Back Over Prevention Problems of Jeep Grand Cherokee

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the back-over prevention app independently uninstalled. In addition, the contact stated that the vehicle had not been started in eight days. In addition, the stabili-trak warning light had illuminated a month prior, which was the initial failure. The vehicle was taken to the dealer, where it was diagnosed with a failed transfer case. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken to two additional dealers for confirmation; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure might be related to the uconnect connection. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 88,727.

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The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while her mother was driving, the rearview camera displayed a distorted image while the vehicle was in reverse(r) and failed to sound as intended, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that her mother had been involved in a low-speed parking lot accident. The vehicle moved forward and hit a brick wall, where it came to a stop. It was unknown if warning lights were illuminated. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was filed. The vehicle was towed to a collision center. The body damage was repaired. However, the rearview camera was not repaired. The insurance company was contacted. Weeks later, the contact received notification of NHTSA campaign number: 24v944000 (back over prevention). On a separate occasion, the contact was driving at 5 mph while parallel parking, the rearview camera image froze, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact hit a cement flower pot, where it came to a stop. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was not filed. The vehicle was not diagnosed or repaired. The insurance company was not contacted. The manufacturer was not notified of the failure. The failure mileage was 6,115.

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The contact owns a 2024 Jeep Grand Cherokee l. The contact stated that the display screen mal-functions and the back over prevention camera froze with the actual image giving the illusion of a clear path. The vehicle was taken to the dealer and a diagnostic was performed. The dealer did a software update. However, the contact stated the back over prevention camera continued to freeze. The vehicle was taken back to the dealer and they checked the wires and performed a factory reset. The contact stated the failure persisted. The manufacturer was not made aware of the failure but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

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The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 69,000.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the radio display failed to remove the rear view camera image after shifting out of reverse. The vehicle was taken to nucar Chrysler Dodge Jeep ram of tilton (40 e main st lot c, tilton, nh 03276, (603) 729-1167) where it was diagnosed with needing the radio display to be replaced. The vehicle was repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 20v191000 (back over prevention) however, the VIN was not included. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 26,021.

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