Sun Roof Problems of Kia Motor Sorento

Kia Motor Sorento owners have reported 31 problems related to sun roof (under the visibility category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Kia Motor Sorento based on all problems reported for the Sorento.

1 Sun Roof problem of the 2018 Kia Motor Sorento

Failure Date: 07/17/2020

Tl the contact owns a 2018 kia sorrento. The contact stated that while driving at 60 mph, the sun roof exploded without impact. The contact pulled over and inspected the vehicle. The contact stated that the sun roof exploded upwards and outwards. There was no glass fragments inside of the vehicle. The vehicle was taken to durango kia (1195 carbon jct, durango, CO 81301, 833-963-0462) where the contact was informed that the replacement part would be ordered and that the regional manager would be informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000.

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2 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 12/19/2019

Tl the contact owns a 2013 kia Sorento. While driving at an unknown speed, the contact heard an abnormally loud popping sound and noticed that the sun roof had exploded. The contact stated that the sun roof was not impacted by a foreign object or debris. There were no injuries. The vehicle was taken to safelite auto glass where the fractured sun roof was removed and plastic was taped to the roof of the vehicle. Sands kia (13474 n autoshow Ave, surprise, az 85388, (623) 474-3344) was contacted by phone and informed of the failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 97,000.

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3 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 12/12/2019

The contact owns a 2014 kia Sorento. While driving 35 mph, the panoramic sun roof exploded without warning or an impact occuring. The contact stated that glass entered his eyes. He flushed his eyes with water. There were no injuries. The contact called weseloh kia carlsbad (5331 paseo del norte, carlsbad, CA 92008, 760-710-0801) who stated that glass was not covered under the warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was 86,000.

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4 Sun Roof problem of the 2015 Kia Motor Sorento

Failure Date: 08/30/2019

Tl the contact owns a 2015 kia Sorento. While driving approximately 55-60 mph, the sun roof shattered without warning. The contact took the vehicle to a state barracks to be inspected and was informed by the state trooper that there were no signs of road debris contact prior to the sun roof shattering. The vehicle was then taken to kia of dartmouth (located at 143 faunce corner rd, dartmouth, MA 02747, (508) 999-2542) to be inspected, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 41,000.

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5 Sun Roof problem of the 2017 Kia Motor Sorento

Failure Date: 01/10/2019

Tl the contact owns a 2017 kia Sorento. While driving approximately 60 mph, an explosion was heard. The vehicle was pulled over to the side of the road and the contact noticed that the sun roof exploded. The glass cover was shattered, but did not completely collapse. There were no injuries. The vehicle was taken to bert ogden mission Mazda (956-271-6076, located at 2309 e expressway 83, mission, TX 78572) where it was diagnosed that a rock may have struck the sun roof. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.

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6 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 03/20/2018

Tl the contact owns a 2013 kia Sorento. While driving 67 mph with the sun roof closed, the sun roof fractured. Glass and debris fell into the vehicle. The contact was not injured. Ricart kia (4255 s hamilton rd #210, groveport, OH 43125, (614) 836-6503) was notified. The manufacturer was not contacted. The approximate failure mileage was 92,000.

7 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 03/13/2018

Tl the contact owns a 2014 kia Sorento. While driving 70 mph, the sun roof exploded without warning or impact. When the glass was shattered, the driver sustained minor cuts to the right hand that did not require medical attention. The contact stated that the failure recurred on another occasion without warning or impact. The contact's insurance company advised her to take the vehicle to a glass company to be repaired. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 32,000.

8 Sun Roof problem of the 2016 Kia Motor Sorento

Failure Date: 12/29/2017

The contact owns a 2016 kia Sorento. While driving approximately 55 mph, the sun roof suddenly exploded with a loud booming noise. The glass shattered inside the vehicle. The contact indicated that the explosion occurred in an outward direction. There were no injuries. The vehicle was taken to the local dealer (smith kia, 1804 iowa street, bellingham, wa). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 30,000.

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9 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 10/12/2017

The contact owns a 2014 kia Sorento. While driving 65 mph, the panoramic sun roof exploded. The contact heard a loud banging noise prior to the explosion. The vehicle was taken to lev kia of framingham in framingham, massachusetts where it was assumed that a rock may have struck the glass and caused the explosion. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000.

10 Sun Roof problem of the 2012 Kia Motor Sorento

Failure Date: 09/06/2017

The contact owns a 2012 kia Sorento. While the contact's wife was driving 55 mph, the sun roof inadvertently exploded. There were no warning indicators illuminated. The dealer was contacted (evansville kia at (812) 473-0215, 4000 e division st, evansville, in 47715). The manufacturer was notified of the failure and had the vehicle towed to the same dealer, but the failure could not be replicated. The failure mileage was 95,000. The VIN was unavailable.

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11 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 04/03/2016

The contact owns a 2011 kia Sorento. While driving 80 mph and without warning, the contact heard a loud noise and thought the tire blew out. Upon further investigation, the contact noticed that the sun roof had exploded. The vehicle was taken to a dealer where it was diagnosed that the sun roof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 99,000.

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12 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 01/15/2016

The contact owns a 2013 kia Sorento. While driving 70 mph, the panoramic sun roof fractured and exploded outward. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.

13 Sun Roof problem of the 2016 Kia Motor Sorento

Failure Date: 10/21/2015

[xxx] 2016 kia Sorento (VIN # [xxx]) sunroof exploded while on interstate 55 northbound in jackson, ms on 10-21-15 at approx. 8:30pm cst with no traffic or obstructions or overheads. Our mileage at the time was less than 200 miles. [xxx] was driving and I was the front passenger. The roof was closed as was the cloth shield (which probably save our life). The explosion was violent like an m-80 going off. We collected some of the glass shards (which shattered into little sharp pieces which would have probably killed us) and chunks of glass on top of the shield. At the time, we were about 900 miles from home and found a tool store, purchased duct tape and taped the remaining moon roof (see pictures) to get us on the road home. Luckily, there was no rain on our remaining journey. . Read more...

14 Sun Roof problem of the 2012 Kia Motor Sorento

Failure Date: 08/18/2014

While driving our sunroof exploded. There was no object that hit it. It just spontaneously shattered. The sunroof was closed at the time but the sunroof sliding shade was open. . . Updated 08-26-14 updated 8/29/2014.

15 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 08/11/2014

2013 kia Sorento. Consumer writes in regards to sunroof shattered into a million little pieces.

16 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 06/14/2014

While driving on the highway going approximately 70 mph the front portion of our 2014 kia Sorento sunroof just exploded, it sounded like a shotgun went of in the car, luckily we had the interior sun shade closed which kept the glass from coming inside. . . Updated 07/01/14 the consumer no longer owns the vehicle. Updated 07/03/14.

17 Sun Roof problem of the 2012 Kia Motor Sorento

Failure Date: 05/25/2014

Tl * the contact owns a 2012 kia Sorento. While driving 35 mph, the sun roof shattered. The vehicle was towed to the dealer, but the cause of failure was undetermined. The vehicle was repaired and the manufacturer was notified. The failure mileage was 20,127.

18 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 04/21/2014

The contact owns a 2013 kia Sorento. The contact stated that while he drove at 65 mph, the sunroof exploded. The contact suffered cuts to his hands. The front passenger suffered cuts on the back and hands. The passenger in the rear suffered cuts to the hands. The vehicle was taken to the dealer where the failure was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 26,700.

19 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 04/15/2014

Tl-the contact owns a 2011 kia Sorento. The contact state that the sunroof exploded while he drove at 35 mph the fractured glass fell into the vehicle and the sunroof front bar fell on the contact's head. The contact suffered a cut to his shoulder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure and current mileage was 30,000. Updated 04-29-14.

20 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 03/15/2014

While driving on the highway with no other cars near, the glass sunroof above the drivers head exploded leaving a bowling ball sized hole in the middle of the glass top. Nothing hit the top, it exploded outward with force. . . . Updated 04-30-14.

21 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 01/31/2014

Driving at @ 70 mph on smooth interstate highway with very light traffic. Heard a very loud bang and then the crackling of glass. Reached back to feel the panoramic sunroof and it moved. Pulled off at next exit to see that the entire roof had shattered with severe cracking around the sides and back but no visible sign of damage from a foreign object. Weather was clear and 34f with climate control set at 72f. At the time of the incident there were no vehicles within . 25 miles in front of me and no overpasses at the location. . . Updated 04-29-14.

22 Sun Roof problem of the 2012 Kia Motor Sorento

Failure Date: 01/25/2014

The moonroof (stationary sunroof that does not open) over the 2nd row seat exploded spontaneously. There was no impact from a rock or any other debris. There was a loud explosion sound like a gunshot sound and glass shot out the top and fell down into the car. It fractured into thousands of pieces. . . Updated 04-29-14.

23 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 12/15/2013

Rear sun roof exploded. Traveling along I-4 about 55 mph when there was a large gun shot sound so we looked around for another vehicle that might have made the noise but there was no car within 50-60 yards behind or in front. Then we heard something rumbling on roof which was glass. Luckily the roof was intact but the very sides of the glass roof were breaking up in a long slender line. Now after a few miles getting home the center is starting to break up. The car had been parked in the garage for 7 weeks while I was in the uk and only took it out of garage. I have been in the uk motor trade 50 years and never seen glass give way like this. It appears as if somebody tried to push the two sides of the car inwards causing the roof to explode. There is no other damage at all and no debris hit my roof. Updated 1/7/cn updated 01/09/lj updated 01/09/14.

24 Sun Roof problem of the 2012 Kia Motor Sorento

Failure Date: 12/13/2013

This past Friday at about 2 pm I was driving my 2012 kia Sorento down highway 50 when suddenly and for no apparent reason my sunroof violently exploded. I pulled over immediately because I wasn't sure at that moment what had actually happened. When I climbed up to look I found that the front portion of my panoramic sunroof was completely shattered. I looked through the glass but found no rock or any other kind of object that may have caused this to happen. Fortunately the sunroof shade was closed otherwise I would have been covered in glass. I called the kia service dept. Where I had bought the vehicle and spoke with the service mgr. I explained to him what had happened and he told me a rock must have flown up and hit it. Now I find that highly unlikely. It was a beautiful day, 57 degrees and visibility was great. I was on an open stretch of road doing about 50 miles per hour. There wasn't any buildings on either side of road and only a few cars scattered in front and behind me. I?m pretty focused when I drive so I think if something would have flown up in front of me that could have come down and smashed my sunroof in I?m almost certain I would have seen it. I personally believe this has to be some kind of manufacturer defect. I then asked him if this was covered under my basic 5 year/ 60,000 mile warranty and he said it was not. So now I?m stuck paying a $500 deductible for my insurance to cover the damage. Your agency really needs to look into this because this isn't fair to consumers like myself who have to pay out of pocket for something that to me at least seems to be a manufacturer defect. The consumer decided to withdraw his complaint. Updated 01/14/13.

25 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 11/21/2013

We were westbound on us 60 in tempe az. When the sunroof imploded scattering glass on vehicles behind us. Lucky for us the inside shade was closed preventing the glass from coming inside. The outside temp. Was 73 the a/c was set at 70 speed was 65 mph. I contacted the kia dealer who said they were unaware of any problems that kia was having with the sunroofs.

26 Sun Roof problem of the 2014 Kia Motor Sorento

Failure Date: 11/10/2013

Sunroof shattered while driving on I-35 north. We have kids on board while that happened. It sounded like a gun fire when it happens. We can provide you the photos.

27 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 11/04/2013

Clear day, four lane highway (97-washington state) minimal traffic, the sunroof suddenly exploded without any external cause. Flying glass, no injuries, but frayed nerves. Sunroof not on the failed component list. Actually a potentially very dangerous situation.

28 Sun Roof problem of the 2013 Kia Motor Sorento

Failure Date: 03/09/2013

My husband and I were driving down the freeway when we heard a loud bang and felt the glass from the sunroof of our 2013 kia Sorento sx fall on us and into the vehicle. It was a sunny day and about 50 degrees outside at the time. While the sun shade had been pulled back slightly to let in some sunshine, the sun roof itself was closed.

29 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 10/01/2011

2011 kia Sorento. Consumer writes in regards to safety recall concerning vehicle sunroof the consumer stated he received a recall notice in November 2010. The consumer stated he had not had any problems with either a water leak or noise since he purchased the vehicle in March 2010 and up until the repair shop replaced the sunroof. On June 7, 2011, the consumer took the vehicle for a scheduled one hour replacement of the glass panel in the sunroof. It did not fit properly, with a significant gap around the gasket such that one could insert a dollar bill or piece of paper inside, without bending it, and pronounced wind starting occurring at around 25 mph. The consumer returned to the repair facility twice in the same day for further adjustment, but to no avail. The repair facility informed the consumer they would have to order another gasket. When the consumer returned for his scheduled appointment, he was informed there would be a $300 charge to replace the seal, and only the part was covered under recall.

30 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 07/01/2011

The contact owns a 2011 kia Sorento. The contact stated while driving 40 mph the rear sunroof exploded. The vehicle was taken to the dealer who will repair the vehicle but not per the warranty. The manufacturer was contacted and a claim was filed. The failure mileage was 12,000. Updated 08/31/11 updated 09/09/jb.

31 Sun Roof problem of the 2011 Kia Motor Sorento

Failure Date: 11/17/2010

My 2011 kia Sorento's rear sunroof shattered. I went to open the main sunroof it shuttered then I heard a pop. The entire rear section shattered I was less than a mile from a local kia dealership (pinehurst kia) I left the car with the service dept I was contacted later that from the dealership I was told that glass was not covered and that they felt that nothing was wrong with there product. I contacted kia directly and was told glass was covered then I was called back from kia stating that the repair would not be warranty $1280. 00 was the cost for repairs> I was advised by the service director that the proper repair would include glass replacement and I should replace the frame housing. I found other cases of this same problem with the rear sunroof glass shattering at least nobody's been hurt yet. Is kia waiting for someone to be injured before addressing this problem?.


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