Battery Dead problems of the 2016 Jeep Cherokee

I've had the Jeep less than 2 years . Only 14000 miles on it . The transmission started jerking and lundging when it down shifted or started off from a stop. My daughter and I where coming back from the human society. While driving at about 50 mph I had to slow down for on coming traffic. The Jeep shifted to a lower gear and lunged so fiercely I thought the transmission had fallen off the vehicle. The vehcle immediately shut down. I was at a complete stop. Lights started flashing service transmission. I had no power to move. Im on an over pass with traffic and theres no where to go in the middle of traffic. By chance the Jeep was able to start and accelerate to 5mph and get to a safe place to pull over. It was a very serious hazard for me and my daughter and other drivers we basically glided to a complete stop in the midst of traffic while doing 50mph. Than starting it up and only doing 4 tmph. This was clearly a very dangerous situation. I dont feel safe or confendent. I paid a premium price for a vehicle that should be dependable and safe. Now the Jeep wont start. The rear button to close the hatch has quit working. The start button will not start the car at all. When it started to malfunction. It would hesatate as if the battery where dead. When it did start the settings 'climate control would be set to defrost. The a would show up on the face without being pressed. And eventually the screen would not react to touch at all. And the radio wouldnt play. But all elise seemed to work without a problem. The windows worked fine the lights where bright. There wasnt a problem with the battery. I am applauded that Jeep would think this is acceptable for a new vehicle im the comsumer. I paid for a product that has to and is a to certain expectations.

The vehicle was brought to the dealership for several issues at one time on 5/16/2017 (mileage 32779). The vehicle was purchased, new, 5/2016. The service shifter message had been coming on and going off and the dealership told me that they did not know why and could not do anything about it unless it was on when I brought it in. The dealership stated that the problem may come from the battery being bad and that they would not cover the bad battery. After a call to Jeep customer care, Jeep agreed to pay to have the battery replaced by the dealership at no cost to me. This was 7/12/2017 and the shifter issue was noted again on this service order. 4/2018, a technical service bulletin was put out about this issue, but I was not aware of it until 12/2019. After research and the discovery of the technical service bulletin, this is a common problem with many of the Jeep Cherokees produced between 2015 and 2018. There has been no recall. I brought the vehicle to the dealership 3/12/2020 to get another issue fixed and asked them to repair the service shifter problem, now that they knew how to fix it. They would only fix it if I paid for it. I, again, called Jeep customer care for assistance, but have been told this time that the mileage is too high and it is out of warranty, even though I brought this to their attention during the battery ordeal in 5/2017. They are refusing to cover the cost of the repair, even though this has been brought to them during the warranty period (as with the battery). Originally, Jeep techs did not know what the problem was or how to fix it when I brought it to them in 2017. But Jeep is now aware of the problem and how to fix it but won't unless I pay for a repair they weren't able to do, at the time, but are able to do now.