Software Problems of Honda Pilot

My 2019 Honda Pilot ex-l was stolen from our driveway in jersey city, NJ on or about July 16, 2026. The vehicle was locked. Both factory key fobs remained in my possession and were inside my residence at the time. No window was broken and no glass was found at the scene, indicating the vehicle was opened and started electronically rather than by forced entry or mechanical bypass. We have a video recording of the incident captured by our house security camera. The vehicle has not been recovered. A police report was filed with the jersey city police department [26-140624]. This vehicle is equipped with Honda Smart entry and push-button start. Security researchers have publicly documented a rolling-code vulnerability in Honda remote keyless entry systems (cve-2022-27254, known as "rolling-pwn") reported to affect Honda vehicles from model years 2012 through 2022, which includes this vehicle. Honda has publicly acknowledged that remote keyless commands can be mimicked, but has stated it has no plan to update older vehicles. No recall, software update, or owner remedy has been offered for this vehicle. Police departments in northern new jersey, including newark, have issued public warnings in 2026 that thieves are using electronic devices to capture or relay key fob signals to steal late-model Honda vehicles. The pattern described in those warnings matches the circumstances of this theft. I am reporting this as a potential safety and security defect in the vehicle's electronic immobilizer and keyless entry system. A vehicle that can be opened and driven away without the key present defeats the purpose of the anti-theft immobilizer and creates risk beyond property loss, including the operation of the vehicle by an unauthorized and unidentified driver on public roads. I request that NHTSA investigate whether a defect investigation is warranted for Honda keyless entry and immobilizer systems in these model years.

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The touchscreen unit on this car, which controls the entire vehicle and contains the backup camera, navigation, and all safety controls has not worked correctly since the day I bought it brand new. The touchscreen freezes while driving and cannot be used further without parking the car, turning off the engine, opening the driver's door, and then re-starting the vehicle. This usually, but not always, resets the touchscreen until the next time it happens. The car has been to the Honda dealer eight times for this problem, and they cannot fix it despite having worked directly with Honda support technicians. They have replaced numerous wiring harnesses and done software updates. All recall repairs have been performed on the car by the dealer, including the two recalls in late 2020 that were intended to address these very issues, and the problem remains. The most recent instance was February 15, 2021. I sent a certified letter to american Honda motor corp. , torrance, CA on September 10, 2020 (and received usps confirmation of delivery) describing these issues and asking them to take the car back. Honda did not respond to my certified letter. A copy is attached.

My car died on me at a stop sign with the idle start/stop feature with 50k miles on it on 12/3/2019. (one week prior, the �emissions system problem� popped up. ) I came to a stop at a very busy intersection. The idle start/stop kicked in. When I went to take my foot off the brake to hit the gas, my Pilot completely died on me. It wouldn't restart. My dash looked like a christmas tree with all the different lights/warnings popping up every time I would try to start it. My friend came to jump it & it would not start. After over 2. 5 hours blocking traffic & 2 police officers having to direct traffic, while waiting for a tow truck, I finally got my car to the dealership. First day they said they had no clue what was wrong with it. 2nd day they called & said the problem was just a software update for the idle start/stop. They said it's a known issue & there is no recall & they are fixing them only as the issue presents itself. Forward to 2/21/2020. �emissions system problem� pops up again. I drop my Pilot off at the dealership again on 2/24/2020. This time they say all my fuel injectors need to be replaced. The next day they call me again to say when they got in there, my seals were bad & they needed to replace those too. After 3 days, I got my Pilot back. Ever since I have had it back, my idle start/stop has acted like it wasn't going to come back on every time I drive it & I try to remember to turn it off when I get in my car. I go from the brake to the gas & it dings & then �collision mitigation system problem� pops up & then goes away. 10/31/2020 died on me stopped at a red light again with the idle start/stop feature on. I had to call 911 & have it towed to the dealership again.

See all problems of the 2016 Honda Pilot 🔎.

2020 Honda Pilot touring 1,156 miles - 3 months old. Vehicle began to stall when pulling into garage and applying breaks. Loud sounds coming through speakers as if you're driving through hail. Tuner lost, network connection failed, dashboard black. Vehicle can also apply breaks when no other car is around. Latest system failure car stalled when applying breaks at an intersection. Also driver passenger mirrors independently move while driving. Software update to control box and gauge control module without fix. Now tightened wires behind blu-ray player. Sensing/break issues are unknown to Honda and have not been fixed.

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2020 Honda Pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and Honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!.

Check engine light is illuminated along with awd, keyless start system, emissions system, uphill start, trailer assistance, etc. Have had two engine coils replaced and a software upgrade. The lights go off for a couple of days and then return. Have spent $250 in diagnostics and nothing is fixed. Replaced batteries in both key fobs. I was told by dealership to replace the start/stop button for $375. Dealership also recommended replacing fuel injectors for $1600. No guarantee that this will fix any of the issues.

Infotainment screen goes blank, instrument panel goes blank, radio, loose backup camera, radio, gps. The radio intermittently works, and has a static or cracking sound. These problems occur while the car is in motion, or stationary, while in the city or on a highway. I get messages such as network communication lost, no audio connection, check tuner. There have been occasions where I lost the instrument panel, and did not have a speed indicator, and have been backing and loose my backup camera. This last time I took it to a dealer, they pulled it over to the side for over an hour, then came to the waiting room and told me they didn't have any parts to repair the problem, and did not know when they could get the parts. It was as though they never heard of such a problem. The dealership did update the gauge control module software, but the safety problems persist. I have video on my phone of some of these occurrences, and can upload the invoices I received from the dealership.

Main dashboard display goes dark, along with infotainment system. Cracks and pops heard from the speakers. Hands free stops working. We've reported this to the dealer and had the car looked at on multiple occasions. This week a software update was applied that seemed to make the problem worse. With main gauges and hands-free not working the vehicle is not easily or safely driven.

The contact owns a 2020 Honda Pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald Honda of matteson (5505 auto CT, matteson, IL 60443) where it was diagnosed and determined that the apple car play software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer four additional times. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 1,300.

Last week 4/8/2020, my 2020 Honda Pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access. I called the dealer and they told me how to conduct a hard reboot. I did this and it worked for about 20 minutes and then did it again. When I called the Honda dealership back they stated that Honda was aware of the problem but did not yet have a software fix for the problem. During my research on the internet, I have found that this is a huge issue well documented on the internet for 2017 - 2019 model Pilots. In fact there is a class action lawsuit for those model years for the same exact issue. But now, having been to the NHTSA site, I see that it is also an issue for new 2020 models with very low mileage. This is a big problem and needs to be investigated immediately as everything that the driver needs to safely monitor their driving is affected by this problem and vehicle owners are not getting help from their local Honda dealership service departments. A national recall for safety needs to be issued right away and pressure on Honda to find a solution and fix should be required by law! our local Honda dealership did state that there appears to be a problem with the wiring harness, but it only temporarily fixes the issue after being replaced.

I came to a complete stop at a very busy intersection. The idle start/stop kicked in. When I went to remove my foot from the brake to the gas to go across the busy intersection, my Pilot completely died. This left me stranded at a stop sign at a very busy intersection for over 2 hours waiting for a tow truck. After a couple of days at the dealership, they said it was �just a software update�. It is a known issue but they are only fixing it when it affects a vehicle. No recall??!!!! I would love to be able to upload my video that I took when this all happened so you could see what my dash looked like when I kept trying to start my car back up. The week prior to this, the photo shows what notice popped up on my dash.

1st problem. . . Video display worked only intermittently. 1st visit, wolfchase Honda updated software, problem continued. 2nd visit they replaced video unit. 2nd problem. . . Speakers started making crackling noise. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). They updated software on that 3rd visit. Speaker problem worsened after that visit and speedometer display and video (stereo system, navigation etc) would blank out while driving. System would generally reset but only after 30 seconds of non visibility to my speed, cruise control status etc. . Took it back for 4th visit. They stated they found an issue with tailgate sensor. Picked it up on Friday oct 4th and it started making the crackling noise in the speakers again yesterday, oct 5th. Last time, it eventually got worse until speedometer stopped working. Plan to make another appt (my 5th) this week. Craclking noise occurs when stopped, when driving, when vehicle is turned off (after being on). Video and speedometer display stop working when driving.

Previous complaint submitted 06/20/2019 complaint # 11221559 this is the 5th time I have taken the vehicle in for the same problem. Car has engine idle when vehicle comes to halt, but what it keeps doing is the engine completly shuts down and gos into park and then the engine turns off. This has happened on freeways. And regular streets. Vehicle is not safe. In June Honda kept my car for 5 days and updated software so they can see problem as they can not relpicate. This car once again is not safe and I fell I will be killed in it.

The infotainment fails almost on a daily basis which means that interior, electrical features fail. Examples include a black or gray screen which blocks the ability to see speed being driven, bluetooth, radio, phone, navigation all fail which causes driver to take eyes off road to attempt to fix or disconnect phone when driving. Repeated attempts to fix the car but Honda continues to say (after 9 months) that this is a "software update" problem. This, only after my 2nd repair visit and they had my Pilot 8 days and replaced a defective part with another used defective part from another person's car. Honda is knowingly putting unsafe, defective cars on the road. Problems occur when driving. Some photos are attached. I have many more pics ranging from March 2019 through today. Problem first reported to dealership April 2019. Ongoing with dealership and american Honda. I have a file over 100 pages thick of communication attempts with zero fix. Honda should be required to stop selling these cars until they have a fix for this unsafe vehicle.

Recurrent problem. Started when vehicle was 2 months old. Taken car to dealer service department. No solution. When in motion (highways, city roads) speakers make a sparkling sound followed by the entertainment screen ( navigation, handheld phone, rear vision. . . ) and the odometer screen (speed display, all the signals) became dead. It could last few seconds and reboot back or up to 30 minutes. In a 15 mile journey , could happen around 15 times. So the dangerous situation is that I am driving with no idea how much speed I am going, I am not able to use my handheld phone (also very important to me as a busy doctor trying to answer emergency calls), no navigation system available, the rear vision camera becomes useless with a blank screen. . . I learnt from the internet that this is an ongoing problem and no solution have been found. Problem happens in motion and also or when car is parked. My car is 4 months old and has spent several days at the dealer service department and at the last visit I was given a report in which states that Honda is studying a new software update. I don't want risk my family or others life's so waiting is not an option. This is not just one incident , it keeps recurring we bought the car brand new from the Honda dealer in November 2018. I have videos to provide proof (can not attach them).

The car stalls intermittently when auto idle stop is engaged and car is stationary. Instead of the engine starting up again after take foot off the brake and press the gas pedal, the car stalls completely and have to put the car in park, press the brake pedal and push the start button to get it on again. Sometimes have to try several times before car restarts. Dealer has been unable to find anything or replicate problem. First reported to dealer oct. 2017, did software update, but happened again June and July.

The contact owns a 2016 Honda Pilot. While driving various speeds, the vehicle jerked, stalled, and all the warning indicators illuminated on the instrument panel. The contact took the vehicle to Honda of aventura (2150 ne 163rd st, north miami beach, FL 33162) numerous times. The battery was replaced and the software was updated several times. The contact was also informed that the failures were normal. The contact took the vehicle to holman Honda (12 e sunrise blvd, fort lauderdale, FL 33304) and was informed that the brake assembly needed to be replaced. The contact had not directly notified the manufacturer of the failure. Each dealer claimed to have notified the manufacturer. The vehicle was not repaired and remained in the possession of Honda of aventura. The failure mileage was unknown.

The contact owns a 2016 Honda Pilot. The contact stated that various warning indicators and gauges illuminated on the instrument panel cluster. The dealer (Honda city long island, 3859 hempstead turnpike, levittown, NY 11756, (516) 735-8900) scheduled an appoinment and indicated that they provided a pgmfi software update, but it failed to provide a solution. The various warning indicators and gauges continued to illuminate. The manufacturer was notified of the failure to determine if they could provide a solution. The approximate failure mileage was 20,000.

2016 Honda Pilot 12,442 miles. The vehicle did not start after parked for about an hour. Vehicle electrical system had power but no start. Dealer claimed that the problem was a 2 year old battery. Cluster lights flashing and various system problem codes displayed. Dealer updated software with a service bulletin. I am wondering if the software issue damaged or drained my battery. Also a/c compressor loud grinding noise found at cold start when a/c turned on after vehicle parked for a couple of days. The issue has been recorded but dealer can not duplicate. Currently being repaired also for a noise found under steering wheel while slightly turning. It might be an issue with the wiring in the steering electrical system and this can create a problem with the controls found on the steering wheel including the airbag and horn. It took 6 hours for roadside assistance to pick up the vehicle after being stranded in remote area late at night due to a failure in their system which they are working on improving. They just don't make them like they used to. Too much technology for the manufacturers to keep up with it.

Emission problem and engine malfunction warning lights on for no apparent reason. This has occurred twice within the past three weeks. Dealership reset alarms first time and now new software installed today. Honda had issued a service advice about the issue. Hopefully this takes care of the problem.

Two separate incidents in sacramento, CA where we experienced engine failure with our 2016 Honda pilate elite. The first incident occurred in may 2016 on a busy city street with our three young children in the car. While in motion, the car essentially shut down with the display screen showing a series of warnings indicating numerous system failures. There was no engine power but luckily I was able to coast the vehicle to a nearby parking lot. The dealer indicated there was no problem, just a computer glitch, and the only repair necessary was to reset the computer/software. The second incident occurred last week, only this time while driving on the freeway. We completely lost all engine power but luckily I was in the right lane and I was able to coast to the side and pull over on the shoulder. If I had been in the fast or middle lane with little opportunity to move over, there could have been a serious collision. Similar to the first incident, we were unable to start the car with the warning lights showing various system failures. We had the car towed to the same dealer who initially indicated they would just reboot the software again. So we pressed upon them to do a more thorough diagnosis since this is the second time its happened. They agreed to keep the vehicle and seek to identify the root cause of the problem. At this point no diagnosis has been made. We would have never expected this from a near brand new (purchased in December 2015 and currently has only 9,200 miles) Pilot elite loaded with safety and technology features. Again we experienced two separate incidents where the car immediately shut down while in motion with the most recent occurring on the freeway. And both times our three young children were in the vehicle. This is a huge safety risk and I certainly hope Honda does its due diligence in diagnosing and addressing this issue.

Coming to a stop at an intersection it has surged 4 times taking me out into the intersection every time, with foot off gas an on break I can not stop it. I recently have been using the emergency break to stop it. It does not happen all the time. I took it to dealer 2x. American Honda is looking into it and always ask it wrecked it. Several others had same issue. An software update did not resolve issue. Can our government help?.

On November 10, 2015, at approximately 5:30pm, my wife and I were traveling on north I-75 in southwest ohio. Besides ourselves, we had our two young grandchildren in the car. The car¿s computer started displaying a changing series of warnings generally indicating various system failures. The car basically started to shut down. Since we were in the far right lane, my wife was able to coast over to the shoulder. If we had been traveling in the middle or left lane of traffic, there would have been little if any chance of moving over to the curb. The car, with two young children in the back seat, would have shut down leaving us in the path of very fast moving cars and trucks. The only outcome was a potentially deadly high-speed rear end collision. We had to have the car towed to our Honda dealer approximately 40 miles away. On November 27, the day after thanksgiving, the same failure occurred at approximately 2:30pm. This time we were 400 miles from home traveling east on highway 11-e, between greeneville and johnson city, tennessee. I caught the failure early enough before the engine shut down and was able to coast the car to a parking lot of an out-of-business store. This time instead of two young children, we had two elderly great grandparents. The dealer that handled the first incident diagnosed the problem as a software issue. However, the second dealer diagnosed it as a fuel pump relay not properly connected. This relay requires a special tool to install it. See attached letter with attachments for all details including service invoices.

Front end creeking/loud pop when taking off and turning. Not continuous. Had it test driven by Honda dealership mechanic twice. I was told it was normal. . . And never check under the vehicle. Also, Honda recalled software for navigation panel. . . But the same issues have arisen again.

My 2012 Honda Pilot ex-l has had issues with vibration when driving at consistent speeds between 40-50 and 60-70 (I. E. Not accelerating). Local dealer initially tried to update control software with no impact, then replaced the torque converter under warranty, also with no impact. Honda service manager now says that this is a known issue with the variable cylinder management program that is designed to increase fuel economy - and the only way to correct this is to drive with the overdrive turned off (thereby significantly lowering fuel economy). The vibration can be best described as a sort of "stuttering" that typically occurs during highway driving while moving at a consistent speed, almost as if it were misfiring and goes away once the accelator is pushed harder, only to return once consistent speeds are again reached. The issue has been non-stop since purchase in January 2012, and the vehicle now has approximately 55,000 miles. Had Honda initially explained the issue I would have applied for the north carolina lemon law program, but instead they were less than up front about a known issue.

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