general problems of the 2017 Jeep Cherokee - part 2

"service shifter" appeared on the dash and the lights "p", "r", "n", "d", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.

Indicated service shifter changed , yet still never used only had 65k . Change the shifter and still shows on my screen .

When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message “ shift to park or neutral press brake or select gear” . I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.

On March 25, 2024 my 2017 Jeep Cherokee latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed w47 campaign number 20v343. I have made a complaint to Jeep 800-853-1403 who noted my VIN with case number 89440732. My Jeep VIN is not included in recall notice but clearly should be and covered for repair under TSB 21-014-23. My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My VIN should be added to the already listed appx 67k Jeeps 2014-2017 year. I also have mopar extended warranty. I will not drive my Jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing.

Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.

I parked my car and went into the store came back out tried to start my car and the message service transmission restart in park with vehicle at zero speed appeared on the dashboard and my car wouldn’t start.

The electronic parking brake in my 2017 Jeep Cherokee became stuck in the engaged position. The car would not move backward or forward. This happened when the car was parked on a neighborhood street. Had to have the car towed to the dealer, where the problem was diagnosed as failure of the parking brake module due to a water leak from the sunroof drain. Repair bill was over $1300. Luckily, the brake became stuck while the car was parked. Had the car been in motion, safety would definitely have been an issue.

Service 4wd light turned on . . Car stalled on road and almost could not pull out of the way of traffic . Ptu unit ? replacement… Jeep 2 weeks off of warranty extension… Jeep needs to recall all 2017 Cherokee models.

My 2017 Jeep Cherokee sport VIN# 1c4pjldb2hw516796 suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I’m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from jurupa valley we’re the car stopped working.

I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down bach shoulder head injury and left leg all on the left side . Y mirror wouldn't call 911 I have photos.

At 57,537 miles, the heads-up speedometer and all other displays were disabled with an error message to "service shifter". At the same time, each prndl indicator light on the shifter panel lit up red. Very disconcerting! I cycled the engine and that restored normal operation, but I could find no information on this error in the Jeep manual. On line, however, I found many people concerned about this same error with different potential causes/fixes.

The car randomly activated the electronic parking break and it will not disengage. I have disconnected the battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down. Only resetting the ecm/pcm will clear the error and get the car moving again. This is a safety concern because the ebrake may engage while moving at high speeds. There is a warning light indicating that ebrake needs service. There is also an unknown leak coming in from the roof and running towards the back lift gate. Water will pool in the storage section to the left and right of rear lift gate.

Car keeps saying service shifter. The lights on the dash are now flickering on and off. The car hesitates to which gears and take off.

After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the car with my children a car that was coming behind me had to swerve around me as my car instantly stopped. This could’ve been a horrific or fatal car accident. I just hit my car check to renew my plates the emissions pass and everything safety was good. With this current situation, I would now have to get my car back to the dealership for further inspection, and will be without a car.

As I was driving all the lights on my shit gear lit up. On my dashboard, it said service shifter. Well, I continued driving. My truck started to slow down a d kept flashing on my dashboard. I had to pull over to the side as the truck was coming to a complete stop. I turned off the ignition waited a few minutes. Turn my truck back on and I was back on the road. I’ve heard lots of complaints in regards to the shifter, but there’s no recall for this.

In the middle of turning into a busy intersection, service shifter light came on and car is shutting off without warning. Shifter lights flash and car dashboard states to put car into gear in order to drive. Took several minutes for car to restart in order to get out of the busy intersection. Huge safety issue could cause a collision while driving for car to shut off without warning. Numerous reports of this on the NHTSA, forums and discussions with no resolution from the manufacturer.

Transmission shifting erratically/service shifter warning displays. Vehicle will lose power at inopportune times due to failure to shift, which could cause a collision, or an accident if on a busy road. Also vehicle will have unwanted acceleration when attempting to come to a stop. This can be dangerous as it may push the vehicle into an intersection after you have attempted to stop. There are various complaints of this issue on various websites and media forums yet no mention of the manufacturer making any attempts to resolve. I have also found the service shifter issue to disable the engine and not allow the vehicle to start which can leave someone stranded.

Shifter lighting up all gears and parking brake initializing while driving. Happened more than 3 times already, two other times happened while at stop sign/light.

Shifter alarm and need to stop the car to reset. Terrible on the highway engine will shut down. Temperature overheating stopped car working.

Saying service shifter. All light by prnd come on red. Have seen a lot of reports saying same thing for 2014-2018 Jeep Cherokees. Has been looked at by mechanic. Has been coming on once every week for 3 months now.

The service shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the service shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!.

Shifter service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.

Parking brake engage itself upon starting car and was still engaged while backing out of garage. Service parking brake and service start/stop warning lights are now on. Investigation for repair found excessive drain on battery for age of the battery (14 months).

I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So ilderton Dodge Chrysler Jeep ram (high point, nc), looked at my vehicle and said the ptu was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the ptu is back ordered and cannot be located anywhere in the us.

Service shifter light keeps going on after having shifter replaced 1 year ago.

Service shifter message has been appearing and at times, all lights on prnd lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until 07/17/2023, service shifter message came back without all prnd lights coming on.

Service shifter light illuminates several times per month but disappears when engine is off. Battery randomly drains all power and needs to be jump started when temperature outside is warmer than 76 degrees.

Upon starting the vehicle, the service shifter message came on the dashboard screen and all the lights on the shifter illuminated red. If I drive with it on, it stays on. When I turn off the Jeep and turn it back on, the message and lights go off. However, this message has appeared about once a month for the last few months. It is unknown if my safety has been at risk. I've called two different dealers and got widely different answers about what the problem could be, as well as very different cost estimates to fix it. But, no one really knows what the fix is. I've investigated this problem online and have found 100s if not 1000s of complaints about the same problem with no clear solution. Why is there no recall for this yet. It's been going on for years.

At random times, the vehicle will notify of a "service shifter" message that pops up on screen. The lights that indicate which gear the car is in all light up-park, neutral, drive, etc. Every light turns on and the notification shows up on the screen where speedometer is located. This is concerning-it has happened multiple times, if I turn the car off and back on, the notification goes away. However, it always comes back a few hundred miles later. I drive a 2017 Jeep Cherokee, and bought it in 2019 with only 16,000 miles on it. The notification first came up when I hit 20,000 miles and has persisted ever since periodically. If you search "Jeep Cherokee service shifter" you can find numerous forums where people have reported the same issues. It is clearly an issue that needs to be looked into further. I have already filed a safety problem before, and nothing was done about it. I recommend looking into this issue further, and googling the issue as well-there are far too many people reporting the same problem and there has been no recall to be issued.

Service shifter warning comes on multiple times while driving.

Issue: burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: we noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.

The automatic transmission shifter transmits a warning to the instrument panel display with the words service shifter. All of the red shifter console lights light up at once. The vehicle will not engage the park safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.

2017 Jeep Cherokee latitude 3. 2l, v6 service bulletin number: 08-054-18 rev. A dated September 13, 2018 group-08 electrical code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277. 31.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 mph, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.