Power Steering Failed Problems of Infiniti Q50

Tl the contact owns a 2017 Infiniti Q50. The contact stated that the power steering failed twice. The vehicle was taken to ray catena Infiniti of edison (900 us-1, edison, NJ 08817, (732) 603-9600) where it was determined that the vehicle was still under warranty. The vehicle was repaired, but the contact felt uneasy about driving the vehicle. She spoke with her state's attorney general's office before calling NHTSA. The manufacturer was not notified. The failure mileage was 10,276.

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The contact owns a 2014 Infiniti Q50. The contact was driving approximately 25 mph when the power steering assist failed, causing the steering wheel to seize and become unaligned. The power steering and traction control warning lights did not illuminate until after the failure occurred. The vehicle was diagnosed by the dealer as the steering software needing an update. The contact was also advised that the vehicle was not included in NHTSA campaign number 13v588000 (steering) in which she experienced the same defect as listed in the recall campaign. The manufacturer was notified and no solution was offered. The failure mileage was 950.

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Purchased new Infiniti Q50, drove the car for 3 weeks for a total of about 900 miles. One day I started the engine an attempted to drive out of parking lot, steering wheel was difficult to turn. A message appeared on dashboard stating "warning chassis control system error - see owner's manual". Three other lights appeared on dash board, one with a steering wheel and exclamation point, another with a triangle with an exclamation point, and a third with a picture of a car with tire skid marks. Drove home slowly called Infiniti. They had car towed to dealership where it was purchased. The dealership said this is a known issue but claims only 3 cars they sold are affected. 2 days later new software was released by Infiniti and the update applied to my car. Took car home. 6 days later drove car to work, attempted to leave work, same problem occurred, no power steering, same lights and messages on dashboard appeared. Drove car to dealer, while issue was present so they could see it first hand. Was told by same service technician that issue is not widespread only 3 cars affected. Talked to internet sales manager at dealer he said he got 5 calls for the exact issue that same day. Both days issue occurred, air temperature was approximately 0 degrees fahrenheit. Dealer attempted to provide a brand new Q50 as a temporary loaner. Same issue occurred with that vehicle before leaving the dealership parking lot. Spoke with general manager at dealership, he indicated he was aware of problem and advised I call and open a case with infinti consumer affairs, which I did. He said he is continuing to sell these cars as Infiniti has not told him to stop. I advised him to stop selling the cars before an accident occurs from the power steering failure. Seems to be the same issue as existing recall, but was told by dealership's service manager my car was not part of the recall.

After filling up car at gas station, started car and began to drive away, after shifting into drive, warning lights came on and das drive system stopped working causing steering to become very difficult. (would compare it to driving a car with power steering that failed. ) drove a couple of blocks, pulled over and turned off the car. Waited a minute and re-started the car and everything worked, and warning lights were off. Today (11-18-2013) returned the car to dealership service dept. They kept car and were awaiting a call from Infiniti service rep. I noted online that this issue has been reported now in a number of cases.