general problems of the 2020 Honda Pilot - part 2

Purchased the vehicle in salisbury, MD, now live in hagerstown, MD. Between the dealer purchased from (pohanka Honda) and the dealer where we live (hagerstown Honda) I can not get the recall corrected. One dealer tells me to call the other then the other dealer tells me to call the first dealer. I’ve tried and tried to get this resolved with no satisfaction.

I brought the vehicle in on March 23, 2023, the side view mirror has seemed to shake for some time, we were told we just needed a new mirror and at $400, decided to not immediately repair, approximately 2 weeks later I went to the car wash and the sideview mirror came out and smashed against my window. I am told my vehicle is not part of the recall, but I had mentioned the mirror seeming to be not secure in the past.

My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. In these cases, I’m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I’m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it’s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road.

From the time we purchased the vehicle, the radio suffered from popping and crackling in the speaker. It was repaired but the problem persisted. Starting this year, the center console that controls the radio as well the back up camera will shut down with the following failure "network communication lost, most net off". This results in unexpected use of our rear back up camera as well as the additional features the center console provides. In total, Honda has attempted to repair this vehicle 4 times and have not been successful. My concern is if the rear camera fails as I am backing out of a parking spot, I do fear in that moment I could hit another vehicle or pedestrian.

The car was stopped at a light. The idle feature kicked in and when foot off brake to go car stalled and turned off. Almost caused an accident because it was on a road that speed limit is 60 mph. Car behind me didn’t realize I was unable to go and had to quickly swerve. The car would restart for about 3 minutes.

Issue with auto start-stop. Upon being stopped at a light, the auto start did not reengage and upon starting back up again the radio defaulted to an am station and would not allow us to change anything.

My 2020 Honda Pilot touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I’d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, carlos.

Engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged. I was at an intersection at 10:30pm and it was extremely dangerous as my car would not start and was completely black. I could not even turn on hazards or put the car in nuetral to move out of the way. I had to call 911 and have the police assist. My car was towed to the dealership and I am waiting for an update. This will be the 4th time I have had my vehicle there for service for an electrical issue.

I understand there may be an investigation of Honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown. The engine went off, as it was supposed to, but when I took my foot off the brake and pressed on the accelerator nothing happened, the engine had not restarted. I attempted to restart the car by pressing on the start button but since I was in drive it wouldn't start. I think I tried to shift the transmission into park (it's been several months since the incident) but I'm not sure if it shifted or not. I turned the car off by pressing the start button, waited briefly and then pressed the start button again to start, which it did. I shifted into drive and pulled away. That was a long time, probably not as long as it seemed, sitting at the light as others were going around me or blowing their horn at me. I have not had any further incidents since that time but wanted to register this one with you.

There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used. This causes distracting driving because the noises happen all of a sudden when driving. Second problem-the car seems to shut off and turn back on by itself after pressing the gas when its on auto idle shut off. For a few seconds when I let go of the brake peddle, instead of turning on from the auto idle shut off it just shuts off, then I press the gas and it turns on. It has done this several times that it is concerning and I fear it can cause an accident if it moves forward when I think it shut off on its own.

While driving down the highway, we heard a loud, sudden pop and then wind. The sunroof shattered and the cover was closed so all glass ended up on the cover. There were no overpasses above us or vehicles in front of us that could have caused anything to fall on the sunroof. There was nothing other than glass found on the cover and no damage to the top of the vehicle (as if something would have hit the glass and bounced off). The driver was startled and, if the cover had not been closed, the glass would have ended up in the face of our backseat passenger. Prior to this, I had no problems with the sunroof and there had been no prior damage to it. When I took the Pilot in for repair at the Honda service center, I was told that they have heard of a few cases like this where the sunroof spontaneously imploded, but that it was not a safety recall or under warranty. I have photos of the shattered sunroof.

I can't remember if I reported this already but here goes. My daughter was driving my 2020 Honda Pilot with 41,400 miles on it. She had baby in the back and was in slow traffic in millsboro delaware. She thought she smelled something burning. Then she got out of the vehicle, took the baby out and called 911. Fire started coming out of the engine compartment and the vehicle totally burned up.

I have owned the 2020 Honda Pilot touring since Jan. 2020. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. Then suddenly a beep sound appears, then the engine shuts down to only the radio is playing, gear shifts to n by itself and I’m unable to restart the car. After about 1-3 minutes of unable to control the car, sitting in the middle of the highway, then I was able to shut off the engine completely, then restart the car. When it happens, the dash board would have the battery light on and commend would say “you can not start the engine, shift to park”, but it was on p, and I couldn’t shut of the engine anyway. It was not controllable. My car drives great normally and no messages would pop up on the dash board. I brought this issue to the dealership, left my car there for a total check. I even said I have it in video when it happened. They didn’t want to even watch it. They said the computer will tell them, so they don’t need to see my video. They returned with nothing wrong, they could not find the problem. Since they did not see anything wrong, there is nothing to repair. They ask me to bring it back next time it occurs so they will have it on record. They did not solve any problem for me. I was frustrated and worried when it would happen to me again. It is a hazard for me to drive on fast traveling highways not knowing when this will occur and the worst part is that the dealership isn’t willing to go above and beyond to solve it.

Automatic idle engine shut off had been the problem. I will come to a red light or stop sign, the car will do the engine shut off, and it will hesitate to start back up. There have been times that the car has complete shut down and I had to restart it in the middle of traffic. When that happens, it is very slow and hesitant to start back up. It is also common for it to restart the car and wipe out the radio and bluetooth. The radio will turn to static. I have been unable to start my car completely while it has been parked. I have had this looked at multiple time but there is never a solution.

N/a.

The infotainment screen in the vehicle which includes the backup camera display, navigation, radio, bluetooth and other important vehicle functions and settings, shuts down and reboots in a continuous loop and sometimes turns off (blank screen) completely. This results in a backup camera function that is no longer useable as the screen does not/cannot display the camera image behind the vehicle. This is an SUV with a large rear blind spot that cannot be viewed simply by turning your head especially if there are short/small objects below the view of the rear glass. The other functions that rely on the screen also do not work and this constant rebooting/flashing is very distracting to the driver. There are also strange noises emanating from the sound system regardless of whether the system is on or off. This appears to be a widespread problem with this vehicle that still does not have a permanent solution. Several repair attempts by the oem have not fixed this issue.

The vehicle makes uncontrolled loud noises. It is very intermittent and sounds like loud cracking/exploding of windshield. It sometimes startles the driver and makes the driver cringe. Leading to uncontrolled movement of steering wheel. Potential hazardous. Honda has acknowledged that there is a problem with several hundred thousand cars and done service bulletins (a19030b version 3) and others. Our car now has been in for the same problem 7 times. Twice a specialist was working on the car in the last 22 months but the problem persists and is getting worse by the month. This is unacceptable and can lead to an accident but Honda does not want to take responsibility.

The paint of my car started chipping on the hood roof of the car and moved to the top of my car, making spots all over my car. The front chrome part of the car has started to wrinkle and is looking as it will be peeling soon as well. The radio part inside the car is also wrinkling, on top.

"upgraded" from odyssey to Pilot. The rear tailgate is motorized, like our old odyssey. Unlike the odyssey, when something collides with the motorized tailgate, there is nothing that stops the closure. When unloading the trunk, I pressed the button to close. I reached back into the vehicle to grab one more item and it hit my head and kept closing. It did not stop. Afterwards, I tried multiple times for it to reverse and the force needed to trip the safety is excessive for what would be considered safe. Knowing what the odyssey was like, this is a major safety hazard.

My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms. I opened a case with Honda in June, 2021, and notified my local dealer. The Honda case number is 12314702. I have heard nothing from either Honda and my local dealer, and I am concerned nothing is being done on this issue and I will lose visibility of my dash at some point, putting myself and family in danger.

Software update required to maintain rear view camera back up visibility. Two safety recalls on vehicle. I am stationed in germany and can't have any service recalls and I leave for the states April 6. Germany currently doesn't have the capabilities to do the software update.

Multiple times this vehicle indicates that my car has crossed center line when it hasn't and has activated one or more "safety" features including an alarm and steering wheel shaker. Today my vehicle actually applied the brakes when another car was approaching me in the opposite lane. I have had car into dealership 1 time for these issues and they said it was fixed.

Issue #1 : I was driving in highway with garmin navigation turned on, the display reboots with an error "network connection lost". Issue #2: while connecting my iphone with google navigation, the display gets stuck and reboots again. Serious issue while driving this car with navigation on. Issue #2: rear camera sometimes doesn't show up or there is a delay when gear is switched to reverse. Issue #3: when a usb is connected to play audio/video, the display freezes after sometime and reboots automatically. Similar issue with blue ray dvd.

Random popping noise, like sound of small rocks hitting windscreen. Occasionally the display where speedometer is goes out. Audio problems with random volume issues. Popping noise occurs whether audio system is on or off. Notice it more while in motion and going over bumpy road. Been to dealer 5 times and replaced wiring, amp, head unit, and still have issue.

The infotainment center goes blank, statics when on, sometimes the speedometer screen goes off, or the the entire infotainment center goes away.

While driving on the highway at 75 mph the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds. . We had cruise control on and the whole system went haywire. It was beyond scary. The car doesn't feel safe to drive.

It started with a popping sound coming from speakers, the info screen would then shut down and you would be unable to determine your speed and have no use of backup camera. After this occuring 6 or 8 times (the car has less than 2000 miles) the display will no longer even come on. I have left with the dealer today to repair. This problem occured at random times, I was driving each time resulting in no use of instruments for speed of backup camera.

The cmbs (collision mitigation braking system) is too sensitive. Multiple times, the cmbs has activated without a valid reason. 1 example, I was on an interstate highway in the left lane passing a slow moving 18 wheeler in the right lane. I was passing the 18 wheeler in a curve and my SUV suddenly braked because it thought I was going to crash into the 18 wheeler. I was in control of the vehicle the entire time and I can only think the system was confused by the speed differential between my vehicle and the truck in a tight curve. Several other times on two lane roads, the system will flash "brake" even if I am not crossing the center line. I think the cmbs is too sensitive.

When you drive the car after 2 or 3 days there is clicking noise coming from the front when I turn left and when I hit breaks and when the vehicle is slowing down and sometimes if I drive straight the I heard the noise. I checked with dealer but they couldn't find what the problem is. Sometimes when I shift gear from parking to drive I heard noise. The dealer told me that is because you are not driving every day that might the problem of clicking noise.

My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me Honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since.

Rear window exploded. Vehicle was parked on the street and was going to put in driveway. Opened driver side door, got in vehicle, close door, rear window exploded.

I drive an 2020 Honda Pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering. The next sound is like a thousand small peddles hitting the windshield. When the noise first happened it almost made me wreck because I thought someone threw something into the windshield. This happens when you are driving in motion. I have contacted Honda USA twice and the car has been to the dealer twice. Absolutely nothing has been repaired or fixed or done to take care of this issue. I have noticed other.

The 2020 Pilot infotainment system freezes while driving: 1. When the infotainment system freezes, the backup camera does not work 2. Phone connection becomes unavailable; can't place calls in case of emergency 3. The navigation system freezes, which can cause distraction while driving 4. Other safety systems, if linked to the infotainment system, may not work properly this has happened several times in the last 2 months while driving on freeways and city roads.

I bought this 2020 Honda Pilot touring oct 2019. I noticed the popping in the speakers after having the car a month maybe. I also noticed dvd issues and connection problems. Every single time I get in my car I hear popping noises throughout the speakers. Occasionally I have "lost network connection" and once my whole dash/speedometer went black. It only came back on 3 days later when I took it to the dealership. Leith Honda in southern pines/aberdeen, nc acted "surprised" with these issues. They said they had never seen a speedometer go out. I don't believe them. I've heard one of the doctors in the area raised cane in the dealership and they replaced his Honda Pilot with a new one. This popping in the speakers, dvd issues, and other major electrical problems are very distracting and therefore dangerous. I have videos of the popping and pictures of everything else. Unfortunately the videos will not upload to this safety complaint. Evidently this has been going on since 2017ish. I would have never purchased this Pilot if I'd known there were electrical issues!!!! worse $41,000 cash I have ever spent! shame on Honda for not correcting the problem and continuing to sell problem automobiles to customers! please consider these electrical problems as a danger. We need our automobiles repaired by Honda before something terrible happens on the highways!.