Suspension Noise Problems of Hyundai Entourage

The contact owns a 2007 Hyundai Entourage. The contact stated while driving 40 mph, there was an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact pulled over and upon investigation noticed that the front driver's and passenger's side wheels were pointing in the opposite directions. The vehicle was towed to an independent mechanic where it was diagnosed with needing driver's and passenger's side control arms to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 13v556000 (suspension). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.

See all problems of the 2007 Hyundai Entourage 🔎.

Tl the contact owns a 2008 Hyundai Entourage. The contact stated that whenever they would maneuver the vehicle while parking, there was a squealing sound coming from the wheels. The contact took the vehicle to a certified mechanic to replace the tires however, the certified mechanic stated that the lower control arms had rusted and needed to be replaced. The vehicle had not been repaired. The contact had learned from Hyundai of perryville (343 n perryville rd, rockford, IL 61107; (815) 229-0089) that the vehicle previously received a protective coating on the lower control arm to prevent excessive rust in 2014 under NHTSA campaign number: 13v556000 (suspension). The manufacturer was not made aware of the failure. The approximate failure mileage was 120,227.

See all problems of the 2008 Hyundai Entourage 🔎.

The contact owns a 2008 Hyundai Entourage. While driving, the contact heard a clunking noise and the steering ability failed. The contact parked the vehicle and noticed that the front control arm fractured. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that both front lower control arms needed to be replaced. The front lower driver side control arm was repaired; however, the front lower passenger side control arm needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact referenced NHTSA campaign number: 13v556000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 116,610.

This complaint is in regards to the NHTSA campaign number 13v556000-component suspension and/or front lower control arm corrosion. My vehicle was purchased March 2008 and is registered in virginia (not included in the recall), however 90% of the miles on this vehicle are from traveling in west virginia (which is included in the recall). I called the hyundia customer service line to ask if my van was included in the recall. They told me it is not included in the recall. They would not tell me why it was not included. My mechanic has checked the van and has quoted in writing the following. "suspension front and rear has heavy corrosion (appears to still meet va state inspection criteria)". He told me the rear toe cannot be adjusted due to the heavy corrosion. It is now making a horrible metal to metal grinding noise in the front end. I am very concerned and afraid for my safety in this vehicle. I travel alone in areas that are mountainous and I do not have cell phone service in these areas. This van is my only vehicle so I have no choice but to drive it. Any vehicle that has heavy corrosion that creates a safety issue regardless of where it travels should be included in the recall. I am requesting that the vehicles in this recall be expanded to include all states. Please help.