Hatchback/liftgate Problems of Kia Motor Sedona

The contact owns a 2017 kia Sedona. The contact stated that the hatch and sliding doors failed to close. There were no warning indicators illuminated. Additionally, the hatch inadvertently closed on the contact's body. The contact sustained head injuries that required medical attention. The vehicle was taken to the local dealer (elk grove kia, 8480 laguna grove dr. , elk grove, CA 95757, (916) 753-1000), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified and provided case number: 12742944. The failure mileage was 13,679.

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While starting vehicle the sliding door window had blownout and shattered into pieces. No one was hurt, but the the only occupancy was the driver at time of incident. The consumer states that the door was shut at the time and the vehicle was not moving. The consumer feels that something should be done to insure his family's safety, and to keep them driving kia vehicles.

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Back hatch door will not open at all. Contacted dealer ,and the dealer is not willing to do anything.