Carrier/rack Problems of Honda Pilot

Honda Pilot owners have reported 33 problems related to carrier/rack (under the equipment category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Honda Pilot based on all problems reported for the Pilot.

1 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 03/11/2021

Pilot was parked and when I went to get in it to leave, I noticed the rear window looked weird. Walked around back and the back glass had just exploded. Glass was bulging with a large missing piece. It was cracked all the way thru and on the passenger side was a big piece missing where a rear defroster module would be located. The glass was still creaking when I realized this happened. It was not caused by something hitting it as there was not glass in the inside. I think it was caused by the rear defrost which was not on at the time. Glad it did not happen when I was driving. Just happened, but if I know Honda, they will not stand behind their vehicles. "not our fault".

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2 Carrier/rack problem of the 2013 Honda Pilot

Failure Date: 01/23/2021

Vehicle was stationary and we were loading an item on roof rack. The item lightly tapped the glass sunroof and it spider cracked all throughout. On the way home, through normal city streets, at sub-highway speed, glass started raining down on the front two seats. This glass is not typical windshield safety glass. Shards are small and sharp and went everywhere.

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3 Carrier/rack problem of the 2016 Honda Pilot

Failure Date: 01/22/2021

Problem with the auto stop/start feature- the engine stops but doesn't always start . It tries to start but doesn't. Pressing the start button (ignition) doesn't always work right away. Seams you have to put the transmission in park, and press the start button (sometimes 4-5 times) before the engine starts. This is nerve racking and dangerous when you are in traffic- say at a light, or trying to cross over oncoming traffic. The time is takes sometimes to re-start the engine is about 10-15 seconds. This problem is intermittent. (doesn't always happen). It's not the battery. I had a new battery replacement. I also tried using a trickle charger to "top off" the battery incase it wasn't fully charged. No luck.

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4 Carrier/rack problem of the 2021 Honda Pilot

Failure Date: 11/14/2020

While driving for about an hour on the freeway the sound to my bluetooth audio quit. Then the apple carplay would not connect. When I got to the grocery store tryin to maneaver into a parking spot the backup camera did not work when I put in reverse. At first I thought I had pressed park instead of reverse but that was not the case. Not until I parked, shut the vehicle off and restarted it did everything start working properly ( at least for now). The vehicle has approximately 1500 miles on it. I have been reading about a recall on newer Pilots (y7y) and was wondering why my vehicle is not included since I am experiencing the same issue. I mention also that twice at about 500 miles I experienced the crackling noise in the audio that has been a problem with the 2018 and newer Pilots.

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5 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 11/10/2020

The display audio and entertainment disconnects and stay off during running the vehicle(in motion on any road and any speed), it does not work audio for direction map, radio, cd player. And unwanted cracks sound are heard while driving the vehicle which is distracting while driving the vehicle. Dealer mentioned issue should fix with two recall repairs, which eventually did not fixed. Following below recalls repair below did not fixed the issue. Recall# 20-051, front control box ota software update. Op# 0105b3, . 3 hrs, temp# a20051a recall# 20-047 guage control module software update op# 7165a5, odd temp# a20047a, pass temp# a20047b, Pilot temp# a20047c. . 5 flat rate hrs.

6 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 10/30/2020

After having known recall issue repaired, electrical/sound system still continues with aggressively loud cracking and popping noises. The noises at times are out of the blue, causing the driver and passengers to be startled. The instrument panel will freeze up and blue tooth/voice activated features will stop functioning. These issues occur when the car is moving or stationary. No improvement after the recall reprogramming was completed despite being told by the service technician it would resolve the issue.

7 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 10/14/2020

Had an impact crack (supposedly) on the windshield. There was no indention. The outside of the windshield was perfectly smooth but you could see it. Repaired by safelite. A week later happened again. Large crack, same side. Safelite found a "chip" the size of a pencil tip near the edge of the windshield that they said caused the window to crack. They stated that these windshields are now quite fragile because of the things placed inside of them and it could easily happen again. Happened on a city street, I imagine, because we only drove to a doctor's appointment. Didn't see it until the next morning. So, it cracked later, not when we were driving the car. The crack now is now about 18 inches long just sitting in the driveway. This "chip" is the size of the point of a pencil tip. This second problem is on the same side (passenger side) of the car as the first one. The first one also was perfectly smooth on the outside of the glass. . . . . Which was strange because if a rock had hit it I would think it would have chipped the glass on the outside. No chip inside or outside.

8 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 10/01/2020

2020 Honda Pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and Honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!.

9 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 08/25/2020

Ever since I have purchased this car I have had nothing but issues. First started with cracking and popping sounds with the speakers, even when all audio was off in the car it would still make the noise. Then the dvd player stopped working. Next the cracking and popping started all the time and it was near impossible to make phone calls with bluetooth in the car. Finally after the 3rd time back the speakers were 80% fixed after a Honda representative came out from corporate. Then my automatic braking starting having significant issues. At first it was a random occurrence and only once in a blue moon. Now, like the other issues, it is progressively getting worse. I have already had it in once and they stated they could not replicate it but were able to see that it had been triggered. Since I have had my car back in less than two full weeks it has occurred at least 12 times on different roads (open highway, places with no cars or trees, at night or day it doesn't matter). I am now awaiting another call back about getting this issue fixed. Oh and there was that time that my backup camera stopped working completely, can't forget that. Overall, incredibly upset about how much we spent on a brand new lemon.

10 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 08/24/2020

Driving vehicle cracking sound coming from windshield and radio has static . Drive on smooth road does not do it . It does it when hitting bumps or going up curbs . Car was taken to dealer 8 25 2020 picked it up today 8 26 2020 drove it home pulled up in driveway started cracking turned around brought it back . Service dept said they know its a problem service chief tech said something about wiring issue.

11 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 08/11/2020

Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on. Navigation screen will cut in and out and go blank (black). Speedometer dial will reboot and or go blank and reboot. This is all while driving the car. I have had the rear view camera not come on when first putting it into reverse to back up. It did come on after putting car into park and then back into reverse. We had recall work done yesterday 8/10/20. 20-047 6mb002018-21 and 20-051 6hr002019-20 picked car up today and popping and cracking not fixed. Had service tech ride with me and he heard it and also witnessed the radio/navigation screen go out. The �cluster� did not go out during this time. Unsure if the cluster will go out again but the other issues are not fixed. He put in a ticket that states they are unable to fix problem at this time as Honda does not have a fix. These issues occurred on highways, parking lots, stationary in driveway.

12 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 08/09/2020

While driving we noticed what sounded like small rocks hitting the windshield. As we drove the car more the crackling/popping noise grew with frequency and intensity. Now every time we drive we hear intermittent crackling/popping noises. At times it is very loud and constant. It sounds as though the windshield is cracking or going to crack. When I park the car and turn the engine off the crackling/popping noise is still heard. I am worried that this problem with progress and we may get instrumentation blackouts like others have gotten.

13 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 06/16/2020

Vehicle entertainment (radio) system crackles and pops through the speakers connected to it. Connected phone calls sometimes drops or your voice is unable to be heard by the person you are speaking to. Satellite radio sounds through system also crackle and pop and sometimes fade out. These things have happened while the vehicle is in motion and have happened while stationary.

14 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 06/01/2020

While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 Honda Pilots in all trim models except lx. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of September. Recommended solution is to install/replace the fakra connector set and most service cords associated the most bus network.

15 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 04/06/2020

Last week 4/8/2020, my 2020 Honda Pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access. I called the dealer and they told me how to conduct a hard reboot. I did this and it worked for about 20 minutes and then did it again. When I called the Honda dealership back they stated that Honda was aware of the problem but did not yet have a software fix for the problem. During my research on the internet, I have found that this is a huge issue well documented on the internet for 2017 - 2019 model Pilots. In fact there is a class action lawsuit for those model years for the same exact issue. But now, having been to the NHTSA site, I see that it is also an issue for new 2020 models with very low mileage. This is a big problem and needs to be investigated immediately as everything that the driver needs to safely monitor their driving is affected by this problem and vehicle owners are not getting help from their local Honda dealership service departments. A national recall for safety needs to be issued right away and pressure on Honda to find a solution and fix should be required by law! our local Honda dealership did state that there appears to be a problem with the wiring harness, but it only temporarily fixes the issue after being replaced.

16 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 04/02/2020

There is a crackling/popping sound coming from the infotainment center. It happens when the radio is playing and on calls. It is very distracting and annoying since it is very loud. This has been happening for some time and has not stopped or diminished in volume.

17 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 02/22/2020

As I was driving the infotainment system started crackling and then the middle console went black includinv my dash middle with the speedometer not knowing how fast I was going all info went blank and it kept happeninv.

18 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 01/06/2020

As per other drivers of 2019 Pilots and odysseys, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events. While not as dangerous, speakers emit a loud crackling noise and no entertainment or navigation systems are able to be used (including rear entertainment center).

19 Carrier/rack problem of the 2020 Honda Pilot

Failure Date: 12/15/2019

I bought a 2020 new Honda Pilot elite on October 2, 2019 with 245 miles on it. I brought my Pilot elite into the dealership on December 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving. Mileage was at 3,956 at this time. On January 17, 2020, I brought my Honda Pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On February 5, 2020, the Honda Pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On July 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that Honda is aware and working on this issue. He stated a recall is coming out for it as well as the odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its �safety mode� which has caused me to almost have a wreck.

20 Carrier/rack problem of the 2019 Honda Pilot

Failure Date: 09/28/2019

I purchased the vehicle on August 10, 2019. Within 2 weeks the radio began making a popping and cracking sound that sounded like rocks hitting the windshield. This sound happens daily when I drive the vehicle. About one week after this happened, the dvd player would stop working and the sound from the radio would begin to completely go out. It would come back on eventually, sometimes as much as 30 - 45 minutes later. After about two weeks, these problems continued and the screen for navigation, along with the speedometer screen would completely go black while the vehicle was in motion. It restarts after about 10 - 20 seconds. In two instances the rear backup camera has shut off while I was backing up as well. I have reported the issue to two dealerships including the one where I made the purchase. I am scheduled to take it in to have repairs done tomorrow.

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21 Carrier/rack problem of the 2011 Honda Pilot

Failure Date: 07/04/2019

Bought 2011 Pilot in may 2010, brand new. The brochure stated the vehicle has leather interior trim. To my dismay two years later, the center seat developed a crack and was taken to the dealer, and was told the seat was vinyl. Not leather! the hand rest on all doors and center console are all torn and stretched to reveal the trim was thin strips of some sort of rubber. Now all seats are also cracked and torn after the vinyl hardened. I feel as if I was fleeced by Honda. Had I known the interior was rubber and vinyl I would have stuck with the fabric seats. Additionally the vehicle kept shutting down only to find out the throttle body was defective. The vehicle 'eats' brake pads and the emergency does not work properly. I learnt the hard way few months after purchasing my vehicle. I parked it in my driveway which has a very slight incline, placed it in neutral and applied the brakes and stepped out, only to hear horns blowing. On checking, the vehicle had rolled into the street. To this day the dealer cannot figure why the emergency brake does not work if the vehicle is on an incline with the back towards the bottom of the incline. .

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22 Carrier/rack problem of the 2019 Honda Pilot

Failure Date: 06/27/2019

There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. The infotainment and dash display including the speedometer shut off while driving. This includes the speedometer, all safety features, cruise control shutting off while driving. Also the audio will completely shut off while driving and I will have no audio for hours at a time. Also there are pops and crackles out of the speakers every time I drive the vehicle. I have detailed documentation for these issues including videos of the issues happening while driving. Dealership has attempted to repair several times and the issues get worse, not better.

23 Carrier/rack problem of the 2014 Honda Pilot

Failure Date: 05/05/2019

My 2014 Pilot is leaking water from somewhere onto the floor on the driver's side. We noticed it was wet under the mat about 2 years ago and figured we just left a window cracked, which we had not, but yesterday after a rain, the floor was soaked. You can look up under the steering wheel and see some old mold discoloration as well. I am sure this has been happening every time it rains, but we haven't noticed because it has an all weather mat covering it. After doing some research, it seems this has been a problem on the Honda Pilots since at least 2004, so it is absolutely infuriating that this problem has not been resolved by Honda.

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24 Carrier/rack problem of the 2019 Honda Pilot

Failure Date: 03/29/2019

"takata recall� cracking noise throughout vehicle started a month into owning the car. Slowly the system started to fail phone would work radio wouldn't work screens would go off and on and finally the screen went black and never recovered. They put new driver interface instrumental panel and it still didn't work so Honda changed the wiring harnesses inflowtainment system. It now back in the service bc still not working. Vehicle in motion. Doesn't matter if it moving going fast or slow.

25 Carrier/rack problem of the 2019 Honda Pilot

Failure Date: 03/01/2019

Purchased vehicle in January 2019. Around March 2019 the speakers began to make crackling and popping noises at random times - but could reliably be reproduced when locking the doors. Soon thereafter, the main display would infrequently pop and go black, then come back on. We took the vehicle in to our dealer in June 2019, obtained a loaner, and after the first day, the dealer called and said they could not replicate and wanted to keep it longer. On the third day, I picked the car up and returned the loaner as we had to travel. The dealer said they still could not replicate and that the any noise happening when the doors locked was normal. Since June 2016, the crackling and popping continues, the black out continues and has progressively gotten worse. The noise happens when stationary, in motion, on all kinds of streets and speeds. It happens when the phone is connected via bluetooth and when it is not. It also seems to be more violent when at larger intersections (I. E. Loud pops and black screen has been noted when at large traffic light intersections and on freeways with overhead signs that may contain a radio frequency transmitter). The black screen happens when using the navigational system and directions are lost, it also is very distracting to the driver as it can be quite loud and sudden.

26 Carrier/rack problem of the 2005 Honda Pilot

Failure Date: 06/01/2018

A bracket connecting the driver seat to the base has broken causing the seat to to be mobile. The seat moves on the base during turns and stopping or when I shift my weight while driving. In the event of an accident, the seat will separate from the base causing injury to me or other occupants.

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27 Carrier/rack problem of the 2017 Honda Pilot

Failure Date: 05/26/2018

Travelling on a I-80 w about 60 mph from NJ to PA , for no apparent reason the sunroof shattered. Cracked opening was about 1x3 ft in oval shape. No overpass or other vehicles on the front and also no elevated rocky area along the highway where this happened. We initially thought it was some rock -but no chance whatsoever for that. Honda dealer said they can look at it , but most likely insurance will have to cover it.

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28 Carrier/rack problem of the 2016 Honda Pilot

Failure Date: 04/25/2018

About 4 months ago I was at a stoplight, my engine shut down, as it was supposed to with the �auto idle stop� function. It is supposed to start back up when you take your foot off the brake, but this time the car stalled. It stalled many times after this and it was always unexpected and scary. I took it into my dealer on June 6, 2018 and they said they could see that they could see in the computer that it stalled a few times, but could not reproduce the problem while test driving it. They did a reset on the electronics. That did nothing. I stalled a while after I left the shop. I stalled many more times after that. It does have an override to this �auto idle stop� system, but you have to always remember to push the button and if I forgot and the car was in �auto idle stop� mode and I pushed the button, many times the car would stall. I now also have a problem starting the car. When I push the start button, many times the engine won't start. I have to push it 3-4 times to get it to start. This makes my stalling even more dangerous, as if it was not dangerous enough, because it will take me much longer to start the car from a stall. I can imagine being in situations where I would have to be able to get out a situation quickly and if I stall I would not be able to. If I am on a freeway and stall in heavy traffic, or stalling on train tracks if I am in heavy traffic and I happen to be the car left on the tracks and can't start. Or if a car or object is heading towards me and will crash into me and I can avoid it be speeding away. If I stall I can't. Here is a thread from a Honda Pilot forum with many owners with the same problem. . Read more...

29 Carrier/rack problem of the 2017 Honda Pilot

Failure Date: 08/01/2017

Brand new Honda Pilot 2017, less than 4 weeks old, ex-l, navigation. 2nd row seat, passenger side, window shattered, normal driving condition in highway. No rock or metal that cracked in. Honda dealer (or) Honda corporation is mentioning that they will not cover this under limited warranty. Was pretty scary to be inside the vehicle when this burst. Vehicle was on highway, around 55 miles / hour. Not operating the windows.

30 Carrier/rack problem of the 2013 Honda Pilot

Failure Date: 07/22/2017

It was a sunny and very hot day, temperatures above 90 degrees. The vehicle was proceeding west on a 2 lane in town street, with no curbs, with one vehicle in front, stopped at the intersection to a 2 lane highway. As the vehicle was approaching the railroad tracks, with a slight incline, the driver applied the brakes for the stop sign after the railroad tracks. As the driver applied the brakes, the car accelerated towards the highway. At this point, the driver said, �it's not stopping�it's not stopping. � to the over 2 passengers of the car. There was a car in front of the car, waiting to turn onto the highway and car getting ready to cross the highway, as well as a car on the highway near the intersection. The driver continued to apply the breaks without the car breaking and veered to the left to try to avoid the car in front. As the car accelerated, it hit the car in front and bounced off the left back bumper of the car in front and came to a stop. They cars were not moving at a high rate of speed but the car in question was not stopping even with the breaks applied, foot on the brake petal, foot not on accelerator. It was accelerating. The car was put into park. The car seemed to �have a mind of it's own� not breaking but accelerating. There was an unknown cause for this as of this time. A county deputy was in the area and came over to the accident.

31 Carrier/rack problem of the 2012 Honda Pilot

Failure Date: 07/08/2015

I was in my driveway, applying brakes as I began coasting to a stop in front of my house when the car suddenly accelerated smashing into the front of my house. Middle of the day, no rain, not impaired, flat driveway. Air bags did not activate. Paint/scratches on the front bumper and cracks on the house stucco but no major damage. Acceleration started just a couple yards from the house. Honda dealership could not find any evidence of a computer or other problem.

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32 Carrier/rack problem of the 2010 Honda Pilot

Failure Date: 05/19/2014

Car windshield cracked without impact or visible trauma. A large crack appeared in the car windshield after car was parked in the sun. Crack starts to run from about 5 inches below the top of the windshield on the passenger side and then travels approximately 16 inches mostly straight down to the bottom of the windshield and then travels the entire width of the windshield to the bottom of the driver's side. Car was not being driven at the time of the incident. There are no visible chips, impact pits or any such indications that windshield was stuck by an object, stone, rock, etc. Along the entire length of the crack.

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33 Carrier/rack problem of the 2012 Honda Pilot

Failure Date: 01/01/2014

The keys for the 2012 Honda Pilot are very cheaply made. Our vehicle was purchased in December 2011. After two years of normal driving, the plastic key fob part of the key started to crack and eventually broke in half. The key is now useless. Replacement keys are $200 at the dealer which requires an hour appointment to program a new key. Keys should last the life of the vehicle, not two years.



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