Sun/moon Roof Assembly Problems of Ford Explorer

The contact owns a 2010 Ford Explorer. The contact stated that while driving approximately 45 mph, the anti-theft, roll stability, and fuel filler messages were displayed with an audible alarm before the vehicle suddenly shut off. The contact was able to restart the vehicle and drove to the residence. However, the failure reoccurred, and the vehicle was towed to the local mechanic who diagnosed that the pcm and ecm had short circuited and failed. The contact was informed that the short circuit was caused by water drainage from the moonroof onto the pcm and ecm computers. The contact stated that the moonroof had previously failed and failed to properly close. The vehicle was not yet repaired. The local dealer and manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the ecm and pcm computers were no longer available. The failure mileage was 48,000.

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The contact owns a 2020 Ford Explorer. The contact stated while driving 75 mph, the sunroof fractured without impact. Additionally, the fractured glass fell onto the contact and all over the interior of the vehicle. The contact sustained cuts from the fractured glass. The contact had not received medical treatment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

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The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership.

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The contact owns a 2021 Ford Explorer. The contact stated that while driving 55 mph, the contact heard an abnormal sound, and the tempered stationary sunroof glass shattered without impact. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

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The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 mph, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the nhsta hotline for assistance. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the tpms warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that the moonroof was inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the switch and sun/moon roof motor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The manufacturer contacted and the contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 116,414.

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The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof engine and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 115,000.

The contact owns a 2016 Ford Explorer. The contact stated that the sunroof failed to close. The seat belt warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof motor had failed and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as inside the cupholders. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. However, the contact was informed that the moonroof assembly needed to be repaired. The contact had a friend inspect the vehicle and found a burnt wire underneath the steering wheel unit. The manufacturer was notified of the failure. The failure mileage was approximately 153,000.

The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was parked when there was heavy rain in the area. The contact stated that after the heavy rain passed when they were placing items in the back seat, they noticed that water was in the cup holder. The contact discovered a crack in the sunroof allowing water to enter the vehicle. The contact stated that the failure recurred multiple times. The contact was concerned that there was no impact on the sunroof to have caused it to crack. The vehicle was taken to a dealer where the vehicle was diagnosed with a cracked sunroof frame. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure. The failure mileage was 99,000.

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While on interstate at 70mph, the front sunroof exploded. Sounding like a gun going off. . Was no vehicles in front of me to cause debris. . After pulling over to see what happened I could tell the glass was pushed up away from vehicle. Not only was this safety concern for me. But also the vehicles behind me that had to suddenly stop and avoid the flying glass. .

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The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the sunroof had started to detach and had sunken into the interior of the vehicle, creating an opening that allowed water to leak into the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 116,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 60 mph, she heard an abnormal sound and noticed that the sunroof glass panel had shattered without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof glass panel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.

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The contact owns a 2015 Ford Explorer. The contact stated that rainwater was entering the vehicle. There is water on the front floorboard. The contact stated that the sunroof motor became inoperable, and the sunroof could no longer be opened. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided the contact with a claim number, but no additional assistance was provided. The failure mileage was approximately 127,021.

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The contact owns a 2023 Ford Explorer. The contact stated while driving 65 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated she was able to park on the side of the road and noticed that the sunroof had shattered independently. The contact took the vehicle to the local dealer and was informed that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 2,500.

The sun roof/ moon roof shattered while going down the road at 70 mph. Glass showered down on my wife as she was traveling until she could stop and get the glass cleaned up.

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The contact owns a 2017 Ford Explorer. The contact stated that water was leaking from the sunroof into the overhead light and onto the display console. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

The contact owns a 2014 Ford Explorer. The contact stated that the security light was illuminated, and the battery was drained. The vehicle was taken to the local dealer, where it was diagnosed that the security panel needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the lights failed to turn on, and the horn was inoperable. The vehicle was taken back to the local dealer, where it was determined that the electrical system needed to be replaced. The vehicle was repaired. The contact stated that there was no longer a dinging sound when the doors were ajar. The interior lights were dim, and the horn was inoperable. The rubber trim was detaching. The moon roof failed to close. The vehicle was taken back to the local dealer, who determined that water had entered the vehicle through the sunroof and that the wires were wet. The dealer added plastic and glue to the sunroof. Additionally, the vehicle failed to start. There was an abnormal clicking sound while attempting to start the vehicle. The vehicle was taken back to the local dealer, where it was diagnosed that the compressor needed to be replaced because the compressor was clogged. The manufacturer was contacted, who opened a case. The failure mileage was approximately 127,000.

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The contact owns a 2014 Ford Explorer. The contact stated there was a leak coming from their sunroof. The contact took the vehicle to a collision center who diagnosed that there was tubing that needed to be repaired. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 105,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started to shake and stalled. No warning lights was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that water was entering the vehicle from the sunroof. The contact stated that the sunroof failed operate. The vehicle was taken to the dealer however, the contact was informed that the sunroof would need to be opened to diagnosed. The sunroof was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 126,000.

The front panel of my 2020 Ford Explorer st panoramic sunroof exploded on may 6, 2022. Fortunately, I had closed the sun shade two days prior while on vacation in florida. It was not due to being hit by debris as traffic was light and no trucks nearby. I was driving westbound on I-4 between orlando and tampa when a sudden "boom" occurred. I looked around as to what happened as their was no vibration or shuttering in the steering. I then heard glass shattering. When I could safely pull to the side of the road to inspect, the entire front panel of the sunroof was gone except around the perimeter. If I had not previously closed the sun shade, the tempered glass would have been in my eyes and any passengers in the front or rear seats. The local Ford dealership initially stated that the sunroof would be covered by warranty while waiting (6 days) for the back-ordered sunroof to be delivered. Then after being in the service department for 2 days, they stated it would not be covered under warranty. I called Ford corporate to complain, but they were only concerned if there was an open recall on the sunroof and there were none. They seemed disinterested in the safety aspect of the issue. I have since paid for the repair and filed an insurance claim. I know what a rock hitting the windshield or hood sounds like. . . This was not a rock, but a low, "Mini-sonic boom". . . The sunroof literally exploded. I usually do not pull the sun shade closed, but did so while in florida although it was not extremely hot , between 87-92 degrees at around 9:30am, clear and sunny.

The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure recurred. The contact stated that the rear seats were wet, and the seat belt was wet. Additionally, there was water in the tire well. There was rust located in the vehicle. The contact discovered that water had entered through the liftgate. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact stated that the sunroof was leaking during inclement weather. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gaskets and internal sunroof rails needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 mph, the sun roof exploded unexpectedly. There was no impact to the sun roof that could have caused it to shatter. The sun roof shards fell inside the vehicle onto the contact and her children however, there were no injuries sustained. The vehicle was taken to the dealer and diagnosed that the sun roof frame had separated and was defective. The vehicle was not repaired and remained at the dealer. The insurance company inspected the vehicle and concluded that it was a manufacturing defect. The manufacturer was made aware of the failure. The failure mileage was 120,000.

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The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the glass moon roof panel became inoperable, and could no longer be opened. Additionally, there was rainwater leaking into the vehicle from the sunroof drainage system. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the extend coverage related to the failure. The failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact stated that after a rain event, moisture would enter the vehicle through the sunroof and would accumulate inside the roof of the vehicle. When coming to a stop while driving, the moisture would flow to the front of the vehicle and leak inside the cabin thought the ceiling light console. The contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. The vehicle was also taken to an independent mechanic where she was informed that the drain inside the sunroof had become clogged which resulted in moisture accumulation inside the vehicle. The manufacturer was notified of the failure but offered no assistance, the contact was referred to the NHTSA. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated the sunroof was leaking into the cab and floored the floors with 45 inches of water. The contact took the vehicle to a body repair shop and drained the lines of the rooftop. The contact stated she continues to experience the failure. The contact called a local dealer to make them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Explorer. The contact stated that the sunroof failed to close securely. The vehicle was taken to the dealer, where the sunroof motor was replaced; however, the failure reoccurred. The dealer replaced the sunroof motor a second time in 2019; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the sunroof motor needed to be replaced. Additionally, the dealer diagnosed that the failure was due to debris intrusion into the sunroof motor. The dealer informed the contact that the sunroof tubes needed to be kept clean to prevent debris from entering the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 50,000.