Electrical Infotainment Video (touch)screen/monitor/unit problems of the 2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the a/c, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 36,000.

The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18v917000 (electrical system) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.