general problems of the 2017 Hyundai Santa Fe - part 1

After a recall repair (campaign 9c2) was performed on my vehicle, it developed a hesitation and lack of acceleration issue that did not exist before the repair. The vehicle exhibits rough or delayed gear shifting, a noticeable lack of power/acceleration, and behavior that feels like the engine is not receiving adequate fuel. This occurs both during cold start and after the vehicle has been driven and is fully warm.

Complete unmitigated loss of acceleration and power while traveling at highway speeds, creating an immediate life-threatening road hazard. Following a warranty engine replacement and mandatory dealer software flash at clay cooley Hyundai (sherman, TX), the vehicle began experiencing powertrain communication issues. While operating the vehicle at 65 mph on the highway, the vehicle completely failed to accelerate and lost propulsion power, nearly resulting in a catastrophic rear-end collision with an oncoming 18-wheeler semi-truck. Dealership diagnostics claim "no trouble codes present," but live data telemetry confirms the high-pressure fuel pump (hpfp) is actively commanding and delivering a dangerous 1,600 psi to the fuel rail at hot idle. This abnormal fuel delivery is paired with a severe powertrain stutter in 3rd gear. Service personnel at multiple locations confirm a widespread, high volume of transmission failures and severe drivability issues specifically tied to this recent Hyundai software update. Corporate has denied repair coverage. The vehicle remains an active highway safety hazard and is completely undrivable.

On July 4, 2026, I was driving 2. 5 hours from home. My car stopped after about an hour of travel. The car shook and the check engine light came on as the car shut down. There were no warning lights on in my vehicle. I have oil change records. My car had burned through all the oil in an hour. This is not a new problem with this model Hyundai. Every group I went to discuss the problem online all had customers who reported their vehicles suddenly started burning oil quickly which resulted in damaged motor with no warning lights in the dashboard. I had to have my car towed from out of town to the dealership. The dealership that said I had extended warranty on parts of the motor. However upon checking the motor, they said it wasn't covered. I filled out a claims report with Hyundai motors who looked into the problem and also said it's not covered under warranty. This is a known issue of Hyundai with a failure to warn of low oil in the car's warning center. This is a fault of Hyundai. I've taken good care of my car and just paid $1000 for new tires on July 2, 2026 before my trip. The dealership quoted me a price of $3500 to replace the motor with a used one. It would also require 16 hours of labor which I believe is $200 an hour. I believe they should replace the motor due to faulty systems. My car has 107,000 miles on it, but whenever I've gone to have it checked out, everything checked out fine even at the dealership. Also, this is a known issue that Hyundai is refusing to address with their customers.

We are driving on the highway and the engine just stop working but all lights are still working. I am trying to put gas but it seemed that the engine completely shuts off dangerously without warning. This put my family at risk because there were a lot of big trucks beside us. Theta ii 2. 0l turbo engine just stalled I believe this has been around . Can you please help us.

On June 10, 2024 at 107,129 miles hertrich Hyundai dealership of new castle inspected my vehicle and submitted a request to Hyundai for engine replacement under the recall settlement of the theta ii engine settlement. Hyundai denied the request because of the rebuilt title, even though the rebuilt title resulted only from prior roof damage unrelated to the engine, powertrain, or recall issue. After continuing to seek assistance from Hyundai, my engine ultimately seized and suddenly stopped working on may 10, 2026, while driving on the highway with my two children. The vehicle lost power and stopped in traffic, creating a dangerous situation and causing my children extreme fear and distress. Had Hyundai honored the theta ii engine settlement when I first requested assistance, this failure could have been prevented. I request that Hyundai honor the theta ii engine settlement and replace my defective engine at no cost to avoid any future problems. My Hyundai Santa Fe is covered under the theta ii engine settlement. For over three years, I repeatedly contacted Hyundai after experiencing symptoms consistent with the known theta ii engine defect. Hyundai failed to provide meaningful assistance, did not properly process my requests, and denied coverage solely because of the vehicle’s rebuilt title.

We have been involved with an oil consumption problem since 2025 maybe earlier. No leaks just an over use of oil. I have had to fill it myself or take it to the dealer. They did testing and di some kind of cleaning that took 8 hours. We still have the problem and while driving the whole car shut down. No power in the middle of a highway. This has now happened twice and the first time we had to call aaa for help. It showed an engine sign and we checked the code. First it was an small air leak but they didn't find anything. It came up again, same message so we replaced the gas cap, but the oil was still disappearing and the car had shut down again. I spoke with the Hyundai corporation and they said to do the combustion cleaning again. So we set it up but found out that we had to pay for it so we declined. They refused to do anything about the car. We later found there were other cars made by the same company with the same problem. I did some research and they have had an oil consumption problem for quite a while. Now the catalytic converter is showing up as having problems. Well that's where the oil goes and can shut down the car due to airflow. They never disclosed it to us face to face, we had to find out about it after the the warranty was up. That was very dangerous to have stopped on a highway.

After a recall repair (campaign 9c2) was performed on my vehicle, it developed a hesitation and lack of acceleration issue that did not exist before the repair. The vehicle exhibits rough or delayed gear shifting, a noticeable lack of power/acceleration, and behavior that feels like the engine is not receiving adequate fuel. This occurs both during cold start and after the vehicle has been driven and is fully warm. I returned the vehicle to the dealership (wallace Hyundai), where the service advisor personally test drove the car with me and confirmed he could feel the hesitation firsthand. Despite this, the dealership stated no issue was found and advised warming the car up for 1-3 minutes before driving as a workaround. I tested this exact recommendation, and the issue returned even after the vehicle was fully warmed and had already been driven. Hyundai motor America's national consumer affairs department has stated this is "under review" but has also described the hesitation as "normal" cold-start behavior related to catalyst warm-up. This does not match what I am experiencing, since the issue also occurs when the vehicle is already warm, and their own dealership's advisor confirmed the problem exists. I have also noticed a decrease in fuel efficiency (mpg) since the software update associated with this recall. This issue directly affects the safe operation of the vehicle — specifically the ability to accelerate reliably, including in situations like merging onto highways or pulling into traffic, where a lack of power could result in a collision. I do not consider the vehicle safe to drive in its current condition.

After having the service campaign 9c2 ecu software update for theta ii emissions improvement, TSB 26-01-013h-2 done, my vehicle started having driveablity issues. On a normal, cold start the engine's rpms go up really high, so I take my foot of the gas and the revs drop, almost stalling the car, and then the car bucks. I put my foot back on the gas pedal, and the engine revs really high again and takes off. If I try to drive normally, the car bucks and runs rough. My car also revs a lot higher during highway driving, than it did before the update. All of this is also causing terrible gas mileage. My car did nothing like this until I had the 9c2 update.

In June 2026 I took my vehicle to Hyundai for a recall to the ecm module. After that my vehicle would lose power and hesitate to shift gears, and overall does not feel safe. Took vehicle back to dealer and they have told me that I have to wait for them to issue a recall fix for this now .

My 2017 Hyundai Santa Fe sport has never had any issues until last Friday when I took my car to the dealership for regular maintenance (oil change, tire rotation) as I always do. They also performed a software update for recall campaign 9c2. Every day since, when first starting the car after it’s been resting for a while, I’ve experienced a jerky transmission and rough shifting for a first couple minutes of driving. Hyundai has acknowledged they are aware of this issue related to the campaign and the dealership said they’ve had many customers complaining of the same problem following the recall update. However, Hyundai has offered no resolution, other than recommending the car warm up for 13 minutes after starting. Hyundai needs to correct the issue they caused, as my car was perfectly fine before it was serviced and now it’s not performing properly.

I own a 2017 Hyundai Santa Fe sport 2. 4l (VIN: [xxx]). On xxx, my vehicle received campaign 9c2 (ecu software update for theta ii emissions improvement). Shortly after this update, I began experiencing a drivability issue that did not exist beforehand. Description of the issue: the problem occurs only after the vehicle has been sitting long enough for the engine to become completely cold, typically overnight. During approximately the first 1/4 mile of driving, the vehicle intermittently jumps, surges, or lurches while accelerating normally. Once the engine warms up, the symptom completely disappears and the vehicle drives normally for the remainder of the trip. There are no warning lights, no check engine light, and no diagnostic messages. The Hyundai dealer has had the vehicle for nearly a week but has been unable to reproduce the concern. Because the issue only occurs during the initial cold start and first portion of the drive, I am concerned that it may not have been tested under the same conditions in which I consistently experience the problem. I am not claiming that campaign 9c2 caused the issue, but the timing is notable because the symptom began only after the ecu update was performed. I am requesting Hyundai's assistance in determining whether: - the ecu update was installed correctly, - any required adaptation or relearn procedure is incomplete, - there are any related technical service bulletins or software updates, or - additional diagnostics should be performed during a true cold-start drive with live data recording. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Hyundai campaign 9c2 recall update: took my vehicle in to have the Hyundai campaign 9c2 recall update performed on the vehicle on June 9th, 2026. Since the update the vehicle is hesitant/jerky upon first drive of the day or anytime it sits more than a few hours. Occasionally it will do this while I am driving. I feel it is a saftey risk because this could cause my vehicle to abruptly hesitate without braking and cause someone to hit me, or worsetransmission to fail while at highway speeds. I took it back to the dealer that performed the required update around June 23rd 2026 and informed them of the problem caused by the 9c2 campaign update. I got the we don't know anything about it causing problems runaround. Even though it has been documented that dealers were notified of this problem. They then wanted to charge me a $100 diagnostic fee to see if it might be something else, I declined that because I know it is from this update. My vehicle ran perfectly fine and smooth before this update was applied and no cel lights are on. I did this update because it was required to be done by Hyundai. When I started researching why my vehicle was hesitant/jerky after the update is when I found that anyone that did this update is having these same issues, and it has been happening for a while now and Hyundai corporation has done nothing to correct this problem other than tell us to sit for at least 3 minutes or more before driving it. That does not help when it does it even after driving for a bit and possibly creating transmission problems.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that after an unknown emission recall was performed on the vehicle, the vehicle started sputtering at start-up and then while driving. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure after the emission recall repair. The contact was informed that the manufacturer was working on a fix for the issue. Additionally, the contact was advised that the recall repair was optional, but the contact had opted to have the vehicle repaired under the recall. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 78,000.

Air compressor and compression failed engine diagnostic test. Vehicle had high oil and gas consumption.

Hi, my name is [xxx], I bought used hyndai santafe sport 2017 from dealership in 2020. It had around 47,000 miles on it, intitially it was running fine but after driving 2 years I discovered that engine is burning oil and after the oil change right after 1000 miles I had to add a quart of oil and it was like every two weeks. I had many srevices from dealership and other auto mechanic stores but it didn't improved. I had no choice but to keep driving the card on xxx th the engine crashed with out any sign on dashboard. There was slight noise and it increase by the way car was parked on the side road from highway. The car was towed to my local mechanic and confirmed that engine is crashed. After I had to towed to dealership and I am still waiting for their response. Now we have put 43,000 miles in 6 years (91,000) total mileage. I had bought the waranty from dealership by $ 2500 which expired in 2025 currently no warranty. My question here is that the car is still under 100,000 and engine failed. What if the dealership refuse to replace the engine. What are my leagal rights. Thanks [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The 9c2 campaign software update introduced dangerous vehicle hesitation and unpredictable gear changes in active traffic, presenting and immediate crash hazard.

I was told my top side of my engine failed, and they only cover bottom side engine failure. As well as pieces was missing. When I looked at the video it showed that my screws has fell off vs removed.

After the recent "important service campaign" involving the theta ii emissions logic improvement my vehicle no longer safety shifts into the lower gears. It will not shift into gear. I am unable to safely get up to a normal speed and the engine and vehicle start shaking. This is isolated to the initial start of the vehicle and any low speed driving after. The issue is resolved after restarting the car, suggesting it is a software issue. This issue immediately began after the ecu update for the theta ii emissions logic improvement on 5/12/2026.

Campaign 9c2 was installed on this vehicle and the now the vehicle is a danger to drive. My wife refuses to drive it as it bucks and jerks as well as the gas mileage has decreased from 35 highway to 28 highway. The fuel trims are way off on cold starts and the transmission now searches for the correct gear. Shifting back and forth. Just a slight touch of the accelerator and the car seems to jump forward which makes stop and go driving almost impossible.

I was driving on a main road at 55-60 mph with my daughter and grandchildren in the car and had a sudden loss of power. I was almost hit from behind. The check engine light started blinking. And the car went into limp mode. I had to limp it to the nearest place to safely get off the road so as not to put my family in any other danger. There is not enough shoulder on the road to pull over safely. It was very stressful. Was able to get it in someone's driveway and then eventually towed to auburn,NY Hyundai/Chevrolet where it is currently. It would not turn over to start again. It does have battery power. I am waiting to hear from the service techs as to what they think is wrong. They advised me that there is a $199 per hour diagnostic fee. I also told them that we noticed metal flakes in the oil when we checked it. I feel I should mention that the vehicle went into limp mode a few weeks ago also and the dealership told me the knock sensor was bad. I had that replaced at that time.

The contact owns a 2017 Hyundai Santa Fe sport. The contact stated that while driving approximately 35 mph a loud noise and smoke was suddenly present coming from under the hood of the vehicle and the engine stalled. The vehicle was towed back to the home. The contact indicated that during the failure no warning messages or lights had displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The VIN was not available. The failure mileage was 83,000.

After the ecm recall for a software update the car would not run correctly. It jerks and and runs rough. It almost stalls when you put your foot on the gas. I took it back to the dealer and they can not get the problem to duplicate. Noone else has looked at the problem. There were never any problems with the care until the recall. The problem occurred the day I brought the car home from the ecm update.

The engine burns oil fast. You have to replace oil on a regular bases. The car also looses fluids fast as well. This causing the engine to over heat. This causes the cylinder to head blow.

Vehicle serviced on 5/7/2026 for Hyundai service campaign 9c2 immediately after noticed car was not driving as it had been prior to this update, sluggish acceleration on start, chugging and then rapid sudden acceleration. Returned to service dept may19. Diagnostics revealed no issues, problem persisted. Returned to service dept. May22. Informed Hyundai was looking into this issue related to the 9c2 update and awaiting a new update to fix the problem. As of todayjune15 there has been no action to remedy the problem. Do not feel safe driving a vehicle that hesitates when starting to drive and then accelerates roughly. This has happened consistently upon cold start up thus far but concerned it may happen while in traffic or at other times and result in an accident.

We have a 2017 Hyundai Santa Fe sport with a refurbished engine due to a past class act settlement, we were notified by Hyundai to bring in the vehicle for service campaign 9c2 to update the engine control module (ecm) software for vehicles equipped with the (2. 4 gdi) theta ii refurbished engine, which we have. The morning after we updated the 9c2 software, after starting our car cold for the first time in the am, our car went into limp mode, shaking very badly, it would not accelerate above 20 mph, it had a lot of trouble shifting from 1st to 3rd gear and acted like it was going to stall out and then die in the middle of the road while I was in the car with my 2 children. The dealership we took it to was not able to duplicate the limp mode, but has documented that they did witness hesitation and sluggishness while test driving it. I cannot validate that it was test driven cold immediately as requested as all their test drives were done without me. Due to the vehicle not accelerating as it should normally, I feel the vehicle is very unsafe and unreliable as well. I’m willing to provide more documentation, and our car is available for further inspection. I did request the help of a Hyundai customer relations case manager who stated Hyundai is aware of all of the drive-ability issues I have stated and he said they are hoping to provide another software update, but that time frame is unknown. Dealership mechanic stated the same thing and believes our issue is related to the 9c2 update. The manufacture has not inspected the vehicle, but we would absolutely love them to if they would. There have been no check engine lights come on before or after this update, only misfire codes came up after the update which dealership has those, and since the dealership was unable to witness it going into limp mode while driving it, they could not gain the much needed data that pinpoints the exact problem. We were advised to warm up car and rev up the rpm to above 2,000 before driving.

After the installation of the service campaign 9c2 engine update, the car now seems to surge or rev up briefly at lower speeds like it can't find the right gear or is trying to briefly accelerate. It doesn't seem to be as noticeable at highway speeds, but in residential or low speeds, it's very noticeable and a little unsettling as the car feels like it wants to briefly lunge forward. No lights are on the dash and there is no indication of any malfunction, but it did not behave this way prior to the 9c2 engine program update. I waited for a couple weeks before contacting Hyundai corporate about this issue because I was hoping maybe the transmission or engine was relearning after a battery disconnection, but it has not gone away.

Component failed: theta ii 2. 4l gdi engine connecting rod bearings. Vehicle has 95,000 miles. Engine available for inspection in [xxx] . Safety risk: engine knock + limp mode at 1500 rpm caused sudden loss of power on highway. Oil consumption 1l/700km risks catastrophic engine seizure while driving. Confirmed by dealer: independent service center confirmed dtc p0010 from metal debris. Hyundai motor America case #42623761 confirmed recall coverage but refuses remedy. Inspection: manufacturer aware via case #42623761. Local Hyundai dealers non-responsive. No police/insurance inspection. Warning symptoms: engine knock started at ~94,000 miles. Check engine light with dtc p0010. Progressive oil consumption. Limp mode activated at 95,000 miles. Hyundai violation: Hyundai confirmed via email they refuse to honor safety recall 162 / service campaign 966 lifetime warranty for VIN [xxx] despite all symptoms matching recall description. Request NHTSA compel Hyundai to authorize bearing clearance test and engine replacement. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

No power till car warms up for 5 minutes. It will be jerky on highway. The gas mileage is going down drastically, I was doing 32 miles to gallon and now it's 22mpg. All this is after the recall we just had performed. I have no power trying to avoid accidents, taking off from stopping. Car smells weird now.

Hair line creak in oil pan. Creak has caused excessive oil consumption and leaks on pavement. Issue was confirmed by antwerpen Hyundai and oil pan was replaced on 4/28/2026 at a cost of $520. 00. As above reported to dealer. Problem started, 1st. Noticed about 9 to 12 months.

While driving home on the highway from our sons hockey game at about 8:30 pm we were going about 60 mph when the car made a noise and began smoking and as we were trying to pull over on the side of the highway noticed by the reflection of a passing car that the engine on our vehicle was on fire under the vehicle. We had to evacuate the vehicle quickly and get our children out on the side of a busy highway with fire showing under the front end of the car.

On 4/17/26 mcdonalds Hyundai of [xxx] , dealership performed an ecu update for theta ii emissions logic improvement (Hyundai campaign number 9c2). Ever since that time the vehicle has been lurching during acceleration. This happens particularly when the vehicle has been sitting for several hours. I reported this to the dealership on 4/28/26 (scott, service manager) and to Hyundai on 4/29/26 (Hyundai case management #: 42610495). I noted to Hyundai that this same/similar problem has been reported by other owners ( see [xxx] ) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Seem like there was a recall on the 3. 3l engines on the Hyundai Santa Fe starting January 26, 2017, for engine related knocking noise. My VIN is [xxx] according to the manufacturing plate it was made in korea released on January 04, 2017. I realize it is a 22-day window on the recall but after an oil change the motor has started knocking the oil is the right viscosity, full to capacity, and oil filter changed. I drove 200 miles after an oil change then the motor started knocking. Is there a certain stamp on the cam shafts to verify which of the 420 vehicles are affected by this recall? information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I am submitting a complaint regarding a turbocharger failure on my 2017 Hyundai Santa Fe VIN [xxx] . The vehicle experienced turbocharger-related failure symptoms including loss of power and drivability concerns. This created a potentially dangerous situation because the vehicle was unable to accelerate normally and could have caused difficulty merging into traffic or maintaining safe roadway speeds. I contacted Hyundai motor America requesting assistance with repair coverage. Hyundai denied assistance solely because the vehicle was outside the warranty period by time and mileage, despite the seriousness of the failure. I am concerned this issue may be related to broader engine or oil-related defects reported in Hyundai vehicles, including possible oil starvation, excessive oil consumption, or internal engine contamination that could contribute to turbocharger damage or failure. I believe this condition may represent a safety-related defect because sudden power loss during operation increases the risk of a crash. I request that NHTSA review this issue and investigate whether similar turbocharger or related engine failures are occurring in 2017 Hyundai Santa Fe vehicles. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See attached document for complaint.

My engine just died wont start has 121099 and Hyundai wont fix it.