general problems of the 2017 Jeep Cherokee - part 1

My Jeep has been cutting off while driving for the past several months. I've taken it to be serviced several times and everything, from the alternator, engine, fuel pump, battery, etc. Are all fine. But the vehicle will cut of while driving or while idling at the traffic light. This is a major safety hazard. Not only for myself and the occupants of the vehicle but other drivers on the road as well. This could cause serious injury of even death. I have found dozens of reports of the same issues online, and none have identified an issue or recall but this has to be a manufacturer defect. No one should have to drive a car that checks out as "safe" but it an accident waiting to happen, either on the freeway or main roads.

My car suddenly started making a loud noise while driving and one day , I was driving to work and my car started to lose power it won’t accelerate even thoe I was trying to accelerate my car was slowing the speed down and I had to return to my house with emergency lights because my car won’t accelerate . The next day I took my car to a collision center and they changed some of the old car parts . I’m trying to submit a reimbursement for this recall but the website won’t let me submit the form along with the invoice I attached to the reimbursement request .

Tacoma Dodge Chrysler Jeep ram at address: 4101 s tacoma way, tacoma wa 98409 the service provider (andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case us customer care recall department case #[xxx] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! this is not a timely manner. We have made at least 3 calls to Jeep over the past week, and they keep telling us since 12/10/25 that they will let us know in 2 days. . . 2 days pass and they transfer our case. Another two days pass and still no call from them so I called them back and they have yet to call me. We had our Jeep in the week of 11/17 or 11/24 for inspection and it passed. We noticed some lagging when we were going up hills in the 1-2 rpm range but mechanic did not notice it. Between the inspection and when it finally broke down, no lights came on and there were no warning messages. Not until the car broke down on 11/1.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 mph and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the ptu was the cause of the failure. The contact received notification of NHTSA campaign number: 25v011000 (power train). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, colonial south Chrysler ram Jeep and Dodge (42 state rd, dartmouth, MA 02747), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 144,000.

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this ptu fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle jerked and stalled while stopped at a traffic light. No warning light was illuminated. After several attempts the vehicle restarted; however, the vehicle drove in limp mode. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that fifteen days before the failure, the vehicle had been repaired under customer satisfaction notification: w84 for excessive oil consumption. The powertrain control module (pcm) was reprogrammed. The contact stated that the dealer did not add the quart of oil as instructed as part of the remedy. Most recently, the contact noticed that the vehicle was consuming an excessive amount of oil. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and advised the contact that a representative would be reaching out; however, the contact had not yet received a call back. The failure mileage was approximately 67,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact’s daughter was driving and approaching a stop light, the vehicle continued to drive forward while the brake pedal was depressed. Later, while driving the vehicle experienced reduced power with the check engine warning light and the etc warning light illuminated. The vehicle was inspected by an independent mechanic who determined that the ptu was faulty and needed to be replaced. The failure mileage was 171,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 mph, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 mph, and the transmission sputtered. The vehicle was taken to o’reilly’s auto parts and was diagnosed and dtc: p0303 (misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.

Service shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the service shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem . Customers should not have to pay to repair and issue that has been reported thousands of times for many years . Please give direction on how to get this properly and fully fixed . I am afraid to drive the vehicle for fear of a traffic accident .

Lost power on thruway in 2017 Jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and mopar, and am left in disbelief. Vehicle was already inspected by Jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless.

While driving my car it loss power in the middle of the busy intersection the lights got dim in the car while I was at the stop light and the car just shut off I could not put on the hazardous lights or anything to alarm the cars behind me …I had to call a tow truck driver to move the vehicle I couldn’t even get the key out of the ignition neither could the tow truck driver …had the vehicle towed to my home when the vehicle reached my home the car then started back up …this was dangerous because some could have team into the back of me.

Noticed the "service shifter" light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " service shifter" light still comes on - we just pull over and shut engine off and restart. Jeep dealership is no help.

While driving, multiple warning alerts appeared on my dashboard, including “service airbag,” “service four wheel drive,” “service shifter,” “service abs,” “traction control off,” and “check engine light. ” shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and abs. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle’s components.

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [xxx] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the ptu (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. T'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

What component or system failed or malfunctioned, and is it available for inspection upon request? ptu how was your safety or the safety of others put at risk? engine shudders & when trying to slowly move the vehicle it jolts quickly. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, replicated by both an independent service center & a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, the error message stated that the four wheel drive is unavailable. First date of notice was 2/26/2025.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the start/stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 mph, the vehicle lost motive power. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was black, and the vehicle also lost power steering functionality. The contact stated that the vehicle resumed full power function and that the instrument cluster and power steering assist returned several seconds later. The contact stated that the failure reoccurred later, and that prior to the second failure the front passenger’s side window had lowered independently. The contact stated that the vehicle returned to normal operation independently. The vehicle was taken to an independent mechanic. The mechanic reset several functions and advised the contact to take the vehicle to a dealer for additional assistance. The vehicle was not repaired. The contact stated that she had not yet taken the vehicle to a dealer. The contact stated that the instrument cluster had started to flicker intermittently, as if the vehicle would lose power. The manufacturer was not informed of the failure. The failure mileage was approximately 210,000.

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my ptu needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serious safety issue- now the local Jeep dealers have “no fix” and I am having to rent a car because of this safety issue.

Have a problem with my call losing all power in my Jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled. Now I have this service shifter error on my dashboard and the pndr lights all are on and red. . Came on Jeep automakers. Do better!!.

Orlando Chrysler, Dodge, Jeep dealership states there is no remedy for this issue, therefore they wanted to charge me $5,749. 28 for parts and labor to fix the issue. My Jeep is running hot even though there are no leaks. I cannot lock or unlock the four-wheel drive system. Alerts continually being shown on the dash to check shifter and 4x4 not available. This has been going on for almost a year.

Reference service bulletin 20v-343 / w47 recall summary (differential unit) 2 speed power transfer unit failed (transfer case) ptu my wife was driving down the freeway at 65 mph when the until failed. This was during heavy rains and while the car was hydroplaning. The four wheel drive system kicked in and then the unit failed. She heard a loud clunk and then unit the unit forced itself into neutral. This could have cause the car to spin out of control, but she was able to recover. Wife did not capture error message that occurred during the incident, but it said something about putting the car in neutral. Once she was able to stop in the emergency lane on the freeway she came to a complete stop and put the car in park. She was exiting the vehicle and the car started to roll even though the car was in park. She quickly applied the brakes and was able to engage the ebrake. The car is currently at the mechanic for inspection.

I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing. . Anti freeze leak. . And then expect us to pay expensive car payments.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 mph and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 mph, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA campaign number: 23v302000 (power train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. It is reoccurring and we are concerned as we have seen a 2017 Jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this Jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. When the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 mph, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “shift to park or neutral – “depress brake pedal and select gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the most recent failure. The contact believed that the vehicle should be repaired under NHTSA campaign number: 20v343000 (power train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

I was driving my 2017 Jeep Cherokee latitude 2. 4l, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!.

When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message “ shift to park or neutral press brake or select gear” . I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.

On March 25, 2024 my 2017 Jeep Cherokee latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed w47 campaign number 20v343. I have made a complaint to Jeep 800-853-1403 who noted my VIN with case number 89440732. My Jeep VIN is not included in recall notice but clearly should be and covered for repair under TSB 21-014-23. My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My VIN should be added to the already listed appx 67k Jeeps 2014-2017 year. I also have mopar extended warranty. I will not drive my Jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 mph, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterwards. The failure mileage was approximately 82,000.

While driving the SUV will turn off. It has happened multiple times. Recently I was stuck in an interception after making a turn. It has happened before and a “service shifter” light came on. But this time no additional lights came on and SUV would not turn back on.

Engine cooler failed again 1 month out of 1 year warranty. Causes coolant to leak everywhere and engine oil. Happens due to colder outside temperatures and warming of the engine.

My 2017 Jeep Cherokee sport VIN# 1c4pjldb2hw516796 suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I’m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from jurupa valley we’re the car stopped working.