Underbody Shield Problems of Hyundai Santa Fe

The contact owns a 2013 Hyundai Santa Fe sport. The contact stated that the subframe was rusted. The vehicle was taken to the dealer, who determined that the rear control arms and subframe were rusted and needed to be replaced. The contact was informed that the vehicle had previously been repaired under service campaign number: 996 (underbody corrosion preventive service); however, the contact stated that the protective spray was only applied to the unibody and not the rear underbody. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,483.

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2008 Hyundai Santa Fe- the car goes to the dealer every 6 months for the grease and oil and then the new york state inspection every November. That car has been up on the lifts numerous times since 2008 and I am now just being informed the undercarriage - driver side frame was rotted. I don't think the frame could have rotted out since my last inspection in November of 2022. I found the recall was from 2017 campaign #947. I was never notified of this recall, I feel Hyundai has put me as risk to be involved in an accident if the undercarriage falls out. If it was a warranty job back in 2017 I would have been covered as I had a 10 year warranty which would have expired November 2018. Hyundai should repair the vehicle at no cost to me as I was never notified of of the recall for service campaign 947 and I would have been covered under the 1o year warranty . This was negligence on Hyundai's behalf I might not have this problem if the service campaign #947 was performed in 2017 / 2018. If they knew the campaign was out there it should have been completed with one my new york state inspections in November of of 2017 or 2018. This question goes to Hyundai- on the invoice it states lifetime oil changes - why was I charged $19. 98? I asked the service advisor and his was reply was we got bought out and no more free oil changes. Not a good answer - I should be grandfathered in and refunded the $21. 55.

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