Engine Belts And Pulleys Problems of Hyundai Veracruz

Tl the contact owns a 2010 Hyundai Veracruz. The contact stated that the vehicle was taken to forth mill Hyundai (805 gold hill road, fort mill, SC 29708, (855)548-7540 to be repaired under NHTSA campaign number: 20v705000 (engine and engine cooling). The contact stated that the repair failed to fix the vehicle. The contact stated that while driving at an unknown speed, the seat belt warning light illuminated and the vehicle stalled. The vehicle was towed to the residence. The battery was replaced. The vehicle was inspected by three independent mechanics. The contact was informed that engine oil had leaked onto the alternator. The contact stated that the vehicle stalled after the battery was replaced. The vehicle was taken back to the same dealer to be inspected. The mechanic was unable to find an issue with the alternator. The mechanic cleaned the coils and replaced the gaskets however, the repair failed to fix the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 222,978.

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The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to dickson city Hyundai (1519 scranton carbondale hwy, scranton, PA 18508, (570) 291-5252) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving, the interior and exterior lights started to dim before the vehicle stalled. The contact had the vehicle towed to the same dealer to be diagnosed. The contact was informed that the valve cover gasket had leaked and allowed oil to get onto the alternator. The valve cover gasket, alternator, and serpentine belt were replaced. The vehicle was started and began to shake before stalling. The vehicle was towed back the same dealer but not diagnosed nor repaired. The approximate failure mileage was 66,564. VIN tool confirms parts not available.

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Went in for a recall (campaign 121) to the dealership. The repair was done incorrectly causing more problems. The dealership agreed to re due just the problem but failed to clean residua (oil all over engine and parts) this caused the parts to fail upon driving. Filed a complaint to Hyundai and had no results on paying for the damages (repairs). The 1st incident occurred while driving on the highway with heavy traffic. The drive belt shredded causing vehicle to stop. The 2nd incident occurred while driving on main road. The alternator failed while driving. The recall states replace alternator if any oil contamination is found which was not. I need help to get the repair cost paid for for faulty work.

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On September 2, 2014, my son was driving to work when our 2007 Hyundai Veracruz's engine shut down. He was able to coast to a repair shop near his work. They diagnosed the problem to be the timing belt, the estimated repair cost was $1,650. 00, because a screw had broken off which required additional repair in addition to the timing belt replacement. The repair shop manager offered to purchase the car at a very reduced price ($1600. 00), which we accepted. My son used the funds as a down payment on a new car. Approximately three weeks later, I received a safety recall letter from Hyundai concerning our recently sold Veracruz (NHTSA campaign number 14v-415). The letter included a section explaining reimbursement consideration for previous repairs. The recall involves engine oil leaking onto the alternator and damaging it along with the vehicle charging center. We have replaced our alternator three times and had a major electrical shutdown just two years after purchasing the vehicle. I called the customer care center to explain our situation. I was told that because we had sold the vehicle, we were not eligible for repair (obviously) or repair reimbursement. I strongly believe that I have paid over $2,000. 00 over the years for repairs quite possibly caused by this problem. In addition, I believe the timing belt issue which led to the final $1650. 00 repair estimate may have been due to this recall problem. Maybe not. Undoubtedly, the constant engine problems made me feel like I had purchased a lemon. Now I know why. Please advise me on how to proceed with my complaint. I have all of the receipts from the previous repairs and can provide them upon request. The vehicle VIN # is km8nu13c87u015656. Thank you for your assistance.

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The contact owns a 2011 Hyundai Veracruz. Once the vehicle was started, the contact heard an abnormal noise coming from the front end of the vehicle. The vehicle was taken to an independent mechanic for diagnostic testing and the idler pulley and belt were replaced. The contact received a recall notification for NHTSA campaign number: 14v415000 (engine and engine cooling: engine); however, the parts needed for the repair were unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.