Suspension Problems of Hyundai Entourage

While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose control of the vehicle.

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The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 mph in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The mechanic informed the front passager side control arm, the front driver control arm, and the consent velocity axle was needing to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 13v556000 (suspension), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 154,000.

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The contact owns a 2008 Hyundai Entourage. The contact stated that while his daughter was driving 40 mph, the steering wheel turned sideways as all four wheels remained straight. The esc off warning light illuminated on the instrument panel. The contact's daughter was able to slowly drive the vehicle home despite the failure. The contact then test drove the vehicle and experienced the failure. The contact entered his driveway and noticed that the front driver’s side tire had detached from the vehicle. Upon investigation, the contact discovered NHTSA campaign number: 13v556000 (suspension) which he linked to the failure. The manufacturer had been notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 135,000.

I was driving on the street and heard a snap I then pulled over contacted a tow company and brought it to the nearest mechanic shop was told that my control arms are so rusted that they snapped on both sides left and right one cracked completely through the other 1 has just a crack but was not completely broke had to pay for the repairs at $2677 later to find out that in 2014 a recall was made recall 115. I just purchased this car however records don't show this as a active recall so either it was serviced and not properly fixed therefore still making it dangerous for my family and others or was never completed and being sold as a unsafe vehicle to my sister whom I brought this vehicle from. When she bought it nothing about this recall 115 was listed so she was not aware when selling this van to us.

My van after sitting for a few weeks, I took it out on the road and the front suspension dropped on the drivers side. The whole suspension dropped and was sitting on my tire. . . I checked with our local dealer and they said their was a recall back in 2014 and supposedly was coated with wax? well the wax did not work. They should of replaced this then. Now I'm stuck with a van I can't drive. I want to have this fixed on Hyundai. If I was on the highway going fast when this happened and killed my family I'd be asking for millions of dollars. This van is dangerous. I will have to talk with my lawyer regarding this.

Wild drive in the city if I drive over a manhole it sounds horrible what can be installed new skerkenshowbers and it still does the same thing I am a new owner of this vehicle are there any recalls on this vehicle thank you my name is raul.

Front lower arm was corroded and broke while I was driving it which could've resulted in loss of control of vehicle/crash. Seems this issue was recalled on every 2007 Entourage except mine.

While making a slow right hand turn a loud noise was heard. A grinding noise from the left front wheel area continued while driving slowing thereafter whenever the wheel was turned slightly. This could have been catastrophic if this failure occurred at highway speed, resulting in a possible loss of steering function. Upon disassembly of the left side strut assembly, it was found that the upper spring mount had corroded to a point that there was insufficient material remaining to sustain the load levels exhibited by the vehicle on the strut. The mount had literally broke into 2 main pieces. It appears failure was due to excessive corrosion due to road salt use during the winter months. It was also determined that the left side wiper pivot had a rubber diverter under it which actually let the water from the cowl area drain directly onto the top of the strut mount. This might have also contributed to the amount of corrosion present. Right side strut was also repaired as a precaution. There was less corrosion of the upper spring mount present and imminent failure probably would not have occurred for a period of time.

Passenger electric sliding doors do not latch properly. Latching the door make take several attempts. Shaft humming while on gear on active gas pedal. The noise disappears when the gas pedal is not used while in gear.

Brake calipers come lose faulty suspension of shocks, arms, etc. Become lose regularly.

The contact owns a 2007 Hyundai Entourage. The contact stated that when driving over a bump at 15 mph, there was a loud abnormal noise coming from the vehicle. The contact inspected the vehicle and noticed that the drivers side coil spring was fractured. The vehicle was towed to the dealer. The technician diagnosed that the coil spring fractured, puncturing the tire and brake line. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 75,000.

In April 2013, our Entourage was serviced to repair the front stabilzers that were causing the vehicle to shimmy at high speeds. I took the vehicle back again today (may 22, 2014) because the same part is causing the same problem. I am convinced this is related to recall 13v556000 suspension Nov 06, 2013. They refused to look at my vehicle unless I agreed to a $95 fee. After complaining to a manager about it, he agreed to inspect the vehicle at no charge. I was asked to wait while they looked at the vehicle. Ten minutes later, the service advisor came into the waiting room and said they didn't have enough mechnics today to look at the vehicle in a timely manner. I was asked to bring the Entourage back at a later date when I could leave the vehicle there because the vehicle had a few recalls for non-suspension and non-safety related issues. When I asked him what the recalls were for he just said it was for a heater core and a few other non-safety issues. Not once was the above suspension recall mentioned or eluded to. I have received a number of letters from the dealer stating they would give me a great trade-in deal on the Entourage van because it was a highly sought after vehicle. I now believe there are alterior motives for wanting me to trade-in the van. They don't want to deal with all the recall and technical issues related to the Entourage. What worries me is that were are not told about or receive recall notices or defective part issues. Nhtsa/odi would probably receive more complaints, but people probably aren't aware of the shady non-disclosure practices of dealerships. I have also submitted a separate complaint about other recalls for which we never received notice and may have been responsible for a crash back in December of 2011. There are more issues on this vehicle that I haven't submitted a complaint for, but will talk with you about if you so desire.

We noticed the front right side of the vehicle was almost resting on the tire. Had a mechanic take a look at it and the front drivers side spring was dropped down. Found a recall for Hyundai santa fe amd sonata with exact same problem. Hyundai refused to acknowledge problem could also be in the Entourage.

The contact owns a 2007 Hyundai Entourage. The contact stated that NHTSA campaign number: 13v556000 (suspension) had surpassed a reasonable time for repair. The dealer was made aware of the failure and stated that the part was not available. The manufacturer was not contacted. The vehicle was not repaired. The contact had not experienced a failure.

The vehicle has begun vibrating significantly upon acceleration and at higher speeds. I have since had the tires rotated multiple times and balanced. I finally took the vehicle in to the dealership this week (7/8/14) and they recommended front brake repair a replacement engine intake (unsure of the actual name) that should take care of the problem. After almost $400 in repairs already, their post installation test derive revealed the same vibration issues. They have now suggested that they have identified massive deterioration in the right axle an that now needs to be replaced. From my research on message boards, this is a problem that seems to exist on Hyundai entorage models and kia sedona minivans from the same year. The vehicle is less than a year outside of warranty. Since this seems to be a pervasive issue with this model and a manufacturer safety concern, since the the axle is not a part that should be subject to this type of normal wear an tear after only 52k miles, I am requesting that the repairs be completed at no charge to me vs the $800 requested by the dealer.

This is a complaint about the cambers on this vehicle. On many occasions since buying this vehicle I have experienced the following in left hand turns at 45 - 55 mph. When trying to pass a vehicle, when I turned the steering wheel to the left to move into the left passing lane something jerked the wheel further to the left and has nearly caused me to run off the road on the other side. The first time it happened at about 20,000 miles. This has also happened when traveling down the mountains in west virginia in sharp left hand turns . My concern is that this may be caused by the cambers. Every time I take my van to have the tires rotated I am told the cambers hold the tires at an angle and there is not adjustment for it. They are permanently at an angle and have been ever since I bought the vehicle. I have asked the dealership about the problem and the only thing they will tell me is there are no aftermarket parts to fix it, and that it cannot be adjusted. Because there are no adjustment, this vehicle wears out tires long before the tread life is up. The first set of tires had to be replaced at 25,000 miles. Tire manufactures will not give credit against mileage because of the cambers. Now due to the heavy corrosion underneath, and no camber adjustments I feel this vehicle is unsafe.

Tl- the contact owns a 2006 Hyundai Entourage. The contact stated that while having the vehicle inspected, it was found that all of the bushings had failed. The vehicle was taken to a dealer where no failure was found. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 50,000. Mh.

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The contact owns a 2007 Hyundai Entourage. The contact stated that the steering wheel was loose. The vehicle was taken to the dealer where a diagnostic was performed and located the failure at the steering bushing. The manufacturer was made aware of the failure. The failure mileage was 36,000 and the current mileage was 40,100.

Driving a 2007 Hyundai Entourage van on the morning of December 30, 2011 we came to a stop for a red light. My foot was still on the brake pedal when two seconds later we were reared ended by another vehicle that was traveling at approximately 45-50 mph. My spouse and I experienced severe whiplash. The driver of the vehicle that crashed into us claimed she never saw our stop lights. After the incident, I discovered there were two recalls for our van (06v356000 & 09v122000) related to intermittent brake light swithces. We purchased the Entourage in 2009, but never was told or notified of either recall. Although the other driver was a fault, I believe that she may have been telling the truth about not seeing the brake lights. There are other recalls on the 2007 Hyundai Entourage since then (13v113000 and 13v556000) but we received a notice of of either. I plan to submit a separate complaint regading the other recalls issues. What worries me is that were are not told about or receive recall notices or defective part issues. I'm guessing that NHTSA/odi would receive more complaints, but people are not aware of the shady non-disclosure practices of dealerships. There are other issues that I haven't submitted, but will talk with you about if you so desire.

I bought a used 2007 Hyundai Entourage in July 2009. When we test drove it, there was no highway to take it on and it seemed ok on local road. There was a slight shimmy but we were told it was just from it sitting on lot. After purchase, when we took it on the parkway, we noticed a strong vibration in steering wheel at highway speeds. Had front and back brakes and rotors replaced, and tires balanced as well - all non warranty repairs. The problem still exists and is occurring while going down steep hills as well. I am very nervous driving this car and will not take it on the highway not knowing what is wrong with it.

New vehicle with front end vibration/shimmy. . Extremely unsafe to drive above 70 mph, the entire steering wheel shakes. All contents and passengers in minivan vibrate or shake. Brought to dealership 2 times. Total of 12 days. The 1st 4 days they changed tires and re-aligned all 4 tires. Drove vehiclle back 3 days later. They kept the car for 8 days and changed axle with a used vehicle with over 5000 miles on it, hoping that the axle was the problem. Drove for 10 minutes, still vibrates entire vehicle from 10 mph and higher. Test drove brand new 0 miles. . . Went 30 miles and it also vibrates/shimmy.