Exhaust System Emission Control Urea Injection System (def) problems of the 2014 Ford F-250

The contact owns a 2014 Ford F-250. The contact stated that while driving at approximately 25 mph, the vehicle started to shake, and the steering wheel seized, with the def warning light illuminated. The contact pulled over, and the vehicle was towed to the dealer, where it was diagnosed and determined that there was coolant leaking from the egr cooler, causing the egr cooler to fail. The contact was informed that the egr cooler needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was unsafe to drive due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,081.