general problems of the 2011 Kia Motor Sorento - part 2

The contact owns a 2011 kia Sorento. The contact stated while driving 65 mph, the vehicle made a loud noise while the contact was accelerating, and the vehicle lost motive power. The contact made it to a safe location. The contact attempted to drive the vehicle to the residence, but the vehicle lost motive power and stalled. The oil light and check engine warning light was illuminated. The check engine warning light was blinking continuously. The contact stated that the engine made a loud noise and the contact smelled smoke. The contact drove the vehicle in limp mode to the residence. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 23v877000 (engine) however, the engine was not replaced. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 197,000.

I brought my 2011 kia Sorento in to jeff wyler kia in fairfield, ohio on 2/23/24 to be checked after receiving notification of a recall campaign for the engine. According to the recall an engine compartment fire can start while driving, and the recall stated engine smoke and/or the smell of burning oil were causes for concern. The remedy was for kia to replace the engine. Since my vehicle was experiencing both, I scheduled the appointment. I mentioned the smoke seemed to be coming from the rear of the engine, and that it was burning through oil but I never had any oil spots on my driveway. (they specifically asked about this. ) I was told that after a complete inspection my vehicle did not qualify for the recall as something else was causing the problem, a leaky seal around the oil pan. Didn't sound right to me but since they are certified mechanics and I'm not I paid for the repair. After the service I noticed the issue was persisting, so I returned to kia to show them there was still a problem. They assured me this was just residual oil burning off the engine and it would stop in a few days. I then started to notice oil spots under my car where I hadn't before I brought it in for service. Soon after, the engine starting shutting down while driving creating a serious safety issue. When I couldn't get it to start back up, I had it towed back to kia at my own expense. That was on 4/13/24 and they still can't tell me what the problem is, only that it is not related to the recall or the service they have provided. They charged me $369. 64 for an unnecessary repair that did not fix the issue it was brought in for, and they want to charge me for the diagnostics they are currently allegedly performing on it. They are assuming no responsibility for the issue, even though their negligence in that first visit clearly caused additional harm to the engine, compromising the safety of me and my family. Kia customer care called me once but since will not return my calls or emails.

There is a engine recall for this vehicle u have to be safe where u park it at all time.

The engine showed signs of overheating and smoke emissions. The vehicle was taken to a authorized kia dealership where the recall components: ksds software, and one other out of the three recall components was replaced. The ksds software failed to activate and the engine overheated several days later, the vehicle was taken to a dealership where the engine recall replacement order was refused and instead was given a cost estimate of $10,000 usd to replace.

I was driving my car to work when my check engine light came on and starting flashing. I made it to work just unable to go over 30mph because it felt like it was in fail safe mode. That afternoon I spoke with kia affairs and the lady advise me to go to autozone and get it diagnosed after work. Well after work I went to go to autozone and barely made it half a mile before it felt like it was going to die. So I turned to go back to turn around to back to work in the parking lot next door. When I turned it felt like I had no control over where my car was going like I had no traction control even though I did not hit any patches of ice.

As I was backing into my driveway on Thursday 1/18/2024 @ 5:25 pm. I was on my way home from work. As I was backing into my driveway I lost power, the abs and the mil light both came on, the abs went off but the mil began to flash and I lost all power in the car. I shut it off immediately and we pushed my car the rest of the way into the driveway. I had received a kia safety recall notice that said if this happens, call kia, immediately to request a tow to the nearest authorized dealership. Was told they cannot perform this task and that I need to wait till tghe figure out the recall before they will help me. I have no vehicle to get back and forth to work now and kia is refusing to help me.

The contact owns a 2011 kia Sorento. The contact stated while driving approximately 40 mph, the vehicle was sluggish and was losing motive power. The check engine warning light was illuminated. The contact called the local dealer and was informed that parts were not available to repair the open recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the recall repair parts were not yet available. The contact stated that the failure was related to NHTSA campaign number: 23v652000 (service brakes, hydraulic). The failure mileage was approximately 68,000.

I was driving. Without any warning or any noticeable prior issues my car was smoking very bad from the hood. Once parked I opened the hood but can not tell where it is coming from. When I crank it the smoke starts again.

When I was driving my SUV engine light came and there was some noise then engine stopped working. Then didn't turn on. It was very bad.

Family and I were driving home from soccer and car violently stuttered felt like we hit a deer. This has happened three times now and has caused solenoid a in transmission to fail which I fixed . My wife smells a burning smell also randomly.

The contact owns a 2011 kia Sorento. The contact stated while driving 65 mph on the interstate, the rpm dropped to 0. The contact depressed the accelerator pedal however, the vehicle lost motive power and stalled while pulling off the roadway. No warning light was illuminated. The vehicle was restarted, and the contact drove the vehicle to the residence. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 104,000.

The contact owned a 2011 kia Sorento. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated while reversing out of the garage, there was smoke coming from underneath the hood. The check engine warning light was illuminated. The vehicle was out of the garage. The contact stated that the turned off the vehicle and opened the hood. The contact stated that there was a significant amount of black smoke coming out of the engine compartment. The contact stated that he attempted to disconnect the positive battery thermal but was unable to do so. The contact stated that he applied a fire extinguisher to the engine compartment; however the smoke persisted and the vehicle caught on fire. The contact stated that the fire then extended to the entire vehicle. The fire department extinguished the fire. The contact stated that the vehicle had burned to the ground and remained at the residence. The vehicle was totaled. A fire department report was filed. No police report was filed. There was no injury sustained. The contact related the failure to NHTSA campaign number: 23v652000 (service brakes, hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,000.

I was driving home from work on 12/22/23 when all of my dashboard lights came on and my engine died. I was in motion when this happened. I put the hazards on and put the car in park and tried to restart it. As I was doing that I was hit from behind by another vehicle. I suffered a concussion that lasted almost 2 weeks. My car being totaled not due to the damage from the accident but the diagnosis that the engine "blew". My insurance company had it towed from a body shop to a salvage yard. I have kept the maintenance completely up to date and put close to $4000 into it last year for normal use items. There was an oil leak that ruined my starter - that was repaired. I am now without a vehicle.

Was driving on highway doing 85 and all sudden no warning no lights no nothing my car started loosing power and dropped speed as I'm trying to give it gas it is loosing speed almost caused me to wreck got to side of highway and it just died and the are saying my engine needs replaced had no warning.

My kia Sorento 2011 in November 2023 started having the instrument cluster warning lights flashing, abs warning light, tire pressure light and sometimes the check engine light. There is also a very strong burning or melting smell when the car is on. I was very scared to drive my car and have had to find ways to get to work when I received the notice from kia that there was a recall sc284. About hecu fuse that many kia Sorento 2011 owners are having issues with the engines catching fire while driving or parked. And the symtoms before a fire occurs are the same as I have experienced with the instrument cluster illuminating and the strong burning smell as well. Its April 2024 and I haven't had a car since November 2023 because the recall has yet to be remedied. This is completely unacceptable I cannot drive I cant take my car to emmissions and might eventually get my car towed due to not being able to it not passing emissions and cant pass for registration. There needs to be compensation for this inconvenience and for this recall not being a priority.

Preventative complaint. I received a recall notice on November 14, 2023 regarding recall of my 2011 kia Sorento. Recall #23v652000. Manufacturer's recall #sc284xm. I have contacted my dealer, danbury CT kia to find out when they can repair the recall. They just keep stating that they don't have the parts. The recall is not done in a timely fashion and I am greatly concerned that my only car could catch fire at any time. This should be repaired immediately if such a great hazard is possible. Lives could be in jeopardy since I seldom have my grandchildren in my car. Please provide danbury connecticut kia the necessary parts to address the recall.

Engine fire, extinguished by the fire dept. Car was parked at the time. Dealer informed us that the fire recall was completed on 10-29-2021 and now we are over the 150,000 mileage warranty so no repair can be done by kia. I will submit 2 more claims for transmission and brakes for the same kia.

While driving, the front end of the car made a thud sound and vibrated, the lights on the panel came on, the engine light, battery light, key light, and the steering wheel locked up. This happened 3 times in a week. If we had been going faster it could have caused an accident because of car suddenly slowing down and loss of steering. After turning off and then back on it worked again but never know when it could happen again. Yes my car is available upon request. No codes come up when our mechanic diagnosed it, hasn't been to a kia dealership yet, can't get in until Nov. 6. Refer to article "2011 kia sorrento's problems with sudden surging and engine stalls led to 7 investigations, 6 recalls. " my mechanic referred us to this article as he thinks our car has a related problem. This problem happened without any warning.

I'm supposed to park my 2011 Sorento outside and away from structures, and not drive it until kia comes up with a part/solution to fix the engine compartment fire issue relating to NHTSA recall # 23v652000 (manufacturer recall # sc284xm). This warning was issued sept 25th, 2023. It's now been over 3 months. Am I supposed to walk everywhere, use a ride share service, or take public transportation??? if kia won't fix it, they should give me another vehicle to drive. . . . Or purchase the vehicle back from me for what I paid for it in 2022, less 1 year's depreciation.

Exhaust system flex pipe was repaired and the next day the exhaust muffler/ resonator failed at the seam, causing hot gases to escape into the undercarriage and melt the lower bumper cover assembly on the right passenger side. See photos attached.

The abs, downhill assist, and engine light stay on constantly, even though the clock spring has been replaced and multiple car repair shops are unable to diagnose a “problem. ” when driving, the vehicle seems like the engine is getting extremely hot and starts to sputter and even cuts off at times. There are currently recalls on 2011 Sorentos for fire risk while parked and fire risk while driving. However, my VIN is not included in the recall for fire risk while driving, but I believe it should be based on the inability to diagnose a problem with my engine. Vehicle is well maintained. Thank you.

The contact owns a 2011 kia Sorento. The contact stated while driving 40 mph, the engine made an abnormal knocking sound. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was taken to an unknown dealer, where it was diagnosed that the rod bearing had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 152,250.

On 4 l’âne highway travelling the 70 miles per hour speed limit. My car felt like it ran over something in the road - there was a big jolt and my car shook. It was the engine / transmission slipping. There was no warning. Very scary and dangerous especially at 70 miles per hour. Immediately the check engine light illuminated. This engine / transmission problem is all over the internet for the 2011 kia Sorento. Kia has not taken responsibility for the issue with this year’s model. Yes - it has been duplicated e we hen I was driving around town - same jolt. The service center has stated that the engine / transmission is probably failing. Not fair for a consumer who takes good care of their car and my car is in very good condition.

While driving on the freeway, the car began to lose power. As I struggled to maneuver to the right lane to pull over, something under the hood caught on fire and black smoke came billowing out. We were able to get out of the car before a young man traveling in he opposite direction saw us and turned around to help. With his help we were able to get my grand kids out and into his car. Thank god that he was not criminally minded. I then called aaa who towed the car back to our home. This happened in July 2023. In October, I received a safety recall notice warning of a possible fire happening. I contacted the local kia dealership and was told that there was nothing they could except wait and that it could take up to a year or receive the part to remedy the problem. I then contacted kia headquarters and was told the same thing. It is now January 2024, and still no remedy and no operable vehicle.

My car is stuck in limp mode and saying " glow relay stuck on". When I googled it there's a recall for this issue for 2012-2014 kia Sorento, but not 2011. I just wanted to make sure it was noted incase mine was able to be added to the list.

The contact owns a 2011 kia Sorento. The contact stated while driving approximately 65 mph, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated no warning light was illuminated. The contact coasted off the roadway, stopped the vehicle, and shifted to park(p). The contact turned off the vehicle and waited for five minutes before restarting the vehicle and continued driving. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The contact researched online and related the failure to manufacturer communication: sc106 (engine control module). The failure mileage was approximately 107,000.

Having transmission problems. I just bought this car and have had allot of problems with it right now I’m having as I’m accelerating the gear gets stuck and rpm’s rav up and suddenly the gear goes into place and the car just goes fast suddenly this is a really dangerous situation I can’t accelerate right the fluid is good but just wanted to let you guys know of this problem.

My vehicle engine chatters uses oil with out leaking and going up hills the transmission stays in 1st gear.

I just got this car and it haseven been 30days I read the NHTSA action number: dp21003 and it is exactly same problem. It started with spark plugs weak and changed them out then awd check engine light oil and the battery light came on. And the car wouldn’t move as fast and had a code of p0336 which was the cranckshaft sensor got that changed and I’m still having issues with accelerating and rpm’s going up without pressing the gas pedal hard and suddenly speeding.

This vehicle has a antifreeze in oil tank and the gasket is going. The dealer said this was fine when they sold it to us and it is not fine. I would like this fixed and I paid over 10 thousand for this car. They said they changed the oil and the 2 weeks after I got I had an oil change and it was mixed with antifreeze in the oil pan.

When vehicle slows down to a stop, the engine fails. No check engine light is illuminating. Have taken it to a kia dealer who does not know what is wrong with it. The car is still available for inspection. The vehicle has done it several times. The kia dealer said it was unsafe to drive and so they have kept it. Kia is unwilling to look further because the mileage is 4,000 over warranty. There are several recalls for this problem yet, kia states that they are not for my VIN number therefore I don't qualify. The recalls are for my year, make and model of my vehicle.

12-29-2023, the kia Sorento started smoking on the way home. When I got home I opened the hood and saw fire. I put the fire out with a fire extinguisher. On 1-9-2024, I made an appointment with archer kia and had the car towed there for a diagnosis. After a month with no response, the service manager at kia advised me to contact kia corporation. I spoke to a representative and was assigned a case number. The representative stated that I should have gotten a software update but could not produce any information that I received a recall notice for the software update. All recall notices that I received were addressed and oil changes were regularly done at a major retail store. I was told that an investigation would be done and that I would be contacted. I didn’t receive a response for two months. I called kia corporation and was told that they sent information to an address that belonged to my mother which was calling her number instead of calling me. It was never determined why the information was sent to my mother. The car had been registered to my address for over 10 years. Once we established the correct information, I was asked to send service records. I was sent a letter before the representative received the service records stating that the cause of the fire was normal wear and tear. I went to the archer kia dealership to talk about the next step. The service manager stated that kia didn’t send him anything so I waited. This was may 2023. January 2024, I contacted archia kia for information. They had received a decline notice to replace the motor. I called kia corporation again. I discovered that the original representative no longer worked there. The new representative wanted to call the dealership on a three way call. The service manager was not available and the representative told me he would call me back. In February 2024, I received a recall notice concerning the software issue and a notice stating that the car could catch on fire. In March 2024, I rec.

The engine will not turn over. It was leaking oil. We refilled the oil. Then it stopped running. We had to tow it to our home. All maintenance and regular scheduled repairs were kept up to date.

The contact owns a 2011 kia Sorento. The contact received notification NHTSA campaign number: 23v877000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 30 mph, the vehicle went into limp mode and failed to properly accelerate. The contact stated that the vehicle was restarted and drove as intended. The limp mode message was displayed. The vehicle was taken to the dealer where it was diagnosed that the fuse box needed to be replaced; and the dealer stated that the contact had to pay out of pocket for the repair. The manufacturer was not made aware of the issue. The failure mileage was 180,000. The VIN was not available.

The contact's significant other owns a 2011 kia Sorento. The contact stated while driving at various speeds, the engine emitted abnormal rattling and knocking sounds. There was no warning light illuminated. Additionally, the contact stated that the failure would occur upon starting the vehicle. The vehicle was taken an independent mechanic who diagnosed that the timing belt had failed and advised the contact to not drive the vehicle. The vehicle was taken back to the contact's residence. The vehicle was then towed to another independent mechanic where it was diagnosed that the rod bearings had failed and had released metal shavings in the engine oil, which caused the engine failure. The vehicle was not repaired. The contact associated the failure with kia independent recall campaign number: sc147. The manufacturer was notified of the failure and informed the contact that they could not assist as his significant other had failed to complete a knock sensor software update; however, no notice was received in regards to the software update. The failure mileage was approximately 100,000.