general problems of the 2019 Jeep Cherokee - part 1

While driving home from church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control or ability to brake. Steering was near impossible as the car veered first to the guard-rail on the median, and then across 2 lanes of traffic towards the guardrail on the shoulder. A terrible accident was avoided by an alert and skillful driver who was behind me. After what I later came to find out from the dealer (having the vehicle towed) was the rear drive train gears sheered, I was able to bring the vehicle to a stop on the shoulder.

My vehicle is under an open safety recall 01c involving the ptu system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the gas and the vehicle immediately made a loud grinding/shaking noise, shuddered violently, and lost all propulsion. The car would barely move. I was extremely lucky that there was a parking lot directly next to the intersection, and with the tiny amount of movement left,I was able to coast into it. If this failure had happened anywhere else—on a highway, in the middle of an intersection, or without a place to pull off—I could have been rear-ended or caused a collision. My safety was put at immediate risk due to this recall defect. I contacted the dealership, but they stated they could not repair the vehicle because Jeep/stellantis had not released a remedy, parts, or service procedure for the recall. I was told multiple times that there was nothing they could do until Jeep provided a fix. After the breakdown, an independent shop confirmed the ptu failure, since the dealer still had no ability to repair it. All failed components and documentation are available for inspection. I lost use of my vehicle and was forced to take safety into my own hands. When I submitted reimbursement documentation to Jeep customer care, they denied it because the repair was not done at a certified dealer and did not use mopar parts—even though no certified repair or mopar parts exist for this recall. This leaves me without a safe vehicle, without a remedy, and without support. I am requesting NHTSA intervention due to the ongoing safety risk and the manufacturer’s failure to provide a timely fix and proper reimbursement for their admitted issue with the vehicle.

Driving from pittsburgh to philadelphia, then to DC, then va, power steering service show up and caused my Jeep hard to turning. Completely unexpected. I just got them 2 month ago.

Steering powering went out. Dealerships said power steering was blown.

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand Cherokee now it’s with my new 2019 Jeep laredo.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. For 8 months? "parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a ptu. If ptu failure is confirmed by software, fca us will replace the ptu for all impacted customers experiencing messaging related to the defect to replace the ptu. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a canadian dealer to confirm what we are potentially driving down our busy highways?.

I’m having power steering issues , when I start my vehicle the power steering light comes on and my steering wheel locks up.

Ptu needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

Delamination of the display can have settings that affect the way the vehicle physically brakes and steers that are configured via the uconnect system. Needs replaced.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the auto start-stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

The contact owns a 2019 Jeep Cherokee. The contact stated that after restarting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the messages for the abs, traction control, and parking brake were displayed. The cause of the failures were not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000.

Stalls and loss of control of vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 mph, the vehicle lost power steering functionality. The contact used excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately, 3 days later, while driving approximately 30 mph the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer diagnosed that the exhaust particulate filter (epf) connecter from the steering wheel to the battery had failed. The connector's wiring harness was replaced. The contact searched online and found related recalls under NHTSA campaign numbers: 18v524000 (electrical system) and 19v637000 (steering). The manufacturer was informed of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was 87,846.

Vehicle is hard to turn since it is locked in to all wheel drive . I had northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the ptu was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car. The dealership said it would cost roughly 6800. 00 to repair both the ptu and the differential, which I can not afford.

While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I have waited a year for the recall with no news, updates and being unable to drive my car.

My svc4wheel is unavailable temporarily service needed is on been on since I got Jeep recently I was thrown into a ditch and wasn't able to control the Jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall Jeep just had from 2017-2019 Jeep Cherokee. I have exact same issue. My Jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My Jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

Chatgpt you said: my Jeep 2019 is losing power and steering which lead em. To. Collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story what component or system failed or malfunctioned, and is it available for inspection upon request? how was your safety or the safety of others put at risk? has the problem been reproduced or confirmed by a dealer or independent service center? has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear chatgpt said: chatgpt complaint regarding vehicle malfunction – 2019 Jeep to whom it may concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/system failure: while driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety risk: this malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/confirmation: at this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: the vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s.

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids.

I bought a 2019 Jeep Cherokee limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee limited v6 issue.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "repair power steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA campaign number: 19v637000 (steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

I own a 2019 Jeep Cherokee. While driving approximately 50-60 mph, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

The 4wd service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective ptu units are listed as the cause.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 mph, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v637000 (steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.

The contact owns a 2019 Jeep Cherokee longitude. The contact stated that while driving at 60 mph, the vehicle lost all power steering. The steering had became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 72000.

I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in deland, florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good samaritan came to my aide and called the volusia county sherriff. I can remember my 2019 Jeep Cherokee latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in bowie, MD in 2019. Since that time I replaced all 4 tires due to numerous flat tires starting around 20k miles. I replaced the battery at less than 25k miles. I had braking issues when going downhill in the washington DC area which caused me to brake hard. I complained and the dealer said they did an inspection. I also had other auto service companies perform checks. I have most of the service records which have cost me so much. I am a disable gulf war veteran on a fixed income. I am now waiting for VIN verification by geico because the vehicle burned so hot that the engine block and everything metal (melted). Had I not gotten out so soon I would have burned to death.

My steering and braking go completely out of control when my uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 mph, the steering wheel seized. The contact was able to veer to the side of the road. The message "service power steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and ac has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.

My car just stated acting up I got several warnings, start stop not working, all the systems falling, I have checked battery and alternator but not luck it still have the same issues. Transmission not shifting. It died while I have’s driving on a really busy highway, luckily I was able to pull over.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 mph when the steering wheel suddenly jerked back and forth and then locked. The power assist failure warning light had illuminated. The contact had to use an excessive amount of strength to pull to the side of the road. The contact had found other means to travel and the vehicle was currently still on the side of the road on the highway. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that their VIN was not included in a recall. The approximate failure mileage was 90,000.

Electronic steering warning light came on. While driving the steering wheel tightens then loosens. It has not been right since the recall was on it and it was taken and repaired.

Ptu blew out on the highway at 68mph. Loss of steering. Ptu was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and acc unavailable. This is unacceptable.

The vehicle shakes and pulls riverside auto marinette wisconsin said 2600. 00 to fix the rack and pinion.

Power steering went out while driving down the interstate at 70 mph. The dealership said that the rack and pinnon had to be replaced. The Jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality.

I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.