17 problems related to software have been reported for the 2014 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2014 Jeep Grand Cherokee based on all problems reported for the 2014 Grand Cherokee.
On 12/23/2020 at 6:00am I was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when I entered. However, it was a rather tight round-about and was not able to make the turn and I went over the curb and drove straight through the middle of the round-about. . The car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until I could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When I restarted it, the check engine light was on, but went off after several hours. It's worth noting, I just received the ecodeisel software updated (I think v7). This update was performed on 12/21/20.
Our Jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/NHTSA 16v-240. The Jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. Either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
Tl- the contact's wife owns a 2014 Jeep Grand Cherokee limited. The contact stated that there was a software patch update that was required for the vehicle . The vehicle was taken to dutchess Chrysler Jeep Dodge 2285 south rd, poughkeepsie, NY 12601 (845) 462-7700 where the update was performed. Upon the update being performed, the vehicle would not accelerate over 30 mph without warning. The contact also stated that the vehicle would stall at various speeds without warning. Also, it was mentioned that the vehicle would jerk while driving at various speeds initially without warning. After some time, the check engine warning light would illuminate as the jerking continued. When the check engine light illuminated, all internal electric units such as the vehicle phone charger, the 3g WI-fi, the voice control system unit, and other electrical units failed to operate as needed. The contact took the vehicle to healey Chrysler, Dodge, Jeep, ram 557 NY-52, beacon, NY 12508 (845) 831-1148 where they replaced a sensor under warranty. The check engine light initially went away after the sensor was replaced; however, the issue reoccurred soon after the remedy was performed. The manufacturer was notified of the failure where they informed him that they are still awaiting another software update to correct the matter. The vehicle had not been repaired. The failure mileage was approximately 70,000. Jo.
Tl-the contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 25-30 mph, the vehicle stalled. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was taken to normandin Chrysler Jeep Dodge located 900 capitol expressway auto mall, san jose, CA 95136, tel: 408-266-9500 to be diagnosed. The contact was informed that the eco-mode feature equipped on the vehicle which was defaulted on caused the vehicle to not be responsive. The contact stated that if the eco-mode was turned off the vehicle operated as intended. The contact was informed of a software update to remedy the issue however, on this specific vehicle the software was incompatible. The contact was provided case number: s-1508000166 by the dealer. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000. Ah.
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 16v240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the doors locked automatically and the bluetooth would not connect without warning. The vehicle was serviced per NHTSA campaign number: 16v249000 (power train, service brakes, hydraulic). After the repair, the bluetooth still would not connect and the radio cut off. The dealer performed a software update. The manufacturer was notified of the failure. The failure mileage was approximately 9,500.
I have a recurring problem with my 2017 Jeep Grand Cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work. On occasion I receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer. " after numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however that a "Jeep service bulletin #08-028-17 with updates to software level 17. 11. 07 will occur in a phased roll-out and maybe the problem will go away. " they told me I would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday I was again using the navigation in an area that I unfamiliar with and the system again tried to route me into oncoming traffic.
Hard shifting in low heats and also on the highway trying to pass another vehicle the my Jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since I purchased the vehicle. Also have some multiple software updates and issue still persists.
The contact owns a 2014 Jeep Grand Cherokee. While parked, the vehicle began to reverse while the gear shift was in park. The contact stated that the vehicle sustained a few dents due to the failure. The vehicle was taken to a dealer where it was diagnosed that the system required an update. The vehicle was repaired per NHTSA campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 10,800.
I was driving to work today and all of a sudden I smelled a burning smell in the front of my car and all the lights lit up on my dash and my digital speedometer started going up and down in speed but I was not going any faster or slower. This is not the first time I have smelled something burning in my Jeep. I had it in for service on 5/515 and it was there until 6/8/15 for these same kind of problems. All my dealership keeps doing is flashing the software and telling me it is fixed. I no longer feel safe driving my Jeep Grand Cherokee. I have had so many electrical problems that are not getting fixed. My transmission takes so long to shift gears and sometimes gets stuck in neutral while I am driving, my tires constantly feel like they are slipping and I do not feel like I have complete control of the vehicle because of it. I have a six year old child that rides in my Jeep everyday and I do not feel safe putting them in it. I have tried to call fca and they refuse to talk to me or help me with a resolution to these problems. I just want to feel safe when I am driving and also to feel safe putting my child in my vehicle and at this point I do not feel safe in my Grand Cherokee anymore and it is a shame.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per NHTSA campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
Incident: while operating vehicle, visual display screen went black (no data). Computer attempted reboot and displayed a vehicle phone requires service message. Simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting. History: the repeated rebooting of the computer has been occurring several times a month since it was purchased in June 2013. Three dealer attempts to repair have failed to correct the rebooting. Dealer has not replaced any hardware, reportedly only reloaded software. A search of the internet regarding these issues display page after page of related problems with this vehicle.
The car alarm continues to go off on its own. I have already had a software update for multiple problems with the radio, phone pairing, etc. Have tried to set the alarm remotely by phone, by locking vehicle from inside the vehicle and also by touching button on door handle. No matter how I lock the vehicle the same thing continues to happen with the alarm going off.
•approximately twenty nine (29) days after purchasing the vehicle I began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read “vehicle phone requires service contact dealer”. •the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. For the same problem of the 911 button flashing and the message on the navigation screen reading “vehicle phone requires service contact dealer. ” on 7/21/14 said vehicle was again brought to the crowley service dept. For a multitude of issues: •again the 911 light on the rearview mirror was flashing and the navigation screen read “vehicle phone requires service contact dealer”. •the airbag light on the dashboard was illuminated: •the seatbelt indicators for both driver and passenger were lit up and would not stop “dinging” regardless of proper use or there not being a passenger in the seat •the rpms would suddenly skyrocket and the vehicle would make a “vroom” noise while the digital screen read “service shifter”: •the air conditioning system was blowing warm air. On 7/29/14 said vehicle was returned to the crowley service dept. For a completely non-functional a/c system. On 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, I attempted to answer a phone call using the bluetooth software in said Jeep. The in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call. Attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in CT), and the call is terminated.
The contact owns a 2014 Jeep Grand Cherokee overland. The contact stated that the navigational system and satellite radio system failed intermittently. Also, the contact stated that the system was releasing radiation and interfering with the instrument panel commanding system and causing it to darken. The dealer updated the software several times however, the failure was not corrected. The manufacturer inspected the vehicle and concluded that the electronic system was operating normally. The failure mileage was 6,000 and the current mileage was 10,000.
Since I bought this vehicle when one turns a corner and the paddle shifter is in advertently touched the car can drop into any gear and can slow so that one stands a risk of being rear ended as has narrowly happened to me . There is a real need to prevent this dangerous behavior to have a preventer mechanism of some sort to prevent this by reprogramming the software or by mechanical means by installing a switch of some sort that must be separately engaged to transfer control of gear to the paddle shifter.