Power Train Problems of Ford Fusion Hybrid - part 1

The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.

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The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 mph, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.

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The contact's mother owns a 2018 Ford Fusion Hybrid. The contact stated while his mother was pulling into a parking space, the vehicle abruptly stopped independently. The driver noticed that the vehicle had shifted to park(p) independently, and the gear shifter was stuck in park(p). An unknown warning light was illuminated. The driver turned off and restarted the vehicle; however, the gear shifter remained stuck in park(p). An independent mechanic arrived on the scene but was unable to correct the failure. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not yet diagnosed or repaired. The dealer was notified of the failure and advised the contact to schedule an appointment for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

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The contact owns a 2018 Ford fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the transmission warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the nhsta hotline for assistance. The failure mileage was approximately 48,000.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving 40 mph, the vehicle shut off unexpectedly. The message that the engine was overheating was displayed. The check engine warning light was illuminated. The red triangle symbol (master warning light) was illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission was leaking and that the hybrid system, battery, and engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN related to the failure. The contact was then referred to the NHTSA hotline to report the failure. The approximate failure mileage was 180,000.

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The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the contact was informed that the vehicle could not be repaired under the TSB. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA hotline. The failure mileage was approximately 104,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA campaign number: 15v250000 (steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA campaign number: 15v250000 (steering) but was included in NHTSA campaign numbers: 22v413000 (power train) and 20v331000 (locks, latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA campaign number: 15v250000 (steering) then referred them to NHTSA. The approximate failure mileage was unknown.

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The contact owns a 2017 Ford fusion. The contact stated that the gear shifter failed to move out of park. The vehicle had been towed to the dealer. The dealer diagnosed that the transmission range control module had failed. The gear shifter was replaced; however, the failure persisted. The contact was informed that the transmission range control module needed to be replaced but was not yet replaced. The contact learned that the failure was related to NHTSA campaign number: 22v413000 (power train) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 94,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 mph and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 95,189.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while the engine was idling, there was an abnormal metal scraping sound coming from the vehicle. The vehicle was taken to the local dealer who diagnosed that metal shavings were discovered inside the transmission fluid, and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 139,412.

The contact owns a 2014 Ford fusion energi. The contact stated that after parking and turning off the vehicle, the vehicle started rolling backward. The contact could hear an abnormal metal grinding sound. The vehicle then stopped independently. Upon starting the vehicle and attempting to drive, the vehicle failed to move. The vehicle was towed to the local dealer where the battery was replaced. The vehicle was then towed to a second dealer, lance cunningham Ford (4101 clinton hwy, knoxville, TN 37912), where it was diagnosed that the transmission needed to be replaced. The dealer advised the contact that he had to pay out of pocket for the repair. The vehicle had been at the dealer since February. The vehicle was not repaired. The contact later received notification of NHTSA campaign number: 22v413000 (power train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "stop safely now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.

The contact owns a 2013 Ford fusion. The contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. On another occasion, while driving at various speeds, the vehicle started shaking. Additionally, when the vehicle was in the park(p) position the vehicle continued to move inadvertently. The parking brake was applied to stop the vehicle. The vehicle was taken to a dealer where it was diagnosed that the loud noise was from the shifting from the hybrid to gasoline and that the bushing bearings and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

The contact owns a 2015 Ford fusion energi. The contact stated while driving approximately 45-60 mph, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "engine coolant temperature - pull over as soon as possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA campaign number: 22v413000 (power train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.

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The contact owns a 2014 Ford Fusion Hybrid. The contact stated while the vehicle was stationary, he was unable to move the gear shifter out of park(p). The contact stated no warning light was illuminated. The contact was able to temporarily repair the end of the shifter cable with a dog leash and drove to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18v471000 (power train) and 19v362000 (power train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds a scraping type noise was present coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA campaign number 17v427000(power train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 35-40 mph, she heard abnormal grinding sounds coming from the driver's side front wheel. The contact was able to continue driving. The vehicle was taken to an independent mechanic where the ball joint and unknown suspension parts were replaced; however, the failure reoccurred. The vehicle was taken back to the independent mechanic who referred the contact to a certified transmission specialist. The vehicle was taken to a certified transmission specialist and was then towed to a second certified transmission specialist. Both transmission specialists diagnosed that the bushings were grinding in the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the parts for NHTSA campaign number: 22v413000 (power train) were not yet available. The failure mileage was approximately 136,000.

The contact owns a 2017 Ford fusion energi. The contact stated while attempting to drive out of the drive-thru, the gear shifter was stuck in park(p). The contact had experienced several failures. The contact stated that the transmission failed to shift into drive. The contact stated that once the vehicle was parked the gear shifter remained stuck in park(p). The contact manually depressed the button under the gear shifter to move the gear shifter. The check engine warning light and service reminder light were illuminated. The vehicle was towed to a local dealer and was diagnosed and determined that the shifter cable bushing had detached and needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, and the contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 50,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment, while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "stop safely now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of NHTSA campaign number: 22v413000 (power train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.

The contact owns a 2013 Ford fusion. The contact when pulling the vehicle into the parking spot. The contact was placing the vehicle into drive into parked the shifter got stuck and locked into reverse position and would not get out gear. The contact had to applied the emergency brakes on so the vehicle would not reverse out of the parking spot. The vehicle was not diagnosed or repaired. The contact concern the failure is related to a NHTSA campaign number: 18v471000 (power train) that is under the year model of their vehicle however the recall is not associated with the hybrid model of vehicle the contact owns. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. The contact stated that several unknown warning lights were illuminated. The contact called roadside assistance. The tow truck driver arrived and repaired the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

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The contact owns 2016 Ford Fusion Hybrid. The contact stated that after shifting from reverse into drive, the vehicle failed to operate as intended. The contact stated that several attempts were needed to shift the vehicle from reverse to the desired gear. The vehicle was not diagnosed nor repaired. The dealer was not made aware of the failure. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 77,000. Invalid VIN.

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Wrench light came on after driving on highway for 20 minutes in July, typical heat conditions. The wrench light had come on four previous times in the past two years with no loss of power and was told by Ford it was likely the temperature sensor on the hybrid battery indicating the battery was too warm. This time the car lost power quickly and we had to turn on the flashers and exit the highway. Car would not go faster than 40 mph. Shut down car and restarted by loss of power continued. Engine light also came on at the end of the trip. Dealership replaced the throttle body assembly (Ford genuine part ds7z-9e926-d). This repair is covered at no cost for non-hybrid fusions as described in "customer satisfaction program 13n03. " this was in lieu of a full recall (the NHTSA was investigating these same issues). The Ford representative told me this wasn't covered on hybrid fusions because the throttle body parts were different. However, the same replacement part is being used in both hybrid and non-hybrid fusions to correct this problem. When I pointed this out, he replied, well I have't seen many 2010 Fusion Hybrids with this problem. That is probably true -- there were only 31,000 such vehicles produced so any one repair shop won't see many. Regardless, this is the exact same problem with the exact same part in vehicles from the same year and hermosillo production plant. The removed throttle body is covered in black carbon, the same problem with the faulty throttle bodies in non-hybrid vehicles. Ford should be forced to cover repairs on hybrid vehicles as well. Surprisingly the repair cost was only $318 and was done in one day. Car has only 82,000 miles.

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While driving between 40-50 mph the vehicle shows an error stating "stop safely now" and "check battery charging system. " complete loss of acceleration at this point, so going uphill is very dangerous. Stopping the car, turning it off and restarting the vehicle can manage 1-2 miles before the error happens again. Ford dealership said id was a control circuit overlay or harness, cost of repair is $400. 00. Dealership claims this is a regular wear item and not due to driver error.

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While driving on free way from columbus to pittsburgh, wrench symbol appeared on the dash. After a while, car lost its transmission power in the middle of the highway with an indication of "stop safely now" on dash board with big red triangle signal.

While coming off of an exit my right front passenger door flew open and I was almost in an accident because it frightened me as another car behind me had to brake as well to avoid hitting me from the back. I read up on this car and there is information statin the there are problems with the door lock/latches where you think your door is lock and it is not. Now I try yo close it, the door will not lock at all. I did not see a recall on my VIN but I not have to contact Ford because there is information all over the internet stating that is a know fact to happen on the 2013 and I believe the 2014 models. I also have an issue where the sync with my Ford does not work correctly. I am unable to use touchscreen because when I due I get an error message pops up on the screen saying something about the usb and power source and does not allow me to do anything else. I literally have to turn off and restart my screen.

This car has been in twice for a cam position sensor. The first time the part totally failed and left us on the road side on a very dangerous stretch of hwy 101 and was replaced. 1708 miles later the check engine light came on again. The code was p0340 again. We were told that the issue could not be duplicated through a dealer road test and we were charged $190. 00 for the diagnostics. The first time this issue occurred, we had brought the vehicle in for a safety recall. When we picked the car up, this was the first instance of the failure of this component. This has caused us grave concern. My wife has ms and can't be left on the roadside. We believe this vehicle has the potential to be unsafe, and Ford will not stand behind their repairs as the computer shows the code that would state the issue has happened again, but because the service department could not cause the code to occur a third time, that everything is working well. Again, we believe this is wrong and wish to make the public aware of a very real safety issue. We have contacted the dealer about the issue. Our service adviser is jessica gallegos from mock Ford (should be noted this is not her fault nor I believe mock Ford) and the Ford rep is cortney burke, 866-631-3788 x77756 . We do not know at this time if the issue has been remedied. Only that through a test drive it could not be duplicated. The computer log shows the incidents. Should we just ignore this and hope for the best?.

Tl the contact owns a 2014 Ford fusion energi. While parking the vehicle, it failed to stop and proceeded forward. The contact had to apply the emergency brake to stop the vehicle. The vehicle failed to start and was towed to bob allen Ford (located at 9239 metcalf Ave, overland park, KS 66212, (913) 381-3000) where it was diagnosed that the bushing cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 94,710.

Tl the contact owns a 2013 Ford Fusion Hybrid. While operating the vehicle, a constant grinding sound was present coming from the transmission. The vehicle was taken to larry h. Miller Ford(11442 s. Lone peak pkwy, draper, ut) where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 120,000.

Driving on city street, speed limit 45, unable to normally accelerate - did so extremely slowly - noticed wrench indicator light and stop safely warning light both on. Car would only accelerate to 40mph despite pressing gas pedal down completely. Could not drive to work as it required highway driving up to 60 mph and couldn't risk danger of slow or stalling vehicle. Research indicates this is well known to Ford (faulty throttle body) and was partially accommodated with extended warranty (13n03) but otherwise eligible hybrid vehicles not covered by that program. Dangerous issue + known to manufacturer = eventual lawsuit.

This vehicle started overheating and the radiator is leaking and it has been in for service regularly and nothing is ever found. This is an issue a lot of people have yet there is no recall under my VIN. I can not drive the car and it goes to limp mode, this car is barely 5 years old.

The vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ice kicks in and provides enough power to move the vehicle.

The vehicle no longer operates in electric mode, using the high voltage battery to power the electric motor. This is a major safety concern since there is no assist from the electric drive motor. When accelerating from a dead stop, there is a significant lag before the gasoline motor engages and provides enough power to move the car. This is especially pronounced when making a left turn against traffic.

The contact owns a 2016 Ford fusion energi. While the vehicle was parked, it rolled down a hill without warning. The contact shifted the gear into drive and was able to stabilize the vehicle. The contact called tuttle-click Ford Lincoln at 949-763-4182 (located at 43 auto center dr, irvine, CA 92618) and scheduled a diagnostic appointment. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 27,000.

Due to a design flaw, the car's computer system cannot accept an indication of more than one digit in the "age" entry. For this reason, the electric high voltage battery stops working when the car approaches 10 years of age, causing a serious and dangerous hesitation in the drive train when starting from a dead stop creating a very dangerous driving condition, especially when making a cross-traffic turn. Repeated requests from my Ford dealer to Ford motor company for an explanation of how to fix this problem were unsuccessful. My letters to Ford senior management have gone unanswered for several months. I have since learned how to reset the "age" data, and my dealer has followed the instructions to eliminate the condition. Ford should be required to issue a recall for correction of this known design flaw.