Sensing System Camera Problems of Ford Mustang

See attached document for complaint.

See all problems of the 2015 Ford Mustang 🔎.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing the vehicle, the "camera is unavailable" message displayed and the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was determined that the rearview camera wiring was loose and the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 80,000.

See all problems of the 2017 Ford Mustang 🔎.

There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.

The contact owns a 2020 Ford Mustang. The contact stated that while attempting to park the back up camera failed. The contact took the vehicle to the dealer and it was diagnosed as the wires had been cut and damaged. The dealer replaced the wiring. The manufacturer was made aware of the failure and advised the contact to call the NHTSA hotline. The vehicle was repaired. The failure mileage was approximately 56,671  .

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I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in yuma az didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall number had been closed. Therefore my vehicle could no longer be fixed. My rear backup hasn't worked since. Is there anyway to get this situated? I tried going within a reasonable timeframe from getting that letter but they later cancelled the recall somehow.

See all problems of the 2016 Ford Mustang 🔎.

See attached document for complaint.

I am writing to formally lodge a complaint regarding a recurring issue with the rear camera system in my 2020 Ford Mustang. When attempting to engage the rear camera while reversing, a persistent blue screen obstructs the view, posing a significant safety hazard. After conducting thorough research, I have discovered that this problem is not isolated to my vehicle alone. Instead, it appears to be a widespread issue affecting numerous owners of Ford Mustangs. It has come to my attention that the root cause of this malfunction is attributed to faults within the wiring harness of the Mustang models. What is deeply concerning is that despite the prevalence of this issue and its potential implications for driver safety, Ford motor company has yet to initiate a recall to address and rectify the problem. It appears that there is a conscious decision to restrict the recall, leaving countless Mustang owners vulnerable to accidents and unnecessary risks. As a responsible consumer and advocate for road safety, I implore the NHTSA to investigate this matter urgently and compel Ford to take appropriate action. It is imperative that Ford acknowledges the severity of this defect and assumes responsibility by issuing a comprehensive recall to rectify the faulty wiring harnesses in all affected vehicles. Failure to address this issue promptly not only undermines consumer trust but also jeopardizes the well-being of drivers and pedestrians alike. I trust that the NHTSA will prioritize this complaint and take decisive steps to ensure the safety and welfare of all motorists. Thank you for your attention to this matter. I eagerly await your response and resolution.

See attached document for complaint.

When putting my vehicle in reverse, the backup camera cuts out and completely doesn’t work, or the image is staticky and unclear. This problem is currently covered under a recall on the backup camera, but after taking my vehicle to a dealer, I was notified that the recall only impacts vehicle’s manufactured during a few months of the year. Because my car was manufactured later in the year, it is not included in the recall, even though I am having the exact issue.

Under NHTSA recall 22v082. Ford refused to change the rear view camera despite it was under recall: the recall states to replace wiring harness and or camera replacement if necessary free of charge. My rear view camera is still distorted after they change the wiring harness and they told me to pay for the camera since its not covered under the recall. The letter that I got has the same recall number above but it didn't mention replacing the camera even though it has the same issue on the recall distort image when backing up. Nhtsa and consumer reports/ Ford websites they all mention to replace both if necessary. I attached a sample copy of the recall from Ford stating that. Even Ford specialist read that to me on the call when I asked her what did the recall number say about the fix. But the recall department says it s not covered. This is the detail for the recall below. Vehicles recalled: 2015-2017 Ford Mustang the problem: the wiring harness for the backup camera may be damaged or have an improperly soldered connection that can prevent an image from being displayed. The fix: dealerships will replace the backup camera and/or repair the decklid wiring harness at no charge. How to contact the manufacturer: Ford will contact owners by mail starting on March 7, 2022. Owners may also call Ford at 866-436-7332. Nhtsa campaign number: 22v082000. Ford’s number for this recall is 22s06.

Backup camera is having issues. Fuzzy picture and occasionally says unavailable on display.

See all problems of the 2019 Ford Mustang 🔎.

The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the back over prevention camera became distorted. The vehicle was taken to the dealer where it was repaired under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2017 Ford Mustang. Consumer writes in regard to safety recall 22v-082.

The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred. The contact stated that while reversing the vehicle, the rearview camera was inoperable. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 28,398.

The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was stationary, the gear shifter was shifted into reverse, and the rearview camera displayed a black screen with a message. There were no warning lights illuminated and a message was displayed that the rear camera was not available. The contact took the vehicle to the dealer for an unknown recall for the wiring harness. The vehicle was repaired; however, the failure with the rearview camera persisted. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with rearview camera failure. The vehicle was then taken to a dealer where it was diagnosed with rearview camera failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered the contact to get the vehicle diagnosed at the manufacturer’s cost. The local dealer was contacted; however, the vehicle was not repaired. The failure mileage was approximately 15,000.

I had a recall repaired on my 2017 Ford Mustang at a Ford dealership, the recall repair had to do with the backup/rearview camera not working properly. After they repaired the wiring in the trunk compartment, the back up camera is still not working properly and becomes blank or distorted when putting the vehicle in reverse. I called the dealership to have it looked at and fixed because the NHTSA website states that "dealers will inspect and repair the decklid wiring harness and/or replace the rearview camera, as necessary, free of charge. ". The dealership inspected my 2017 Mustang, again, and sent me a text message with a website link attached stating the cost for the repair and that I would need to pay for the repair totaling $316. 59.

2017 Ford Mustang. Consumer writes in regard to defective back camera.

The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred with the rearview camera displaying a blank image. The dealer informed the contact that he needed to pay out of pocket for the diagnostic test to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Mustang. The contact stated that the dealer previously serviced the vehicle under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred with the rearview camera displaying a distorted image. The vehicle was taken back to the dealer where it was diagnosed that the aipm module needed to be replaced. The vehicle was then taken to j. C. Lewis Ford (9505 abercorn st, savannah, GA 31406) and the aipm module was replaced. The manufacturer was made aware of the failure and confirmed that the failure was not related to the recall. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera intermittently displayed a distorted image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Recall: 22s06 back up camera not available. Took my Mustang in for the recall and service rewired back up camera harness/wires. Week later, came went out again and upon self inspection, the dealership's repair of the wiring broke and dealership is demanding I pay for diagnostics and repairs.

2015 Ford Mustangl. Consumer writes in regard to backup camera safety recall.

Rear camera wiring fails. Car was at dealer for repair in may and manufacturer or dealer has yet to address the issue. This includes third eye brake light and trunk lid.

I’ve been trying for a year to get my camera repaired on my car and they always say the parts aren’t in . I’m started to get mad . Autonation Ford mobile alabama.

The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 72,000.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

2018 with 24,000 miles (purchased brand new) every morning until the car warms up I dont have navigation, radio, bluetooth, or back up camera's. I was told this was a common problem with Ford from the dealership but its not a recall. After researching online, its a very common problem with all makes and models of Ford. Of course I'm out of warranty to replace the apim which is going to cost 1,000 out of pocket. Safety concerns: I have to navigate using my phone which is a distraction while driving, same thing with phone conversation I can be hand free, and I have a major blind spot while backing up because of no camera.

See all problems of the 2018 Ford Mustang 🔎.

The accessory protocol interface module failed. All functions of the camera, radio and entire middle display console do not work. When backing up to exit parking space or to back into a parking space I can't see what is behind me and have almost hit items multiple times. The dealer inspected and told me what the issue is; that it is not under warranty and would cost approximately $1000 to repair, which I don't have. There was no forewarning of this module failure; it occurred suddenly and without warning.

Recently, the camera on my 2015 Mustang has not been connecting regularly. The display will occasionally say the camera is not available, contact dealership. In researching it appears that the wiring to the camera and other associated trunk area lighting can be cut or worn through, creating a defective and potentially dangerous situation. The videos and comment sites are abundant with this issue. During my research, I noticed that there is a huge, nearly identical recall in place for 2020 vehicles. I suspect this is the same issue. The issue is not just happening in Mustangs. Other vehicles where the wiring is sheathed in a certain way or subject to movement can show the same issue.

Tl the contact owns a 2015 Ford Mustang. The contact stated that the back up camera failed to display. While the vehicle was in reverse, the camera did not show an image and the screen was blank. The contact's son also reported that the steering wheel would move on its own and it was difficult to turn. In addition, the abs and power steering warning indicators illuminated. The vehicle was taken to medved Ford (1404 s wilcox st, castle rock, CO 80104, (303) 688-3137) where it was diagnosed that a new power steering system needed to be installed. The part was not available. The vehicle was not repaired. The manufacturer was made aware of the failures and did not assist. The failure mileage was 76,000.

Backup camera is showing not available on a 2017 Ford Mustang with no remedies for 8 years.

The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera would function properly on the initial first use however, other attempts to use the rearview camera throughout the day would be unsuccessful. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100.