general problems of the 2019 Jeep Cherokee - part 2

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

Consistent hard, sudden shifts, jerking, shaking, and shuddering during gear changes. The vehicle also stalls and experiences shift delays. The vehicle also abruptly shifts to neutral while driving at various speeds.

My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 mph, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4wd message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA campaign number: 25v011000 (power train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

When I put my car in park it began to smell as if something was burning. Within a few days, my car began leaking oil. I brought it to my mechanic, who let me know that my oil cooler was leaking. He let me know that this is a very common issue with Jeeps and Jeep is very well aware of it. He let me know that the oil cooler that Jeep uses is known to be faulty. I had it fixed by my local mechanic. There were no lights on in the Jeep and absolutely no notification that there was an issue. The oil life stated it was at 89%, which coincided with when I had my oil changed last. This issue went completely unnoticed by my car with no alert to the driver. Had I not noticed the smell or recognized that my car was leaking, this could have been very bad. Jeep knows there is an issue and refuses to address it. I called the dealership and they denied that there was any issue with the part and even suggested that my local shop that changes my oil was responsible. A quick internet search will show you that this is a huge issue with Jeeps and way too many people have had to pay out of their own pocket to fix an issue that Jeep knows they have with their faulty oil cooler.

During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.

The car has been running out of coolant the past couple of months with no known visual leaking problems. I brought it to the mechanic who stated the radiator had to be replaced. No warning prior. No leaking or lights coming on. Another issue the uconnect subsystem powers on and off whenever it wants. Switches from gps. Radio, heating and a/c. Causing distraction to the driver. I have not been able to know why it is happening. Went from several times a month to now daily.

Engine failed while driving down the highway. Vehicle was towed to local repair shop, per their report cylinder two had zero compression. This was inspected with boroscope, cylinder walls and piston looked undamaged. Cylinder leak down test showed that vehicle has blow by to the crank case indicating a piston or ring failure. Their recommendation was for new engine/long block. Per the report there are no engines available because of national shortage and backorder and no anticipated date of availability. Attached below our invoices for diagnostic testing as well as estimates or new engine or long block.

In December I started noticing that I would have to pump the accelerator to get the vehicle to go but was fine once it was going. On December 10th while driving and stopped at a red light the truck cut off, I quickly turned on the flasher and tried to restart the truck. This happened every time I stopped. At that time the check engine light came on. After pumping the gas again I got it started. This happened 5 times by time I got home. I contacted a friend who is a mechanic and he informed me that I needed to get it to a shop. I did not drive it for 3 days, but upon driving it to put gas in it, I noticed that again I had to pump the gas pedal to get it going. When I reached a stop sign it cut off again. I called road side assistance through my insurance company and they were able to get it started. After pumping the gas again I was able to drive it to the gas station, where it would not start after that. Because of the time of night I had the truck towed to my house. Afterwards I it towed to a repair shop where I have been informed that a new engine is required . The truck only has 110,000 miles on it. I have had to replace the battery twice already. I feel it should be included in the recall as the issue stated for the recall is the problem and could have caused an accident when it shut off in the middle of the road during rush hour traffic.

My car is doing exactly what the newest recall is for the ptu. . . I lost power while driving, I couldn't put the car in park. I bought a new car the following day and it's been sitting in my driveway ever since.

Stalling while driving slow. Stalled in traffic. Had to pushed off the road. Started running after a few minutes. Stalled 2 more times while I was leaving home. Would not start again for a few days each time. Alot of sensors are flashing. Has not been looked at by any dealership. Engine shuts down while driving.

Vehicle was purchased used with an aftermarket warranty. At around 120,000 miles vehicle start stop would intermittently quit working. Vehicle has always had a gear shift hard when accelerating quickly. Currently needs an engine replacement after check engine light came on first it said the code was for auxiliary cooling system, planned to take it to get checked out the following day but while on the way there it sounded like something popped and the vehicle was running rough and when turned off didnt want to start back up. Was informed that an engine replacement was required. That would be $14000 to fix unless my warranty covers it which I am still a month later waiting for the engine to be torn down so waranty can see point of failure. It seems like 2019 Jeep Cherokees are becoming known for engine issues which is far from being fair to the typical consumer. Something needs to be done to help us out.

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids.

I was driving in city traffic and when I tried to accelerate, the Jeep would not increase in speed. It caught per se and nothing happened. Then, the Jeep started downshifting very hard upon slowing. When we went to the dealer and spoke with the technician, he immediately said that the computer needed updating. He said he's been seeing this a lot in these models. Sure enough, $300 dollars later and an upgraded computer, it is driving fine. I want to add that the dealer and service department was great, I just think this problem is somehow on Jeep's end.

Engine failed in traffic and would not start resulting in pushing vehicle by hand out of highway. Towed to dealership and was told needed new engine $17000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was at an independent mechanic for a state inspection, the contact was informed that there was an engine oil cooler leak into the intake manifold, and the oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 71,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was repaired, the contact learned online that there was a recall related to the failure under NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

My engine just went out without warning. Haven’t had it for a full year and it went out. I was driving to work and my car wouldn’t go above 50 and it started to jerk so I had to pull over and it was smoking from the hood. I had oil in my vehicle so I don’t understand how this happened on a new vehicle I just purchased.

At 48,000 to 49,000 my vehicle started experiencing ptu issues and auto start/stop feature issues. My ptu unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my ptu and the sensor for the ptu was going out and needed to be replaced. I couldn’t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn’t cover it and it says I don’t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the ptu issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the fca # 01c and the NHTSA campaign # 25v011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.

Manufacturers spark plug broke off into engine and destroyed my engine. Vehicle only had 76,000 miles on it. When I ordered a new engine from Jeep there was a wait of 10 weeks with about 20+ people in front of me. I sent the spark plug to Jeep and they will not return it. I do have pictures on my phone. There’s still 20+ people waiting on an engine. This seems to be a massive problem with the vehicle costing people thousands. It should be investigated at the very least.

I have complained about my 2019 Jeep latitude + from the first oil change I have to add 2-3 quarts of oil between oil changes. Jeep dies out in the middle of the road. And will not shift our start had to call dealership while almost being hit by several vehicles to find out I had to put the key fob by the start button and had the battery changed. Already complained customer service. I cant get nothing done with this Jeep. It is a death. Hazard please do something about this before someone is killed or injured. I have owned 3 Jeeps and loved them all. But this one is a lemon. Please help.

Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. Yes confirmed by two auto techs both say its a known issue with this vechile third party warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine lights came on as it happened.

The contact owns a 2019 Jeep Cherokee. The contact stated while parked or driving the check engine light illuminates. The vehicle was driving to an independent mechanic diagnosed that the torque converter clutch needs to be updated . The contact also mention the vehicle has low fuel based on the fuel gauge. The manufacturer was notified of the failure. The approximate mileage was 163,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed a misfire in cylinder two, and 90% compression in all other cylinders, resulting in damages to the engine. The vehicle was not repaired. The vehicle was then towed to an independent mechanic, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.

While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor b circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying while in traffic could be deadly.

Engine started running rough, mil light came on and flashing after 10 minutes of highway driving. Found code p0300 for random misfire, monitors cylinder misfire with scan tool and found cylinders 1 and 2 misfiring. Tested coils, checked spark plugs and tested fuel injectors, no issues found. Performed compression test and found cylinders 1 and 2 with 8-15psi. 3rd and 4th cylinders at 160 psi. Engine teardown needed, used engine prices are high hinting this is happening often. Vehicle had 73,389 miles and been maintained well.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 15 mph, the vehicle was vibrating and running rough before the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the valve stem keepers had failed, and the valve fell into the cylinder. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA campaign number: 18v344000 (engine and engine cooling). The failure mileage was approximately 71,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The start/stop system warning light was illuminated. The contact parked and restarted the vehicle to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

During regular driving, the "4wd system unavailable/service required" alert came on the driver screen and a "svc 4wd" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.

Vehicle turned off on highway while in drive. Would not start again after this happened and was only five years old. This created a significant safety risk of the veg I leg stopping on the highway. Due to this insurance would not cover, and vehicle was returned to bank. Was assessed at a dealership stating potentially could be repaired costing more than the value of vehicle. We became aware of a pending recall of the following issue that describes what occurred. “the power transfer unit (ptu) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function. ”.

1. Component/system failed: ptu 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.

Pcm fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18v524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.

The car turned off and the battery light came on. The engine then was out of oil and all the engine oil burned up prior to the oil change light coming on or signaling that the car was out of oil.

While driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! the first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260.

The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-wd warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called drivers village (5885 cir dr e, cicero, NY 13039) and maguire Chrysler Dodge Jeep ram of syracuse (959 hiawatha blvd w, syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.