general problems of the 2019 Jeep Cherokee - part 2

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 mph, the vehicle stalled with the “service 4-wd” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

To whom it may concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee limited due to ongoing defects that create unsafe driving conditions. Vehicle information: •year/make/model: 2019 Jeep Cherokee limited •189,000 safety issues: my vehicle has experienced repeated and unpredictable failures, including: •loss of power while driving •electrical instability and voltage fluctuations •auto stop/start system malfunction •hard and delayed transmission shifting •“service shifter” warnings and parking brake alerts (p with exclamation point) •intermittent stalling and hesitation these issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair history: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety risk: loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model sincerely [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The power transfer (ptu) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the ptu housing and even described in the service report from the tech that the ptu exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (safety recall w47 / NHTSA 20v-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the ptu.

Service 4wd light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad ptu with diagnostic code dtc c14a7-97 and now waiting on ptu replacement that is weeks out. Appears to be same issue that other Jeeps are under recall for.

I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.

Power transfer unit (ptu) failure. It is available for inspection upon request. Visible ptu fluid leaking under the vehicle. Loss of 4wd. Service 4wd warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced loss of power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. Ptu fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4wd, and/or catastrophic failure. The vehicle was taken to the service department of ourisman Dodge Jeep ram of alexandria, va on Thursday, January 8, 2026. The vehicle was inspected and ptu failure was confirmed by the dealership service department representative, dennis orellana.

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my VIN number yet, even after locating a recall for my vehicle make, model and year when researching on line.

The vehicle is subject to an open safety recall, Jeep recall 01c / NHTSA 25v-011, involving loss of motive power due to a power transfer unit defect. There is currently no available remedy or repair procedure. This vehicle has experienced loss of power while driving at freeway speeds on three separate occasions, creating an immediate safety risk. Because the recall has no fix, the vehicle is unsafe to operate and is not being driven. Stellantis customer care case [xxx] is open, but escalation beyond the call center has been denied. The owner is an [xxx] driver. The lack of a remedy has rendered the vehicle unusable and created ongoing safety and transportation issues. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The rear differential went out on it on Nov 27th, I had it towed back to the dealer and they kept it until Jan 5th and said they had fixed it. I have a hand written receipt from them but it's not very detailed. It does seem better but I can still hear a small noise that concerns me because it sounds and feels just like it did before. I just started financing this vehicle so im not sure what to do and I cant get any help with it. Its scary to drive sometimes but it's my only transportation and I have 3 small children. The check engine light is on but it didn't come up until after they worked on it the first time.

When I got it looked at it’s my powertrain. The car is shutting off in motion.

Jeep has loud clicking and grinding noise to back end and associated vibration. Two independent service mechanics have diagnosed it to be related to faulty power transfer unit.

Sometimes after starting the vehicle, the transmission will not shift into reverse and the vehicle must be turned off and restarted. Occasionally when the vehicle is shifting from 1st to 2nd gear, it shifts very hard, like a kick.

In January of 2026 the vehicle had a 4wd system unavailable/ service required message pop up. It would come on and go back off. At the time there was also a whining/ grinding noise present especially at high speeds on the highway along with vibrations. We had the vehicle checked with. Code reader and was told it was sending a false code, and that a fuse probably needed replaced for it to go off. The whining and grinding we thought could be wheel bearings or breaks. Both have been replaced and still have all of the same symptoms. The 4wd service light goes off but comes back on and stays on anytime a bump in the road is hit.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). While parked in the snow, the contact attempted to engage the 4wd, but the 4wd feature failed to activate. The “service 4wd” message was displayed, and the check engine warning light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 86,650.

See attached document for complaint.

Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration following a turn. On 10/19/2024, mileage 98,975, I requested maintenance as “developed slack in the drive train. When slowing down it bumps, when accelerating, mostly from a stop, it bangs and slips when shifting”, however despite having a tech drive with me only the hesitation was noticed. The concluded “trans no problem found at this time. ” the bangs have intermittently continued but I had never experienced the loss of power like occurred on 12/28/2025.

I have a 2019 Jeep Cherokee limited VIN# [xxx] there is less than 65000 miles on it and the ptu has gone bad, I have been told by dealer its the same ptu with same issues that's apart of the factory recall for the 2017 - 2019 models Jeeps however my specific model has not been recalled but its the same part information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The power transfer unit (ptu) has failed for the second time in this vehicles history. This problem disables the four wheel drive feature of the vehicle, causing a dashboard warning light to illuminate, and may lead to other serious drivetrain safety issues. According to the dealer service technician, the splines on the unit are wearing out and causing disengagement of the rear drive wheels. This unit was replaced two years ago, and is a known issue with the manufacturer according to my dealer service department.

Safety issue involving loss of power and braking prior to receiving a ptu recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the ptu recall,” that there is currently “no solution,” and that “nothing can be done. ” the vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.

I began hearing an intermittent moderate grinding sound seeming to come from the center of the vehicle just below my console while driving for about the last month's time. On some days, I would not hear the noise at all. On [xxx] I pulled onto a road and when on the road heard a loud clunk then head continuous grinding sounds. I believe it to be a failure of the ptu. I had an issue of a more constant grinding sound while driving eminating from the same area when the Jeep was at 63000 miles and still under warranty. I took it to the seller dealership, (solomon Jeep in brownsville, PA). They told me that the fault was with the ptu. Kept the Jeep for one month waiting for a replacement ptu. Now my Jeep is unable to be driven. I intend to explore the lemon law. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving my 2019 Jeep Cherokee, the engine randomly shuts off without warning. This has happened multiple times at different speeds. The vehicle suddenly loses all power, and I have to coast to the side of the road. There are no warning lights, messages, or diagnostic codes before or after the stall. The specific component causing the failure is unknown, but it seems related to the electrical/engine/powertrain system. This failure puts my safety at serious risk because the engine dies unexpectedly in traffic, which could easily cause a rear-end collision or loss of control. I had a diagnostic scan done at autozone and no trouble codes were found. There were no symptoms or warning lamps prior to each incident ,the engine simply shuts off while the vehicle is in motion. This is a recurring safety hazard.

I'm pretty sure it's the ptu . I was driving up a hilly road and my Jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire . Each time it switched it would almost catapult me of to the side or towards the middle of the road. . I finally just shut the engine off . Because it seemed as though it had a mind of its own . . . Thank god the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu . And he told me that this year model has a recall for the same problem .

The vehicle is subject to an active safety recall involving the two-speed power transfer unit (ptu), which can cause loss of motive power and/or loss of park function. The vehicle displayed a “service 4wd” message and all-wheel drive functionality is disabled. The issue has been confirmed by a Jeep dealership, which stated that the recall repair cannot be performed because the manufacturer has not released the remedy under the recall. The dealership also stated the replacement ptu part is available for retail purchase but is not authorized for recall installation. The vehicle is being operated in winter conditions without all-wheel drive, increasing the risk of loss of control. The manufacturer has provided conflicting information, with the recall assistance center stating the recall was resolved, while the dealership and VIN recall system continue to show the recall as incomplete. Warning messages related to the drivetrain appeared prior to this complaint. The vehicle has not been repaired, and the recall remains open with no timeline for remedy.

I was driving the vehicle under normal road conditions, started to hear a whine from under the vehicle, then felt an explosion from under the vehicle. A lot of lights came in on the dash, and I could barely pull the vehicle over to the side of the road and turn it off. I had the vehicle towed to my garage, and they said the ptu had exploded, and my transfer case has a hole in it now. There is an active recall on certain models, but mine is not included.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Since December 2025 we have had a "service 4wd" light on our dash. Recall 01c was announced on 01/26/25. I have contacted Jeep dealers and Chrysler customer service with help/resolution to this. That all tell me to wait for parts. It's been a year. When will this be addressed???.

-there is a warning that pops up on the dash saying "4wd unavailable, needs service". It's winter and I can't use the "snow mode" or 4wd. -potential for issues if I get stuck in the snow. -took it to a repair shop to deal with the service light and they told me there was a recall. I was unaware until today. -went to Jeep dealer and was informed there is no fix available at this time. It appears the recall was issued January 16, 2025.

Service 4wd/awd light appears every time I drive the car. Similar to a recent recall that was issued on the 2019 Jeep Cherokee for the ptu problems. Brought to dealership to diagnose the service light and the dealership confirmed the problem, which was similar to the recent recall.

The power transfer unit in my Jeep Cherokee 2019 latitude failed and required a replacement, at significant cost (over $2000). It is my belief that Jeep’s recall campaign (id - o1c) was too narrow and ought to have included my vehicle. I have called Jeep three times without a proper answer to my concern. The failure of the power transfer unit was publicly described as a safety issue and I was unable to drive the vehicle for nearly two months.

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little. . I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [xxx] . I've called the Chrysler/Jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other Jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. Information redacted pursuant to the freedo.

The contact owns a 2019 Jeep Cherokee. The contact stated that on three occasions after refueling the vehicle and driving approximately two feet, the vehicle unexpectedly shutoff. The message to “shift to park” was displayed. The contact activated the hazard lights. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was eventually restarted. The contact associated the failure to NHTSA campaign number: 25v011000 (power train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.

Service 4wd light came on and stays on. Odometer flashes continuously. No 4 wheel drive functions operate. Dealer scanned for codes. Determined the transfer case control module was defective. Replacement did not fix the problem ($600. 00). Then the fix was new tires because the front tires were worn more than the rear ($ 1000. 00). That did not fix the problem either. Now we wait for the recall to materialize. The recall came out a year ago ( Jan 2025). Still no parts or fixes available for this problem.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the 4wd warning light was illuminated, turned on and off, and then remained illuminated. There was an abnormal clunking sound while driving at 15 mph and accelerating. Upon research, the contact associated the failure with NHTSA campaign number: 25v011000 (power train). The vehicle was taken to the local dealer, where it was diagnosed with a ptu internal shift fork binding that needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 74,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). The contact stated that while driving 75 mph, the engine started revving, and the rpm was redlined. The vehicle then lost power. The vehicle was steered to the side of the road and shifted into park(p), but the vehicle continued to coast. The contact turned off the vehicle and activated the parking brake. The vehicle was restarted after the tow truck arrived, and the contact observed the "service transmission" message being displayed. The vehicle was towed to a dealer, where it was diagnosed and determined that the transfer case needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

While driving 4wd warning light appeared on dash display. I pulled over shortly after and checked for obvious clues such as leaking oil, loose belts and burning smells, nothing to be found. Currently, I was advised not to drive this vehicle due to causing additional damage or breakdown. I am still waiting for the part to be delivered so this could be repaired.