complaints online by several other people with this car.

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The contact owns a 1999 Ford Explorer. While the vehicle was parked, the rear glass suddenly shattered into pieces. There were no injuries. The dealer has not been notified. The failure mileage was 111,726. Updated 06/02/08 updated 06/02/08 updated 06/03/08.

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The contact owns a 2004 Ford Explorer. Directly below the rear window, near the rear trunk door, the fiberglass window was cracked. The vehicle has not been inspected, but the contact believes that the failure was something that the manufacturer should recall and repair. The VIN was unknown. The current and failure mileages were 52,800.

The operator of the sport utility vehicle opened the rear window to obtain materials in the back of the SUV. Once the rear window was lifted open. The bolt that attaches the hinge to the window sheared off, causing the window to fall down and striking the operator in the head and neck. The part will be replaced (hinge and bolt). The failed parts will be kept.

The contact owns a 2002 Ford Explorer. She noticed that the frame for the glass on the rear window was cracked. The dealer stated that the manufacturer would no longer provide a free remedy for the visibility: glass, side/rear (NHTSA campaign id #01i010000). As of may 23, 2008, the dealer had not repaired the vehicle. The failure and current mileages were 73,000.

Opened the liftglass on the rear of the vehicle and the glass shattered. No excessive force was used. Contacted Ford dealership and said that it was my responsibility since the recall repair had been performed 6 months ago. I am paying for repair.

The rear window shattered spontaneously while the car was parked in a locked garage.

Mounting bolt from rear hatch window pulled loose, became stripped. Hatch window falling of vehicle.

See all problems of the 2001 Ford Explorer 🔎.

The contact owns a 2003 Ford Explorer. The contacted stated that the rear window panel was fractured near the bottom. The contact was concerned that the window would fracture from the vehicle and break. The manufacturer was contacted and advised that there were no a recalls. The vehicle was not repaired. The approximate failure mileage was 30,000.

The contact owns a 2002 Ford Explorer. The contact lifted the tailgate and noticed that the lift cylinder had detached from the socket, causing the tailgate to strike him on the top of his head. The failure resulted in a bump on his head. The dealer stated that his vehicle was not covered under the warranty. There was recall # 01i010000 (visibility:glass, side/rear). The dealer did not verify to determine if his vehicle was included in the recall. The current mileage is 78,000 and failure mileage was 77,500.

The contact owns a 2002 Ford Explorer. The contact called regarding NHTSA campaign # 01i010000 (visibility:glass, side/rear). The dealer stated that according to the VIN, the recall repair had already been performed on the vehicle. However, Ford stated that there were no recalls for the vehicle. The manufacturer also stated that the VIN did not relate to the safety act. Before he notified the dealer and the manufacturer, the rear side glass on the vehicle had already fallen out, similar to the failure noted in the recall. Unfortunately, the contact never received a recall notice prior to the failure. The estimated cost to have the glass replaced is $900. Neither the dealer nor the manufacturer has offered to pay for the repair. The engine size, powertrain, mileage information, and fuel system were unknown.

Crack on panel below the rear glass was about 4 inches long. If the crack continues it could become a safety issue at highway speeds. Part of the panel could detach.

- the contact owns a 2004 Ford Explorer. The rear hatch lift near the rear window cracked. The dealer would not repair the window because the vehicle was out of warranty. The failure mileage was 56,400. The door ajar light flickered on and off until the hatch was pushed and then the light would stop flickering.

The rear window on my 2002 Ford Explorer exploded when I opened it. Unfortunately a friend was standing near and received a couple minor cuts. No idea what so ever what caused the window to shatter into a million pieces, the local Ford motor folks said this was strange and had never heard of it before. The temperature was about 40 degrees, so it wasn't that cold out. It had been closed just minutes before without any indication of a problem.

-the contact owns a 2003 Ford Explorer eddie bauer edition. The rear window cracked near the location of the Ford emblem. The NHTSA website listed several related complaints. The manufacturer was aware of the defect, and will not authorize the repair. The current and failure mileage were both 49,000.

- the contact owns a 2003 Ford Explorer eddie bauer edition. The rear window cracked near the location of the Ford emblem. The NHTSA website list several related complaints. The manufacturer is aware of the defect and will not authorize the repair. The current mileage was 50,000 and the failure mileage was 49,890.

The contact owns a 2003 Ford Explorer. The contact stated that the plastic underneath the rear liftgate's glass door has begun to crack. The door still operates properly. The VIN was unavailable. The current mileage is 78,000 and failure mileage was 74,000.

- the contact states that on January of 2005 her 2002 Ford Explorer had a defective applique located below tailgate glass had developed a crack from top to bottom. The location of this crack is approximately inches to the left of the Ford emblem. Contact took the vehicle to the dealership and they stated that the crack was a stress crack, probably due to temperature expand. On October of 2006 contact experience the same crack this time it cracked into two pieces. Contact states that she can provide pictures if needed.

I popped the liftgate on my 2002 Ford Explorer while it was sitting in my garage (garage door was closed and it was early evening -- so temperatures were mild and no sunlight was hitting the truck). As I pulled on the liftgate to fully open it, I heard a loud "bang!" and the entire back window exploded. Balls of glass were thrown with such force that they embedded in the walls of my garage. Several tiny shards of glass (even though it's safety glass, edges are still pretty sharp) lodged in my feet. Today, I'm having the back glass replaced, but I'm concerned about this problem recurring. There had been no previous damage to my rear window, and I had the "liftgate hinge" recall work performed promptly. . Read more...

: the contact stated while the vehicle was parked in the yard, the neighbor alerted the contact that the rear window was shattered. The dealership was alerted. There is a NHTSA recall, #01i010000 regarding the visibility: glass, side/rear. The VIN was not included in the recall.

Ford Explorer rear window: on 4/19/2006, temp. Never reached over 80 degrees and the rear window exploded. Summer of 2005, I have 5 CO-workers stated their rear window exploded as well. The company who replaced the rear window, stated they (Ford exp. ) are notorious for this. Why is there no recall for this or Ford be made to put a higher quality window in?.

See all problems of the 1996 Ford Explorer 🔎.

2002 Ford Explorer 4 door rear hatch glass exploded as it was being closed. Incident occurred approximately 1 year after recall 04s20 was performed.

Foia request for complaints associated with the model year 2002 Ford Explorer rear lift glass breaking. Attorney located 2 bulletins. One which warned that the liftgate glass strut may become disengaged. The other warned that the brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient.

Consumer Ford Explorer rear window cracked. Dealer stated this was a problem and that it was covered in warranty up to 3 yrs. The consumer had his vehicle for 4 years.

Safety concern: 2002 Ford Explorer XLT. Defective applique located below tailgate glass has developed a crack from top to bottom. The location of this crack is approximately 3 inches to the left of the Ford emblem. The dealer sent me to the body shop, which provided me with an estimate of $334. 68 to replace the defective part. Although the dealership was familiar with this problem, my vehicle has approximately 105,000 miles and as a result the dealership would not pursue this a warrantable repair. They essentially ignored my grievance. As a left the dealership, I happen to notice a blue 2002 Explorer similar to mine on the used car lot. As I approached the vehicle I noticed it had the identical crack (from top to bottom), located in the same position (3 inches to the left of the Ford emblem). This vehicle; VIN #1fmdu73e72zco6416 had only 56,069 miles on it. I contacted Ford at 800 392-3673 and spoke with jennifer. The reference number for my complaint is; ref #1428853335. Jennifer investigated and confirmed that a bulletin had been issued for this complaint with instructions for its repair. However, Ford has not yet agreed to pay for any repairs or to reimburse the consumer for any repairs already made. This is a safety concern as this applique could break off and cause serious damage to another vehicle or passerby. I made this concern know to jennifer, but was assured that it had not been deemed a recall repair.

Hatch fell of hitting my wife on back and neck.

Owner was driving on a residential street at approximately 25 mph when without warning the rear glass shattered. Owner contacted the manufacturer and was informed that the vehicle was not included in the recall due to VIN. Manufacture stated recall only applied to 4 door model, not 2 door model which the consumer owns.

While driving 35 mph rear window shattered. Dealership was notified, but did not resolve the problem.

The vehicle was parked when consumer was notified that the rear window had shattered. There was glass outside of the vehicle and inside. . The panel had been expanded. The vehicles rear door was closed and in place. The consumer had received a consumer notification from the manufacturer that this could happen and the dealer did not have the glass to make the repair.