Power Steering Failed problems of the 2015 Ford Fusion

Tl the contact owns a 2015 Ford Fusion. The contact stated that upon start of the vehicle, the power steering failed to operate as needed with the power steering assist failure warning message displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The contact initially took the vehicle to an independent mechanic who did not have the proper tools to diagnose the failure. The vehicle was then taken to murray motors lock haven (910 bellefonte Ave, lock haven, PA 17745) where he was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA campaign number: 15v250000 (steering) which he linked to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.

Tl- the contact owns a 2015 Ford Fusion. The contact stated that while operating the vehicle the power steering assist had failed causing the steering wheel to become very difficult to turn in either direction. The vehicle was taken to the local dealer(unknown) who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 100,000. Jft.

Unknown cause for power steering failure at 61,000 miles.

On July 26, 2017 I experienced a near total loss of steering of my 2015 Ford Fusion while driving in a parking garage. Warning lights indicating a loss of power steering assist and of traction control activated. Steering returned to normal after restarting the vehicle. My Ford dealership was contacted. I tried to then drive to the dealership for repair when the problem repeated itself. I got safely to the side of the road and arranged for a tow. The problem was diagnosed as being a failed steering gear assembly and the power steering rack was replaced, costing $1,871. 42. A brief internet search indicates there have been at least three recalls of Fusions (and other Ford / Lincoln models) for power steering assist failure (6/11/2013; 5/2/2015; 6/27/2015). This is apparently a common problem with Fusions and reports of symptoms identical to those described herein are numerous. The actual failure that caused this event is unknown: codes were pulled that indicated the electric steering rack assembly needed replacement but this does not pinpoint what part of the assembly was at fault. When asked what would cause this loss of steering on a vehicle having 59,666 miles on it, the Ford service manager suggested it was due to "driving over rough roads". This explanation, whether true or not, is absurd and unacceptable. The vehicle is operated under the same road conditions common to all drivers. If the design and manufacture of the Fusion steering system is delicate enough to fail under normal use it should be replaced. Problems that result in compromised steering or braking are life-threatening. It would seem to be only a matter of time before the ongoing steering problems with the Fusion results in death.

On July 23, I received a call from my wife saying her car would not start. After starting the car, we notice the power steering would not turn. Warning lights on the dashboard for power steering failure was flashing. Along with a few other service engine warning. While waiting for a tow truck, did research on youtube to see if this was a common problem. Well,to my surprise. Youtube was loaded with the same problem. My car is just over two years old.