general problems of the 2019 Jeep Cherokee - part 1

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal became inoperable while depressed. Several unknown warning lights were illuminated on the instrument panel. The vehicle was shifted into park, however, the vehicle failed to turn off. The vehicle was pulled over to the side of the road. The ignition coil was disconnected, the gearbox removed, and then shifted to neutral(n) to tow the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.

4wd service light turning on and off intermittently, one incident where a grinding noise was noted, car was parked and when looked into further the noise was gone. Contined driving, but 4wd service light stayed on. Took to dealer and they informed me the ptu requires replacement due to failure, diagnostic code shared was c14a797. After further research I discovered safety recall 40d / 26v290000 for 2019 - 2023 Jeep Cherokee vehicles, both dealer and stellantis/Jeep customer service have stated the vehicle is not included in the recall.

1. First ptu recall repair (February 27 – March 3, 2026) Jeep to dealership for recall 01c ptu replacement. I reported no drivability concerns, brake noises, vibrations, or drivetrain issues. The repair order contains no documentation of any problems with the driveshaft, cv axle, brakes, or related drivetrain components. 2. Ptu failure and second ptu replacement (may 1 – may 25, 2026) after recall repair, ptu failed, multiple warning lights appeared. Returned vehicle to dealership. I again did not report any squeaking brakes, vibrations, clunking noises, or drivetrain symptoms. Second ptu replacement done. The technician documented on the repair order: “vehicle is now working as design. ” 3. New symptoms immediately following second ptu replacement (June 4 – June 13, 2026). Immediately after picking up the vehicle on may 25, 2026, I noticed several new symptoms that had not existed before the ptu replacement: • clicking noises • clunking noises when applying the brakes • vibrations throughout the vehicle while in reverse with the brake pedal applied • abnormal driveline behavior. Returned vehicle to the dealership on June 4, 2026 for evaluation. I was informed that the vehicle required: • front brake replacement • rear driveshaft replacement. Repair order : “upon inspection, the technician found excessive play in the drive shaft. Also noticed front brakes squeaking. ” no explanation was provided as to how these conditions developed immediately after the ptu replacement or why no such conditions had been documented during either prior repair. 4. Immediately took car to independent mechanic for evaluation. Report: "right front axle inner joint not completely installed into the transmission/ptu assembly • hanger cut and missing • rear driveshaft not fully seated, with splines visibly exposed • ptu replacement unit marked “lkg” • all brake components inspected and found to be operating normally". 5. The vehicle is now mechanically compromised and unsafe to drive.

My vehicle has 81000 miles and the ptu/transmission went out. After doing some research about this issue I discovered that it is a very common problem with Jeeps from 2014 to 2024. To get it repaired is $3,000. Seems like Jeep was installing bad transmissions. They should recall these and cover the coast for repair.

My rear differential, transfer case, and ptu all went out. There were no warning signals. This is after I had the rear differential serviced in 2024. My particular VIN does not qualify for a recall, but other similar makes and model of cars have qualified for a recall. I feel like this is unfair and unsafe.

Delayed response to gas pedal, stalling, delayed shifting. Stalling when suppose to accelerate. No response from transmission for a few seconds when accelerating.

The car will randomly display that the start/stop function is disabled. It will also just randomly stall out for no reason. Sometimes multiple times in a row. Restarting the car may cause it to stop. Have had it looked at many time and because the start/stop error may not be happening at the time or the engine will not stall all of the shops have stated there is nothing wrong with the car. It seems to do it more when the temperature outside is above 80 degrees. This happened for many months. It will typically stall out while at stop lights, to date it has not stopped while actively moving.

My 2019 Jeep Cherokee limited has a diagnosed failure of the two speed power transfer unit (ptu), which is the exact subject of active NHTSA campaign 26v290000/Jeep recall 40d. Ed martin Jeep in anderson, indiana provided me with written diagnostics confirming the failure. However, they stated “the part is on back order for 4-6 months” and even explicitly told me “the Jeep is fine to drive, nothing should happen to it”. The official NHTSA safety reports warns this failure causes an unrecoverable loss of motive power at any speed and severe park rollaway risks. Driving this vehicle for half a year presents an extreme, life threatening safety hazard, and the manufacturer/dealer is failing to provide me with alternate safe transportation while the part is on backorder.

A few weeks ago, on several separate occasions while I was driving, the engine suddenly lost power; power was restored only after I restarted the engine. Subsequently, the yellow ptu warning light illuminated—a situation that is extremely dangerous. I contacted Jeep’s manufacturer for assistance, but they merely deflected the issue, directing me to visit an authorized dealership. When I went to the dealership, however, they in turn referred me back to the manufacturer. They are simply passing the buck between one another. The sudden loss of power in a Jeep while in motion constitutes an extreme safety hazard, yet the manufacturer is shirking its responsibility.

Manufacturer evading safety recall 40d (NHTSA 26v290) despite official dealer confirmation of identical ptu failure. What happened: I am filing a formal non-compliance complaint against stellantis/fca us llc regarding my 2019 Jeep Cherokee (VIN: [xxx]). On xxxx, my vehicle exhibited severe mechanical grinding/clicking noises from the chassis during acceleration and turning, with a permanent "service 4wd" lamp. On June 8, 2026, an authorized dealership, burlington cdjr (ro [xxx]), officially diagnosed the vehicle with fault code 14a7-97 and explicitly documented: "stuck shifter forks. Needs transfer case/ptu" on the invoice. Safety risk: the official diagnosis—stuck shifter forks requiring full ptu replacement—is the exact catastrophic mechanical failure addressed in Jeep's safety recall 40d (NHTSA 26v290) issued in may 2026. This defect causes an unexpected loss of motive power while driving and disables the 'park' lock, creating an imminent risk of high-speed highway crashes and vehicle rollaway. Manufacturer evaded duty: the dealer submitted this diagnostic report to Jeep corporate under my ref#xxx (case #xxx). However, Jeep corporate flatly denied recall coverage, claiming my specific VIN is "not showing an open recall. " my vehicle carries the identical component failure, identical trouble code, and identical safety risk as recalled units. Jeep is narrowing the VIN scope by arbitrary production dates to evade financial liability for early 2019 models, knowingly forcing a dangerous vehicle back onto public roads. I urgently request NHTSA to investigate stellantis/fca and legally compel them to expand recall 40d to include my VIN. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact stated that while driving, the vehicle experienced a loss of power. The vehicle was taken to the dealer where diagnostic code read c14a7-97. The manufacturer was notified of the failure. The approximate failure mileage was 154,000.

Power train (ptu) failed on the highway huge crash sound and then no power to wheels, transfer case visably broke due to catastrophic failure shockwave cracked housing of my rear difrential too. It is available for inspection. Safety reason is the same as recall 01c / 40d. Sudden loss of automotive power due to sudden blow up of transfer case, causing danger to everybody on the road. Not sure if there is loss of metal but im sure it was violent enough to blow some fragments of metal around. Problem cant be reproduced since its visably broken due to sudden blowing up of the ptu. No official inspection but I'll do a teardown soon. My own diagnoses as I'm good with cars is sudden ptu failure. Reasoning is that my engine still starts and my transmition works since it still audibly shifts between park and neutral. Havnt tested drive or reverse yet since everything is still connected but will do that soon and write another report as an update to this one. No warning lights at all ever and nothing that I or my wife noticed before, just a sudden bang and no power doing 55 miles an hour. Then it automatically put the handbrake on while im trying to pull to the side of the highway. Im requesting my vehicle to be added to the list of recalls under recall 01c / 40d. For sudden catastrophic ptu failure. My car was build during the period on the recall at 10/2018. For more questions I can be called or emailed.

Front transfercase blew on the highway. It just happened randomly with no warning. We were stuck with barely amy signal at 2:30am on the side of the highway in the dark. Rear tires also locked up when we were almost stopped. Were able to push it off the road more with 3 people. Thats why the puddle of oil is behind the car. I know its broken because the housing is split open. Didnt hit anything road was clear not even a pothole was hit, it has no scuff marks either. It just blew on its own. No warning lights or codes showed up. Im consistent with looking at the temps from the board computer and nothing was weird. Oil, coolant and transmition was all looking good. It is available for review or for pictures to be sent. So far only self diagnose from looking under the car (but its pretty clear). Will tow tomorrow to a car lift and take further pictures with the plastic tray off.

Vehicle began shaking and stuttering while driving. "4wd system unavailable service required" message appeared. Local mechanic stated there is an issue with the ptu. Checked the VIN and no recall has been issued for this vehicle but a recall was recently announced for Jeep Cherokees 2019-2023.

The contact owns a 2019 Jeep Cherokee. The contact stated that while her husband was driving 25 mph, the service four-wheel drive warning light illuminated and then the day after the four-wheel drive is no longer working warning message illuminated as well. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 26v290000 (power train), however the VIN is not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, a grinding/humming noise would come from the vehicle. The vehicle was taken to a certified mechanic, who diagnosed that both the front and rear power transfer units failed, causing additional damage to the bearings. The vehicle was not repaired. The mechanic informed the contact about NHTSA campaign number 26v290000 (power train), which covers the same failure. The mechanic referred them to the manufacturer. The contact spoke with the dealer, who informed them that the VIN was not included in NHTSA campaign number: 26v290000 (power train). The manufacturer was informed of the failure, and they too confirmed the VIN was not included. The failure mileage was approximately 96,000.

I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in the middle of the intersection. When the vehicle regained power it slammed forward really hard.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the ptu had malfunctioned. The vehicle was not repaired. The manufacturer and local dealer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA campaign number: 25v011000(power train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 81,000.

The vehicle was making a vibration in the center of the car. I took it to the dealership and they said it was the ptu but that it's not part of the recall.

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out the driveway at 5 mph, the vehicle lost motive power. No warning lights were illuminated. The contact indicated that the failure was related to NHTSA campaign number: 26v290000 (power train). The vehicle was towed to an independent mechanic who determined the failure was due to the rear differential. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 105,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 mph, the 4wd drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was taken to the local dealer, where it was diagnosed that the pto had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car shield declined the repairs due to carfax's previous report indicating the failure had already been addressed.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the fwd warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA campaign number: 25v011000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle experienced loss of motive power. There was no warning light illuminated. The vehicle was able to be restarted. The contact also stated that the vehicle had failed to start occasionally. Additionally, the contact stated that the vehicle had unexpectedly shifted into neutral(n) while driving. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

While driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other Jeeps but not mine.

My 2019 Jeep Cherokee latitude plus is exhibiting a persistent metallic rattling and grinding noise originating from the power transfer unit (ptu) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through dr. Auto llc, in warren, or. That it is in fact ptu unit attached to the propeller shaft. Plan to go through a dealership soon. ?this failure mirrors the symptoms described in NHTSA recall 23v-302 (fca recall 01c). Although my specific VIN is currently not included in this recall, the mechanical symptoms—specifically vibration and grinding at the ptu output—indicate a premature failure of the input shaft splines. ?this presents a significant safety risk, as the failure of these splines can lead to an abrupt loss of motive power while in motion and a loss of the "park" function, which could lead to an unintended vehicle rollaway. I am requesting that the NHTSA investigate whether the current recall scope should be expanded to include additional 2019 Jeep Cherokee units, such as mine, that were manufactured with the same defective ptu components. Im afraid to lose power to my wheels while im driving with young kids in my vehicle and I am afraid to lose parking function that could injure someone or cause property damage.

10/29/2018 - I had completed safety recall to reprogram powertrain control module. 4/2/2026 - I had ptu unit replaced due to service 4wd light came on so not sure why my 2019 Jeep Cherokee is not under this recall because I'm having to call dealer back today because light came on again yesterday 5/14/2026 after being replaced! thank you.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "service 4wd" was displayed, immediately followed by the message "4wd system unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the power transfer unit(ptu) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

I went to pepboys for a diagnostic test to see what is going on with my car. They informed me that my casing on my rear differential is cracked. I bought my car 2. 5 months ago. Also another mechanic told me that Jeep frequently has differential problems. These problems should be handled by the dealership before they sell any car to prevent the new owner having to pay for it if it they have a warranty for 30 days or 1500 miles.

My vehicle has an open ptu recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in anchorage, ak to have the ptu recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the ptu recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete ptu failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the ptu recall could damage and that I also need to pay out of pocket for the ptu. This has been extremely frustrating and given the pictures and evidence submitted for ptu failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim.

Power train- error message stating 4x4 is unavailable, message will appear anytime between when first starting the car to active on the road. While active, there sounds like there’s some sounds coming from the rear tires before message appears. This issue has been consistent since purchasing the car at 76k mileage. Airbag- at random and then noticeably when hitting some bumps, dash light stating “service airbag system”.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The “service 4wd” warning light was illuminated. The contact pressed and held down the brake pedal to stop the vehicle. In addition, the contact stated that when the vehicle stopped, the vehicle rolled forward. The contact turned off the vehicle. The contact stated that while attempting to start the vehicle, the vehicle started. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with the failure of the transfer case, rear differential, and the engine oil cooler. The contact was informed that the transfer case, rear differential and engine oil cooler needed to be replaced. The vehicle was not repaired. The contact stated that on March 4,2026, the vehicle was taken to the dealer to be repaired under NHTSA campaign number: 25v011000 (power train). The contact stated that the vehicle was not inspected, and the recall repair was not performed; however, the recall was marked as completed by the dealer. The contact was informed that the failure was not associated with the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,465.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4wd warning light illuminated. The vehicle was taken to the dealer, where the driver was informed that the ptu had failed and needed to be replaced at the owner's expense. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 26v290000 (power train); however, a second dealer informed the contact that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was unknown.

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??after further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349. 63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on Jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

The service 4wd light came on and vehicle doesn’t have 4wd capabilities right now because the ptu is bad. They also can’t get the part because so many people are having the same issue. I have a Jeep for the 4wd capabilities and had difficulty driving to work during a winter snow storm because the dealer can’t fix it because too many people need the part. Other Jeeps are under recall for the same issue.