Equipment Problems of Ford Flex - part 1

I own a 2018 Ford Flex, VIN 2fmgk5d8xjba07166, with two open safety recalls Ford cannot repair: 25sa9 (rear view camera, NHTSA 25v695) and 25sb8 (b-pillar trim, NHTSA 25v829). My rear view camera has been completely inoperative for two years — it has not worked at all since mid-2024. On 7/12/2024 a Ford dealer verified the failure (repair order 568991), over a year before Ford issued recall 25sa9 in 10/2025. On 9/10/2026 Ford left me a voicemail stating there are no updates for 25sa9 and the 25sb8 remedy is not expected until q1 2027 — over 15 months away. I have driven 2+ years with no functioning backup camera on a vehicle Ford knows is recalled. I request NHTSA treat this as a failure to provide a timely remedy and require Ford to provide an interim remedy or alternate vehicle and accelerate the repair timeline.

See all problems of the 2018 Ford Flex 🔎.

My backup camera is not working intermittently or will display a grainy image or black and blue lines. Sometimes it will just be a black screen. Other models of my vehicle had the backup camera recalled but my dealer is saying my VIN isn’t included in the recall.

See all problems of the 2019 Ford Flex 🔎.

There's been a recall for the rear backup camera since October of last year. Although there hasn't been any particular incidents, there's been some close calls because the fix is still not available. Any help would be appreciated.

Getting on interstate 35 at bevington, iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the interstate to look and there was a piece hanging from some wires on drivers door.

The driver side c pillar trim broke off while driving on the highway causing the debris to interrupt traffic.

Unknown the rear camera (when available) is upside down! at night, the image also has wide lines running through it. Sometime, the camera just shows a message that it is unavailable. So frustrating!.

See all problems of the 2015 Ford Flex 🔎.

Rear passenger door fails to latch properly. The door falls open on left turn. Warnings are unclear or non-existant.

My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a dealer and they said there is no solution for this issue.

No incidents yet. My review camera doesn’t work at all.

See all problems of the 2016 Ford Flex 🔎.

So. The b pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.

Recently, while driving on the freeway the drivers b pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the b pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. Which is completely unacceptable since my b pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

My vehicle is affected by recall 25v695. Ford dealership confirmed no remedy parts are available and cannot provide a timeline. This vehicle is part of my commercial fleet and I am unable to operate it, resulting in significant financial loss. The manufacturer issued a recall with no available fix, leaving owners stranded indefinitely.

My 2015 Ford Flex is affected by recall 25v695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am losing over $1,200 per month in revenue because Ford issued a recall with no fix available. Owners should not be forced to absorb open-ended financial losses because the manufacturer cannot supply the parts needed to complete its own recall.

On or about January 22, 2026 when I put my 2019 Ford Flex in reverse the rear view camera displayed a torn and/or flickering picture for the first time ever that I had seen. The image will occasionally stop with an inverted camera image. Since then the camera display on the dash board will at times also display a message saying something like "rear view camera not available" with no camera image at all. Occasionally the camera image will be normal intermittently. Moving the transmission select lever to park or other locations besides reverse and back to reverse does not seem to correct the camera image problem. This problem was first noticed in my 2019 Ford Flex on or about January 22, 2026. About 13 months ago I received a recall notice in the usps mail advising that I would be contacted about the recall for this problem. So far, no contact has been received by me. Now that the camera problem has started in my vehicle trying to back up and avoid obstacles or people has become a large concern due to the blind spot behind the vehicle without the camera working.

No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (b?) on the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism.

My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford safety recall 24s75 (NHTSA campaign 24v951000) and the expanded 25sb8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I just purchased a 2019 Ford Flex in September from bessette motors in carrington nd. When I purchased the vehicle the rear backup camera had an inverted image. The dealership told me they would bring my car back in the following week to fix the camera because the said someone must have flipped the camera over accidently. They have not fixed it, nor they did not tell me the camera issue was part of a recall. I have had the vehicle now for over a month and still have an upside-down back up camera. It has nearly caused multiple accidents because I cannot turn it off and it's very distracting being inverted. I see the recall for my vehicle has been out since December 2024. That is a long time for no fix!! it is dangerous to continue to drive my vehicle the way it is with no fix.

Rear-view camera does not display a video image, if so, it is intermittent or has loss of image, and or distorted image.

The rear- view back up camera does not operate properly when vehicle is put in reverse. It works intemittedly. Sometimes image is black, sometimes upside down, sometime, works properly, sometime image freezes, and sometimes shows error camera not working contact dealership. Reduces the the ability to see what is behind the vehicle when backin up and increases the risk of crash.

See all problems of the 2013 Ford Flex 🔎.

Backup camera is not working at all; there is a blank blue screen that appears with a warning that states: camera is unavailable. There is an open recall #NHTSA #24v951 and #24s75. Walker Ford dealership was called today 10/14/2025 and stated there are no cameras available at this time for the recall. The parking sensors are no longer working because the backup camera is not working. My safety and others are at risk because I do not have any sensors to warn me if I am in a blind spot backing up.

Recall has not been remedied, and it has been over six months. I was told it would be remedied by June or Ford would be held accountable for compensating for repairs on the. Recall. #25sa9/25v695 the recall addresses the camera for backing up witch is still not functioning in a safety risk.

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The acm is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

While driving at highway speeds the side b pillar panel became unattached and broke off.

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue.

Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is xxx. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2017 Ford Flex 🔎.

Rear view camera under Ford recall 25sa9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.

Safety recall notice 24s75 / NHTSA recall 24v951 is not being addressed in a timely manner. The notice is from January 2025 and it is now late September with no progress.

Rear camera stopped working years ago. Will only work briefly after collision warning alert goes off which goes off randomly even when there are no other vehicles in the area.

I am having the same issues that were recalled in the 2019 Ford Flex backup camera. My 2015 Ford Flex backup camera is malfunctioning, going black, flipping the image and flashing randomly. It has progressively gotten worse.

Back up camera works intermittently. Black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .

My rear camera has stopped working and Ford has issue with many models with this same problem.

Back up camera is disabled when backing up. It is not consistent with backing up making it a safety concern. The beeping seems to work but the camera will be black.

See all problems of the 2014 Ford Flex 🔎.

The backup camera is dysfunctional. It shows an inverted, upside-down image, sometimes it is just black or unavailable, it is glitchy. It is available for inspection upon request. The errors have made it unsafe to backup or see oncoming (from the rear) traffic. It is a known issue with a known recall. It is still ongoing with no solution "parts are not available" - for an unreasonable amount of time. It's a 2019. It's had problems since it was designed, yet it's six years later and Ford has not come up with a solution. I have had it inspected by the Ford service department at the local dealership, and they have no clue other than that it's under recall without a solution. Sometimes the system tells you the camera isn't working, other times it doesn't. Where is the enforcement?.

Apim is failing due to current recall with reverse camera. The glitching has cause many safety issues including •navigation fault •cracking/popping audio •missing touchscreen sounds •intermittent system issues •slow loading •camera freezing or blacking out this has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues at all.

The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.