Software problems of the 2016 Jeep Cherokee

Ten problems related to software have been reported for the 2016 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2016 Jeep Cherokee based on all problems reported for the 2016 Cherokee.

1 Software problem

Failure Date: 05/01/2020

While driving in traffic suddenly lost power. Light on dashboard indicated something with transmission. Dealer inspected and said nothing was wrong mechanically. It needed a software update. We were lucky to have not been rear ended. If nothing was wrong mechanically, it should not have lost power. A notification would have been more suitable. Carcomplaints website has 50 similar complaints about 2016 Cherokee dying or losing power for no other reason than the computer. Everyone of them states how dangerous this is while in traffic.

2 Software problem

Failure Date: 01/01/2020

2016 Jeep Cherokee. Consumer writes in regards to difficulty with stop/start feature on vehicle. The consumer was advised to replace battery, the vehicle lunged forward while attempting to park. The consumer was advised the software.

3 Software problem

Failure Date: 12/23/2019

I was sent a recall for my navigation to upgrade, I was sent a flash drive for the upgrade and it didnt work. I called the number on the paperwork and they said to have the nearest dealership do the upgrade because the flashdive was not working. The dealership said they couldnt do the upgrade but for 400 dollars they could fix my usb port so they could upgrade the software and they kept the recall paperwork so now I dont have the number to call and tell them it's not done and when I enter my VIN it says all recalls are finished.

4 Software problem

Failure Date: 01/26/2019

The service shifter message displays on the screen and you can't tell if the the is in dprn becuase all the lights are red. The car sometimes will not shift out of gear. Or jerks when it finally does. This care hesitates while in motion and as well as when stationary and trying to move. This is very dangerous. I have taken this vehicle to the dealer who stated that the recall they had was only for a software update with the shifter but this issue should also be a recall with them covering the repairs. I have less than 50k miles there is no reason why I should have to cover the expense of replacing the shifter assembly becuase the shifter is not covered under the warranty they sell you.

5 Software problem

Failure Date: 07/27/2018

As of lately, the speedometer toogles up & down through a set of numbers even after attempts are made to reduce speed especially when on cruise control. During cruise control vehicle accelerates beyond set limit & requires extreme force to decelerate. It happens randomly as does many dangerous issues mainly after a software update takes place with the vehicle. If the updates don't cause acceleration concerns it causes vehicle to shut off in traffic & over the last several months a few high risks for major traffic accidents were only avoided by the swift maneuvering of other vehicles or myself when possible to avoid collision. Never before experienced so many malfunctions of mechanical/technological problems from a vehicle. As for if the vehicle was stationary, in motion, on a city street or a highway, turning, braking etc when these issues occured the answer would be my Jeep has stalled, loss speed, shut off and/or speed up under all these conditions. Dealership has me bring it in and they flash the system to "correct" the problem. That is until the next update or some software malfunction causes unexpected scary incident to arise like now with the cruise control that needs addressing.

6 Software problem

Failure Date: 05/01/2017

The contact owns a 2016 Jeep Cherokee. While the vehicle was parked inside the garage, the automatic start feature erroneously activated and the engine started. The automatic start feature and key fob had not been used. The dealer was unable to duplicate the failure, but the rfhm was reprogrammed and the keyless ignition software was improved. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 10,648.

7 Software problem

Failure Date: 11/17/2016

Lane departure warning capability is not functioning properly. It goes off while in operation if the vehicle turns a corner and often when changing lanes. Car alarm goes off unexpectedly and without cause. Has been returned to the dealership repeatedly only to be told they are working on a software update. No estimate of time can be given but advised this is a problem with the renegade.

8 Software problem

Failure Date: 07/20/2016

Light-emmiting-diode lamp which indicates when the parking-break is engaged is not visible in daylight [I. E. Peak bright southern California sunshine]. And, the led color is non-optimal for human observation. The led which is illuminated when the parking-break is set is not visible in day light. Please consider fixing or repairing this problem ASAP. I routinely need to cover the area with my hand and squint in order to see if the led is lighted. This is a serious problem that could easily be fixed. Perhaps someone during assembly used the wrong resistor??? I hope that Chrysler Jeep used pwm to control the led brightness, so that this issue can be fixed with a software update.

9 Software problem

Failure Date: 02/15/2016

The contact owns a 2016 Jeep Cherokee. While driving various speeds, the instrument panel became inoperable without warning. The vehicle was taken to the dealer where it was diagnosed that the computer software in the dashboard, along with the wires and buttons in the steering wheel had to be replaced. The vehicle was repaired. The contact stated that the failure recurred several other times after the repair. The contact also stated that the start on and off button failed to work without warning. Also, while driving 10 mph, the brakes failed without warning. The vehicle was taken to the dealer multiple times, but the brake failure could not be repaired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was 1,200.

10 Software problem

Failure Date: 01/25/2016

While driving, vehicle shuts down unexpectedly and will not restart. Five + incidents have occurred this year alone, first incident occurred on Jan 25, 2017 - the most recent occurred today Aug 24, 2017. An engine replacement has been completed on the vehicle, however new/related faulty issues have been identified to include the transmission and software programming. Even after the so-called repairs are completed, the vehicle continues to shut down. All incidents have occurred while driving, turning, stopped on city streets, and when attempting to re-start engine after running a short (less that 5 minute) errand. Incidents are a safety issue endangering life and safety. Premier Jeep dealership in placentia, CA has been less than cooperative and rude in dealing with a female owner. Loss of use of vehicle has resulted in additional costs for other vehicle rental/insurance and lost wages from not being able to get to or having to leave work early to deal with this issue. Copies of vehicle maintenance repair will be forthcoming. Please note their have been numerous cited incidents of this issue occurring on the Jeep Cherokee built in late 2015 through early 2016. Chrysler/Jeep has even distributed notices to all dealerships recently to advise of the issue.



Safety Ratings of Cherokee Cars
Fuel Economy of Cherokee Vehicles
Cherokee Service Bulletins
Cherokee Safety Recalls
Cherokee Defect Investigations