general problems of the 2019 Jeep Cherokee - part 1

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a loud screeching sound coming from underneath the vehicle. The vehicle was driven to the local mechanic, who diagnosed that the power transfer unit was inoperable and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA campaign number: 26v290000 (power train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 165,000.

The vehicle just shut off. There are 23 alerts codes.

Power transfer unit failure failed. Warning light of "4wd service" came up. Part is not available anywhere, and is on backorder until at least September.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 mph and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact associated the failure with NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 95,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA campaign number: 25v011000 (power train); and the contact was provided an unlimited warranty on ptu. The dealer was contacted and diagnosed the vehicle with a damaged ptu pending the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the repair that was to be covered under the recall warranty. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000.

Had cruise control on set on 64 up and down hills and around curves it just started going faster & faster I had to stomp the brakes 3 times to get it to quit afterwards the power train is now not shifting right it still was at times going to shop staying at 27 to 35 rpm’s, made it to shop.

We noticed a recall will be issued for certain Jeep Cherokee regarding the failed ptu system. Our vehicle is not showing it will be included however we are having the identical issue. The 4wd service light comes on and when you excellerate, the vehicle chokes down and hesitates acting as if it will turn off. The vehicle has 73,000 miles and has never been driven in 4wd or off road.

Subject: safety complaint – Jeep Cherokee ptu failure not included in recall 40d (NHTSA 26v-290) I am submitting this complaint regarding a safety issue with my 2019 Jeep Cherokee (3. 2l v6, ~86,000 miles). My vehicle is experiencing symptoms that closely match those described in recall 40d (NHTSA 26v-290) and 01c (NHTSA 25v-011), however my VIN is not included in the recall. During low-speed turns, the vehicle behaves as if the four-wheel-drive system is locked. The drivetrain binds and the vehicle jerks, hops, or “skips” through turns. This affects control and creates safety concerns, especially in traffic and parking situations. An independent third-party mechanic has inspected the vehicle and diagnosed a failure of the power transfer unit (ptu). This aligns directly with the defect described in recall 40d. Symptoms include: drivetrain binding during turns jerking/hopping when cornering sensation of locked differential or 4wd system abnormal driveline behavior consistent with ptu failure these conditions indicate a drivetrain malfunction that could worsen and potentially lead to loss of motive power or unintended vehicle movement, both identified risks in the recall. Given the clear similarity to recall 40d, I am concerned that additional vehicles outside the current VIN range are affected. I respectfully request that NHTSA: investigate expanding the recall population determine whether the ptu defect is more widespread require remedies for affected vehicles not currently included vehicle information: 2019 Jeep Cherokee, 3. 2l v6, ~86,000 miles.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal became inoperable while depressed. Several unknown warning lights were illuminated on the instrument panel. The vehicle was shifted into park, however, the vehicle failed to turn off. The vehicle was pulled over to the side of the road. The ignition coil was disconnected, the gearbox removed, and then shifted to neutral(n) to tow the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.

My 2019 Jeep Cherokee limited suffered a complete loss of power while driving down the highway and now has a service 4wd light on as well.

4wd service light turning on and off intermittently, one incident where a grinding noise was noted, car was parked and when looked into further the noise was gone. Contined driving, but 4wd service light stayed on. Took to dealer and they informed me the ptu requires replacement due to failure, diagnostic code shared was c14a797. After further research I discovered safety recall 40d / 26v290000 for 2019 - 2023 Jeep Cherokee vehicles, both dealer and stellantis/Jeep customer service have stated the vehicle is not included in the recall.

1. First ptu recall repair (February 27 – March 3, 2026) Jeep to dealership for recall 01c ptu replacement. I reported no drivability concerns, brake noises, vibrations, or drivetrain issues. The repair order contains no documentation of any problems with the driveshaft, cv axle, brakes, or related drivetrain components. 2. Ptu failure and second ptu replacement (may 1 – may 25, 2026) after recall repair, ptu failed, multiple warning lights appeared. Returned vehicle to dealership. I again did not report any squeaking brakes, vibrations, clunking noises, or drivetrain symptoms. Second ptu replacement done. The technician documented on the repair order: “vehicle is now working as design. ” 3. New symptoms immediately following second ptu replacement (June 4 – June 13, 2026). Immediately after picking up the vehicle on may 25, 2026, I noticed several new symptoms that had not existed before the ptu replacement: • clicking noises • clunking noises when applying the brakes • vibrations throughout the vehicle while in reverse with the brake pedal applied • abnormal driveline behavior. Returned vehicle to the dealership on June 4, 2026 for evaluation. I was informed that the vehicle required: • front brake replacement • rear driveshaft replacement. Repair order : “upon inspection, the technician found excessive play in the drive shaft. Also noticed front brakes squeaking. ” no explanation was provided as to how these conditions developed immediately after the ptu replacement or why no such conditions had been documented during either prior repair. 4. Immediately took car to independent mechanic for evaluation. Report: "right front axle inner joint not completely installed into the transmission/ptu assembly • hanger cut and missing • rear driveshaft not fully seated, with splines visibly exposed • ptu replacement unit marked “lkg” • all brake components inspected and found to be operating normally". 5. The vehicle is now mechanically compromised and unsafe to drive.

Ptu going out. Service 4 wheel drive light on. Car wasn’t in an accident. Four-wheel-drive will not activate any longer. Very costly repair for a part that just went out with not even being used.

Hi, I own a 2019 Jeep Cherokee. Requesting that my vehicle VIN number be included in the active recalls associated with the 2019 Jeep Cherokee, specifically related to the power transfer unit failure. The two active recalls that apply to my vehicle are: 40d and 01c. Recently, my vehicle displayed a "svc 4wd" warning message. I took the vehicle to an authorized Jeep dealership for diagnosis and paid a diagnostic fee of approximately $200. The dealership determined that the power transfer unit (ptu) needs to be replaced and provided a repair estimate of approximately $3,200. After receiving the vehicle diagnosis from the dealership and reading the possible life-threatening ramifications listed in the active recalls, which are very similar, if not the same as what the dealer diagnosed in my vehicle, I decided not to drive it. That has been very distressing for me because I don't have another vehicle, I don't have the money to repair the vehicle, and the dealer refused to repair it under the recall because my VIN is not listed on the ordered recall. My understanding is that your office has the authority to issue recalls for vehicle with defects that threaten public safety, and my situation described above is certainly dangerous to myself and others. At the time the warning message was displayed on the dashboard, (early June), my vehicle odometer displayed 71,876 miles. Based on publicly available information, ptu-related failures and others have been identified in Jeep Cherokee vehicles, and the symptoms affecting my vehicle are similar to those associated with known ptu issues. The vehicle has been consistently maintained through the Jeep dealership service department at 120 w mckinley Ave, mishawaka, indiana, 46545, united states. Please add my VIN number to the Jeep Cherokee ptu-related active recall so that the dealer can repair my vehicle under the recall and I can drive my car again. Sincerely, a very concerned and affected Jeep Cherokee driver.

My vehicle has 81000 miles and the ptu/transmission went out. After doing some research about this issue I discovered that it is a very common problem with Jeeps from 2014 to 2024. To get it repaired is $3,000. Seems like Jeep was installing bad transmissions. They should recall these and cover the coast for repair.

My rear differential, transfer case, and ptu all went out. There were no warning signals. This is after I had the rear differential serviced in 2024. My particular VIN does not qualify for a recall, but other similar makes and model of cars have qualified for a recall. I feel like this is unfair and unsafe.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the "service 4wd" message was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed and the failure was associated with NHTSA campaign: 25v011000 (power train). The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired. The VIN was not included in the recall. The vehicle was taken to another local independent mechanic, where it was diagnosed and determined that the ptu needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was unknown.

Delayed response to gas pedal, stalling, delayed shifting. Stalling when suppose to accelerate. No response from transmission for a few seconds when accelerating.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "service 4wd" displayed. The vehicle was taken to the dealer, who determined that the power take-off unit experienced internal damage and the ptu needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 130,000.

I took my vehicle to a Jeep dealership and they inspected my car. They said the ptu is failing and had to get a new part. They said my car was unsafe to drive due to causing further issues with the transmission. There is a recall for this in other years of the Jeep Cherokee but not for mine. This has cost me $2,500. I first noticed the issue when my 4 wheel drive light came on. Then it was making a grinding noise.

The car will randomly display that the start/stop function is disabled. It will also just randomly stall out for no reason. Sometimes multiple times in a row. Restarting the car may cause it to stop. Have had it looked at many time and because the start/stop error may not be happening at the time or the engine will not stall all of the shops have stated there is nothing wrong with the car. It seems to do it more when the temperature outside is above 80 degrees. This happened for many months. It will typically stall out while at stop lights, to date it has not stopped while actively moving.

Power tranfer unit failed and needs to be replaced. Dealer confirmed. Service 4wd light came on prior to taking it in for service. Ptu failures can cause sudden loss of propulsion, drivetrain binding, hesitation, or rollaway while parked, all of which can lead to accidents and damage. This is a known and common occurrence in 2017-2023 Jeep vehicles and somehow it still takes forever for them to get replacement parts. I have not had access to my vehicle for 2 months, causing emotional and financial strain.

My 2019 Jeep Cherokee limited has a diagnosed failure of the two speed power transfer unit (ptu), which is the exact subject of active NHTSA campaign 26v290000/Jeep recall 40d. Ed martin Jeep in anderson, indiana provided me with written diagnostics confirming the failure. However, they stated “the part is on back order for 4-6 months” and even explicitly told me “the Jeep is fine to drive, nothing should happen to it”. The official NHTSA safety reports warns this failure causes an unrecoverable loss of motive power at any speed and severe park rollaway risks. Driving this vehicle for half a year presents an extreme, life threatening safety hazard, and the manufacturer/dealer is failing to provide me with alternate safe transportation while the part is on backorder.

A few weeks ago, on several separate occasions while I was driving, the engine suddenly lost power; power was restored only after I restarted the engine. Subsequently, the yellow ptu warning light illuminated—a situation that is extremely dangerous. I contacted Jeep’s manufacturer for assistance, but they merely deflected the issue, directing me to visit an authorized dealership. When I went to the dealership, however, they in turn referred me back to the manufacturer. They are simply passing the buck between one another. The sudden loss of power in a Jeep while in motion constitutes an extreme safety hazard, yet the manufacturer is shirking its responsibility.

Manufacturer evading safety recall 40d (NHTSA 26v290) despite official dealer confirmation of identical ptu failure. What happened: I am filing a formal non-compliance complaint against stellantis/fca us llc regarding my 2019 Jeep Cherokee (VIN: [xxx]). On xxxx, my vehicle exhibited severe mechanical grinding/clicking noises from the chassis during acceleration and turning, with a permanent "service 4wd" lamp. On June 8, 2026, an authorized dealership, burlington cdjr (ro [xxx]), officially diagnosed the vehicle with fault code 14a7-97 and explicitly documented: "stuck shifter forks. Needs transfer case/ptu" on the invoice. Safety risk: the official diagnosis—stuck shifter forks requiring full ptu replacement—is the exact catastrophic mechanical failure addressed in Jeep's safety recall 40d (NHTSA 26v290) issued in may 2026. This defect causes an unexpected loss of motive power while driving and disables the 'park' lock, creating an imminent risk of high-speed highway crashes and vehicle rollaway. Manufacturer evaded duty: the dealer submitted this diagnostic report to Jeep corporate under my ref#xxx (case #xxx). However, Jeep corporate flatly denied recall coverage, claiming my specific VIN is "not showing an open recall. " my vehicle carries the identical component failure, identical trouble code, and identical safety risk as recalled units. Jeep is narrowing the VIN scope by arbitrary production dates to evade financial liability for early 2019 models, knowingly forcing a dangerous vehicle back onto public roads. I urgently request NHTSA to investigate stellantis/fca and legally compel them to expand recall 40d to include my VIN. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact stated that while driving, the vehicle experienced a loss of power. The vehicle was taken to the dealer where diagnostic code read c14a7-97. The manufacturer was notified of the failure. The approximate failure mileage was 154,000.

Power train (ptu) failed on the highway huge crash sound and then no power to wheels, transfer case visably broke due to catastrophic failure shockwave cracked housing of my rear difrential too. It is available for inspection. Safety reason is the same as recall 01c / 40d. Sudden loss of automotive power due to sudden blow up of transfer case, causing danger to everybody on the road. Not sure if there is loss of metal but im sure it was violent enough to blow some fragments of metal around. Problem cant be reproduced since its visably broken due to sudden blowing up of the ptu. No official inspection but I'll do a teardown soon. My own diagnoses as I'm good with cars is sudden ptu failure. Reasoning is that my engine still starts and my transmition works since it still audibly shifts between park and neutral. Havnt tested drive or reverse yet since everything is still connected but will do that soon and write another report as an update to this one. No warning lights at all ever and nothing that I or my wife noticed before, just a sudden bang and no power doing 55 miles an hour. Then it automatically put the handbrake on while im trying to pull to the side of the highway. Im requesting my vehicle to be added to the list of recalls under recall 01c / 40d. For sudden catastrophic ptu failure. My car was build during the period on the recall at 10/2018. For more questions I can be called or emailed.

Front transfercase blew on the highway. It just happened randomly with no warning. We were stuck with barely amy signal at 2:30am on the side of the highway in the dark. Rear tires also locked up when we were almost stopped. Were able to push it off the road more with 3 people. Thats why the puddle of oil is behind the car. I know its broken because the housing is split open. Didnt hit anything road was clear not even a pothole was hit, it has no scuff marks either. It just blew on its own. No warning lights or codes showed up. Im consistent with looking at the temps from the board computer and nothing was weird. Oil, coolant and transmition was all looking good. It is available for review or for pictures to be sent. So far only self diagnose from looking under the car (but its pretty clear). Will tow tomorrow to a car lift and take further pictures with the plastic tray off.

The “service four-wheel drive” warning light started coming on. I took it in to an independent, very reputable mechanic and he did a diagnostic on it. The diagnosis that came up says “has c14a7-97 indicates issue with transfer case. Transfer case would have to be removed and inspected. ” the mechanic told me that Jeeps are being recalled because of this and that I should take it into a Jeep dealership. I took it in and although other 2019 Jeep Cherokees with the same issue are being recalled for this issue, my VIN number is not on the recall list for some reason. They told me to contact Jeep customer care which I did and they said they couldn’t help me at all so I am filing a complaint and would like an investigation into this. When this issue is googled there are a lot of people that I have had this problem and it’s a very expensive repair. What’s going on with Jeep and why aren’t they all recalled a lot of their products are having the issue. I also called to voice this complaint and an investigation was started at that time, but when I just looked on the website today it says there are zero investigations for my car/VIN, why???.

Vehicle began shaking and stuttering while driving. "4wd system unavailable service required" message appeared. Local mechanic stated there is an issue with the ptu. Checked the VIN and no recall has been issued for this vehicle but a recall was recently announced for Jeep Cherokees 2019-2023.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled unexpectedly. No warning lights were illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA campaign number: 26v290000 (power train). The vehicle was towed to a certified mechanic and was repaired; however, the failure persisted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer stated that the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,182.

The contact owns a 2019 Jeep Cherokee. The contact stated that while her husband was driving 25 mph, the service four-wheel drive warning light illuminated and then the day after the four-wheel drive is no longer working warning message illuminated as well. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 26v290000 (power train), however the VIN is not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, a grinding/humming noise would come from the vehicle. The vehicle was taken to a certified mechanic, who diagnosed that both the front and rear power transfer units failed, causing additional damage to the bearings. The vehicle was not repaired. The mechanic informed the contact about NHTSA campaign number 26v290000 (power train), which covers the same failure. The mechanic referred them to the manufacturer. The contact spoke with the dealer, who informed them that the VIN was not included in NHTSA campaign number: 26v290000 (power train). The manufacturer was informed of the failure, and they too confirmed the VIN was not included. The failure mileage was approximately 96,000.

I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in the middle of the intersection. When the vehicle regained power it slammed forward really hard.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the ptu had malfunctioned. The vehicle was not repaired. The manufacturer and local dealer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA campaign number: 25v011000(power train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 81,000.