general problems of the 2015 Ford Fusion - part 1

The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford. Com refuses to fix vehicle under recall.

Bolt on power steering unit corroded off.

I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? something seems very defective to me and from social media reports of other Fusion owners and the NHTSA investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack) just to change a battery?? :-( please help!.

Power steering failed exactly as under recall 15s18 and 15n01 - however they say my car isn't included in the recall. The car is still at the dealer and broken, so the part is available at this moment. The steering warning came up while driving. Upon restarting, the car would only work in manual mode. The dealer has confirmed the problem. I have not contacted Ford yet, only talking to the dealer. There was no warning other than the one that came up when the failure occurred.

Complete loss of power steering/abs/traction control.

Power steering rack is completely destroyed and not safe to drive. I see recalls for other Fusions for power steering , but not the 2015 Fusion. I think this needs to be investigated.

Got an "steering assist fault" indication on my dash and I can no longer turn my steering wheel. This is a well documented recall with older models but mine was not included in the recall. I've taken it to the local dealer and been told it will require replacement of the entire assembly. Older online reports said this was a $2,200 repair. I was just quoted $2,900 by the dealer. This is outrageous. Ford should not be allowed to get away with this. They positioned the electric steering motor (with enclosed electronics) next to the exhaust manifold. The electronics can't handle the heat being so close even with the stupid heat shield between the two. The recall should be extended to all Ford vehicles that use this technology.

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not eligible for coverage under warranty for the recall repair. The failure mileage was unknown. 's.

The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in may 2024, NHTSA campaign number: 18v167000 (steering) and 19v632000 (steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately, 93,326.

The contact owns a 2015 Ford Fusion. The contact stated while driving 45 mph, the steering wheel began to wobble continuously. The contact received notification of NHTSA campaign number: 19v632000 (steering). The contact stated the vehicle was taken to a dealer where it was diagnosed as a failure with steering gear motor which needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was unknown.

Power steering went out and has a recall for it on the website but under the car doesn't, have it but it went out all of sudden.

I took my vehicle into dealer because the steering was not smooth. It appeared to be hanging up and at times difficult to maintain control of the vehicle. The problem was diagnosed by the dealer as being “internal” to the steering rack. The vehicle only has 26,000 miles on it. A search of recalls was completed on the vehicle and two recalls were completed for “corrosion” to the steering box. One recall in 2015 and one in 2018. These recalls were performed on vehicles operating in states such as my own (northeast ohio) where road salt could cause the corrosion. I suspect that the corrosion entered my steering rack and is affecting the steering of the vehicle. Since two recalls were done involving the steering mechanism, maybe the whole mechanism should be replaced, as how can we be certain that the corrosion was limited to just the outside of the mechanism.

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the electronic power steering failed to function properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v250000 (steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 82,000.

While attempting to pull out of a parking space, the electric power steering was not functioning properly and it was very difficult to turn the wheel. Warning lights were illuminated for "hill start assist not available", "service advancetrac", and "steering assist fault service required". The vehicle was undrivable and this could have been dangerous had this failed while driving. The vehicle was towed to a dealership, which replaced "faulty steering rack and rusted clamp" in addition to corresponding bolts. The car's mileage was 49,466. This appears to be the same problem as NHTSA complaints #11569485, #11569595, and others. Similarly, this failure seems related to NHTSA campaign number: 19v632000 (steering), which applies to other 2015 Ford Fusions, but not this specific VIN for unclear reasons. Ford was notified of the failure but said the only recourse was to file a complaint with the NHTSA.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, a message displayed reading "steering loss imminent," after which, upon parking the vehicle, he became aware that the electronic power steering was not functioning. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v632000 (steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 80,000.

The steering wheel locked while driving the vehicle and warning lights immediately came on advising "hillstart assist not available" and "service advancetrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to pull out of a parking space, she was unable to turn the steering wheel, after which she became aware that the electronic power steering was not functioning properly. The hills start assist and service advance traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the steering gear motor. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v632000 (steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 150,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 mph, the vehicle lost power steering functionality, and the steering wheel locked. The message “steering locked. Stop safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.

My steering wheel locked up and was unable to move there was a recall 15v250000 that was allegedly completed by colonial Ford in danbury CT sometime in 08/2015. However the bolts have snapped and it is now at a dealership sunshine Ford in newburgh NY they stated the recall was never fixed and it is becoming an issue and could be a safety issue.

Power steering goes out while driving. Usually the colder it is the more frequent. 5 instances of power steering loss. Warning lights about steering loss on dash come on. 1 trip to dealer found nothing wrong. Will start working again hours or up to a day later.

While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced.

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the abs, air bag, and parking brake warning lights illuminated. The contact also stated that the windshield wipers and directional indicators both began to behave erratically, after which he became aware that the electronic power steering was not functioning properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number 19v632000 (steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 mph, the steering became firm, making it difficult to maneuver the vehicle. The contact drove over an elevated surface, and the hill ascend assist and evap system warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the electric power steering assist had failed, and the electric power steering assist needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.

A component of the power steering system has been damaged/become dislodged and my car no longer has power steering. The fix is very expensive, and there is an open recall for 2015 Ford Fusions, yet somehow mine is not covered.

My 2015 Ford Fusion, which has under 76,000 miles, started making a noise and took more effort than usual to take a turn- and once turned (both sides), took a lot of effort to get back into neutral position. I brought the car to jack madden Ford in norwood, MA, where they ran diagnostics on it- the steering column needs to be replaced. My concern is that there was a recall placed on some 2015 Ford Fusions (Ford recall #15s14) which dealt with steering gear attachment bolts. This was not a recall under my VIN, but I'm suspecting that it should have been- especially since this car has low mileage for a 2015 vehicle and is only driven locally. That recall specifically mentioned in states with inclement weather where salt is used on the roads which could wear down the bolts (MA is one of these states). I have brought my car to the Ford dealership for every oil change/recall/repair needed- I can't think of any reason this should have happened, other than a defect in the vehicle.

My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.

The steering mount bolts (as related to recall 19s26) have corroded & broken off. This has been confirmed by the local Ford dealership. This has caused a very loud noise when turning the steering wheel, as well as the steering slipping/becoming stiffer. This can lead to no control over steering at all in the vehicle. I brought the vehicle into the local Ford dealership immediately, & there was some confusion over what recalls were covered. I got it back & the issue had not been fixed, & that is when we realized the recall does not cover the state where I live. Ford has stated this recall does not cover the state I am in (sd) but does cover the vehicle in the neighboring state of mn (of which I live 20 miles from the border). My dealership has tried to speak with Ford to petition them to cover this recall, & they are refusing. In addition to that, this vehicle has been in mn every other month or so, has had most service done to the vehicle in mn as well.

Driving on free way and steering wheel stock and can't turn nether way.

I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic was flowing regularly, and I felt as thought something gave way or loosened up because the car and steering ability were not in synch. I was then approaching a congested area and needed to slow down but the brakes did not brake as fast as they should of and I almost smashed right into the car in front of me. There felt like a disconnection between the brakes, the steering, and the entire car. I have keep my care well maintained and do not miss my regular maintenance appointments. I just had it smogged, with a change of oil and 80k inspection. The tires were checked and everything was ok. There were no indicator lights or alerts however, I do have a light that will not shut off and I was told subject to a recall. It's the front fog lights? or running lights? its the front lights not head lights but the ones the side. That light doesn't impact my driving ability. This is a very unsafe and frightening experience and I would like it investigated before someone really gets hurt.

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel seized. The steering fault message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the steering gear motor had detached. The mechanic replaced the steering gear motor. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The contact related the failure to NHTSA campaign number: 19v632000 (steering) however, the VIN was not included in the recall. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving 70 mph, the vehicle lost power steering functionality. The contact stated that he was able to veer to the side of the road although the steering wheel was extremely difficult to turn. The contact turned off and restarted the vehicle; however, the failure persisted. The traction control and the hill park assist warning lights were illuminated. The contact was able to drive to his destination. The contact stated that upon inspecting the vehicle, he noticed that one of the steering gear motor bolts was missing and another one was fractured. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA campaign number: 19v632000 (steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving 60 mph, the steering wheel became firm with the power steering warning light illuminated. The vehicle was towed to a dealer and the dealer stated that the power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was 175,000.

The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel became difficult to turn with the power steering assist warning light and electrical steering failure warning light being illuminated. The following day the steering wheel had completely seized. The contact found notification of NHTSA campaign number: 15v250000 (steering) and believed that the failure was related to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer stated that the steering gear motor bolts needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 25 mph, her steering wheel locked as the power steering assist and two other unknown warning messages appeared on the instrument panel. Upon investigation, the contact discovered NHTSA campaign number: 19v632000(steering) which she linked to her failure. Both the dealer and the manufacturer were notified of the failure and both stated that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

The contact's daughter owns a 2015 Ford Fusion. The contact stated that upon her daughter starting the vehicle, an abnormal snapping sound was coming from the vehicle while turning. There was no warning light illuminated. The contact stated that her daughter used excessive force to steer the vehicle home. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact of NHTSA campaign number: 19v632000 (steering) which he linked to the failure. The manufacturer was notified of the failure and informed him that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 200,000.