general problems of the 2019 Jeep Cherokee - part 2

The vehicle was making a vibration in the center of the car. I took it to the dealership and they said it was the ptu but that it's not part of the recall.

On may 10, 2026, my svc 4wd light came on, then went away after a few minutes. A few weeks later, my vehicle started making a loud roaring, growling, and humming noise, then it went away followed by the svc 4wd light came back on. While driving around 50–60 mph, the vehicle became very unstable. It suddenly pulled from left to right before I was able to regain control. Thankfully, traffic was light and the weather was clear, or it could have been much worse. A couple repair shops scanned the vehicle and found this trouble code: dtc c14a7-97 – ptu motor: component/system operation obstructed or blocked. Although my vehicle is equipped with the single-speed ptu and is not included in recalls 25v-011 and 26v-290, it experienced similar warning signs and loss of vehicle control associated with the ptu. I believe this failure should be investigated because it presents a comparable safety risk.

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife driving 25 mph, the 4-wd warning light illuminated, with an abnormal sound coming from the front of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the ptu needed to be replaced. The vehicle was not repaired. The failure had occurred on several occasions. The contact associated the failure with NHTSA campaign number: 23v302000 (power train); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 81,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out the driveway at 5 mph, the vehicle lost motive power. No warning lights were illuminated. The contact indicated that the failure was related to NHTSA campaign number: 26v290000 (power train). The vehicle was towed to an independent mechanic who determined the failure was due to the rear differential. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 105,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 mph, the 4wd drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was taken to the local dealer, where it was diagnosed that the pto had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car shield declined the repairs due to carfax's previous report indicating the failure had already been addressed.

While driving my car stalled at 2 different times only weeks after purchasing this used car. I took it back only for them to replace the battery with an aftermarket battery then having to get it replaced again at another location; following a parasitic draw, the ptu was noted as requiring replacement. Looking back at the recalls I’m not sure why my car isn’t included in this recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the fwd warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA campaign number: 25v011000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle experienced loss of motive power. There was no warning light illuminated. The vehicle was able to be restarted. The contact also stated that the vehicle had failed to start occasionally. Additionally, the contact stated that the vehicle had unexpectedly shifted into neutral(n) while driving. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

While driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other Jeeps but not mine.

My 2019 Jeep Cherokee latitude plus is exhibiting a persistent metallic rattling and grinding noise originating from the power transfer unit (ptu) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through dr. Auto llc, in warren, or. That it is in fact ptu unit attached to the propeller shaft. Plan to go through a dealership soon. ?this failure mirrors the symptoms described in NHTSA recall 23v-302 (fca recall 01c). Although my specific VIN is currently not included in this recall, the mechanical symptoms—specifically vibration and grinding at the ptu output—indicate a premature failure of the input shaft splines. ?this presents a significant safety risk, as the failure of these splines can lead to an abrupt loss of motive power while in motion and a loss of the "park" function, which could lead to an unintended vehicle rollaway. I am requesting that the NHTSA investigate whether the current recall scope should be expanded to include additional 2019 Jeep Cherokee units, such as mine, that were manufactured with the same defective ptu components. Im afraid to lose power to my wheels while im driving with young kids in my vehicle and I am afraid to lose parking function that could injure someone or cause property damage.

10/29/2018 - I had completed safety recall to reprogram powertrain control module. 4/2/2026 - I had ptu unit replaced due to service 4wd light came on so not sure why my 2019 Jeep Cherokee is not under this recall because I'm having to call dealer back today because light came on again yesterday 5/14/2026 after being replaced! thank you.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "service 4wd" was displayed, immediately followed by the message "4wd system unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the power transfer unit(ptu) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

I went to pepboys for a diagnostic test to see what is going on with my car. They informed me that my casing on my rear differential is cracked. I bought my car 2. 5 months ago. Also another mechanic told me that Jeep frequently has differential problems. These problems should be handled by the dealership before they sell any car to prevent the new owner having to pay for it if it they have a warranty for 30 days or 1500 miles.

My vehicle has an open ptu recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in anchorage, ak to have the ptu recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the ptu recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete ptu failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the ptu recall could damage and that I also need to pay out of pocket for the ptu. This has been extremely frustrating and given the pictures and evidence submitted for ptu failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim.

Power train- error message stating 4x4 is unavailable, message will appear anytime between when first starting the car to active on the road. While active, there sounds like there’s some sounds coming from the rear tires before message appears. This issue has been consistent since purchasing the car at 76k mileage. Airbag- at random and then noticeably when hitting some bumps, dash light stating “service airbag system”.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The “service 4wd” warning light was illuminated. The contact pressed and held down the brake pedal to stop the vehicle. In addition, the contact stated that when the vehicle stopped, the vehicle rolled forward. The contact turned off the vehicle. The contact stated that while attempting to start the vehicle, the vehicle started. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with the failure of the transfer case, rear differential, and the engine oil cooler. The contact was informed that the transfer case, rear differential and engine oil cooler needed to be replaced. The vehicle was not repaired. The contact stated that on March 4,2026, the vehicle was taken to the dealer to be repaired under NHTSA campaign number: 25v011000 (power train). The contact stated that the vehicle was not inspected, and the recall repair was not performed; however, the recall was marked as completed by the dealer. The contact was informed that the failure was not associated with the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,465.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4wd warning light illuminated. The vehicle was taken to the dealer, where the driver was informed that the ptu had failed and needed to be replaced at the owner's expense. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 26v290000 (power train); however, a second dealer informed the contact that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was unknown.

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??after further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349. 63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on Jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

The service 4wd light came on and vehicle doesn’t have 4wd capabilities right now because the ptu is bad. They also can’t get the part because so many people are having the same issue. I have a Jeep for the 4wd capabilities and had difficulty driving to work during a winter snow storm because the dealer can’t fix it because too many people need the part. Other Jeeps are under recall for the same issue.

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds. With this the abs light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the svc fwd warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: c14a7-97 for ptu failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.

The failure involves the drivetrain system, specifically the power transfer unit (ptu) and rear differential. The ptu is under safety recall 01c. The differential damage is present and the vehicle is available for inspection upon request. This issue creates a safety risk due to potential loss of drive power and malfunction within the 4wd system, which could affect vehicle control, especially during normal driving conditions. The problem has been evaluated by a Jeep dealership. The dealership confirmed drivetrain-related issues and stated they cannot rule out that the unresolved recall condition contributed to damage within the drivetrain system. The vehicle has been inspected by the dealership service department. The manufacturer has been contacted and a case was opened and denied without conclusive proof that the failure is unrelated to the recall. Prior to failure, the vehicle displayed an active “service 4wd” warning message, indicating a fault in the drivetrain system. This warning has been present and is ongoing. This vehicle had an unresolved safety recall (01c) due to no remedy being available at the time. The vehicle continued operating with a known defect and is now experiencing failure within the same system. The manufacturer has denied responsibility despite the dealership being unable to rule out a connection.

Warning light indicating "svc 4wd" came on. Drive became erratic. Immediately took to Jeep dealer and found that ptu had failed though this VIN apparently not covered by ongoing recall (01c) of vehicles of the same year, make, and model. Parts to make repairs unavailable and on indefinite backorder. Seems clear that recall 01c should have been much broader and covered all vehicles with this well-known and frequent catastrophic failure. Vehicle essentially rendered inoperable and unusable and no projected date from manufacturer for receiving needed parts. Utter collapse of supply chain.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "service 4wd" was displayed on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the power take-off unit(ptu) had experienced internal damage and the ptu needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The manufacturer and the dealer were made aware of the failure and stated that the vehicle was not included in the recall. The manufacturer advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 130,000.

Has been in shop since I have owed it replaced axles (rear) rear differential(1 time), and transfer case(3 times) still slipping and dragging at take off and speed over 55 grinding and bumping sounds , mechanics can’t figure it out no lights on dash and diagonist still shows rear differential and transfer case.

On March 1, 2026, while traveling south on colonel rodman highway, I heard a sudden explosive noise and the Jeep bucked and jerked violently, nearly causing an accident. We were able to reach the breakdown lane, but the situation created a highly hazardous driving condition. My research identified a significant ptu recall and TSB 9004402, which acknowledges complexities and compatibility issues between 20-plate and 24-plate rdm designs for this model year. This confirms the component is not a standard wear-and-tear part, but a specialized system with known engineering concerns. I brought the vehicle to tasca Jeep and was advised that the rear differential failed and the ptu blew apart, with an estimated repair cost of $9,637. It is unacceptable for owners to bear the cost of what appears to be a known safety-related defect. This is not an inconvenience — it is a serious safety issue. I am requesting a full investigation and written clarification as to why no recall or broader corrective action has been issued. There were no lights or warnings on the dash, no indication this could/would happen. I look forward to your prompt response.

Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.

I was driving on the highway and experienced what felt like a brief power outage where my vehicle instantly dropped speed. I estimate it was approximately 10-15 mph. Everything appeared to return to normal at the time until approximately 5 minutes later when I exited the highway and it began making a loud noise. I drove a couple miles before getting concerned and thinking I don't want to risk breaking down on the side of the highway going home or doing further damage to an expensive component such as engine or transmission. I used roadside assistance to tow my vehicle to my nearest dealership. The tow driver confirmed he heard the noise inside the vehicle while I stood outside and could not hear it. The dealership called me to approve the diagnostic fee and also asked questions about what happened. In hindsight, they had asked a very specific question regarding the noise sound and location which, in my opinion, shows they instantly suspected the issue that they would later report. After approving the fee, they sent a quote focused primarily around the rear differential housing being cracked for an estimate of $5221. 85. I asked how this would happen and the service representative explained that the choke inside the differential broke and a piece of metal inside it cracked the housing. I began researching differentials in vehicles and specifically in Jeep Cherokees, I learned very quickly that this is a very common problem which explains how a representative was able to tell me the cause without seeing it. No warnings were ever issued on the dashboard and no symptoms were present prior to the sudden deceleration. There are no warnings on the dash after the event and the only symptom other than the noise while in motion is the acceleration/deceleration feels slightly less sensitive. Every potential cause stated by mechanics who have looked at this points to a manufacturing issue or quality issue. A complete failure could cause an accident harming people.

While driving home from church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control or ability to brake. Steering was near impossible as the car veered first to the guard-rail on the median, and then across 2 lanes of traffic towards the guardrail on the shoulder. A terrible accident was avoided by an alert and skillful driver who was behind me. After what I later came to find out from the dealer (having the vehicle towed) was the rear drive train gears sheered, I was able to bring the vehicle to a stop on the shoulder.

?NHTSA odi case update – supplement to complaint #xxx ?vehicle: 2019 Jeep Cherokee latitude plus (VIN: [xxx] ) subject: dealership deflection tactics and denial of recall repair verification ?this statement is submitted to update my ongoing federal safety complaint regarding the catastrophic failure of the mopar two-speed power transfer unit (ptu) and the resulting loss of motive power/rollaway risks. ?on may 19, 2026, the vehicle was evaluated by an authorized fca dealership, st. Helens auto center (repair order #xxx). The certified technician, don stockdale, explicitly confirmed the mechanical failure of the recall-associated components, stating in writing: “the propeller shaft at the rear of the ptu feels as though it is dry inside. Very loose and clanking around. ” ?despite verifying this severe manufacturing safety defect, service manager April mccall formally refused to submit a corporate goodwill or warranty extension claim to fca unless I paid out-of-pocket to replace three cv axles, which she claimed were "loose and dry. " ?to verify this claim, the vehicle was immediately taken to a secondary licensed automotive facility (dr. Auto llc, invoice #xxx) on may 27, 2026. The independent inspection confirmed that the dealership’s diagnosis was fraudulent. All cv axle boots are completely intact and sealed, meaning the internal grease has not escaped. The front axles have zero play, and the rear axles exhibit only normal, minor factory play. ?the dealership intentionally used a loaded 4-post lift to misdiagnose the vehicle, leveraging the high-frequency vibrations of the failing central ptu to fabricate secondary, non-covered user-pay repairs. This is a deliberate corporate tactic used to deflect financial liability for a known federal safety defect onto the consumer. I am requesting that the NHTSA review these attached service documents as evidence of predatory dealership behavior surrounding the Cherokee ptu failures. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552.

Driving at intestate speed when vehicle started to make noise and started jerking. Stopped to see what was happening and found that it was trying to bind up or lock up in transmission area. Trailered vehicle to Jeep dealer there diagnosed answer was the ptu is bad. And none available do to recall of which my vehicle is not part of? they say part needed is 68333254ai can you help?.

Nhtsa campaign number: 25v011000 ptu recall has been addressed by local dealership 2xs. They have ran the update and receive no errors however they continue to experience loss of power when excelerating and loud grinding noises as described. Currently the dealership still has my keep until there is a fix. I’ve contacted the manufacturer whom said there is nothing they will do if there is no error after the software update. I’m out of factory warranty and there is no reason I should be held responsible financially to fix a recall. I’ve read many other threads online that this has happened to others. I’m looking for some guidance as my Jeep Cherokee 2019 is unsafe and is going to cause an accident. Thanks [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I received a safety recall for the ptu unit on my 2019 Jeep Cherokee, the service 4x4 system light was on. I took it to the dealership where they said they cleared the recall but the light was still on and the 4x4 system still did not work. They told me they did what they were supposed to…period. Now when I look up for recalls nothing comes up, but they light is still on and the system doesn’t work. I just received a letter from fca us that states the warranty has been extended to “unlimited years/unlimited miles from the date of completion of safety recall 01c “. I called again about the extended warranty and now I am told that because the recall was cleared there is no warranty, I don’t understand because the ptu system does not work yet there is an unlimited warranty on it that they say is no good ????.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). The local dealer was not contacted. The vehicle has not been diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The contact had not experienced a failure.

Incidental to nys inspection it was found that rear differential was severely "decayed. " the case was fractured and retaining ring on passenger side was broken or out of place. Took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights. ) vehicle has only 63,000 miles. It is my understanding that this is not isolated situation, and "it just happens. " dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand Cherokees for internal snap ring problem. This was external snap ring (see photos) but wonder if related.