Wiper Problems of Kia Motor Sorento - part 1

The vehicle was driven home from work, parked outside in a secluded spot. When I went to leave like an hour later, there was a huge crack in the windshield on the driver side. The crack seemingly appeared out of nowhere, and there is no chip, indicating that it was hit by something that would’ve caused the crack.

See all problems of the 2024 Kia Motor Sorento 🔎.

Even though the dealership reports that safety recall 23v610 / sc280 for the mounting clip replacement was completed on 2/16/24, my rearview camera has just fell out of its housing, hanging by its wires, with the mounting clips laying broken in my driveway. My rearview camera is currently unusable; its taped up so that it is not just swinging by the wires. When I contacted my dealership, they are pretty sure they can get this work covered under the warranty, but they are not sure. And my VIN# is currently not pulling up any "active recalls". Either the clips they used to replace the previous clips were also bad, or the dealership didnt actually complete the work as reported.

See all problems of the 2023 Kia Motor Sorento 🔎.

The panoramic sun roof opens but will not close. It takes 6-12 attempts to get it to close, it will move to where its an inch away from closing then reopen. Kia has recalls for this make and year but says my car is not affected. Attempting to get it to close is very distracting and frustrating taking focus away from driving.

See all problems of the 2021 Kia Motor Sorento 🔎.

My wife was driving down the highway (xxx) after dropping our daughter off at school. The closest car was approximately 10 cars ahead of her and there were no vehicles behind her. The outside temperature was about 48 degrees, the a/c was set to about 70 degrees. She was driving about 70mph. My wife described the sound to be what she thought was a shotgun blast above her head followed by wind noise like if the sunroof had opened. She looked in the rear-view mirror and observed glass flying behind the car, and what sounded like glass continuously falling on to the cloth for the retractable headliner. When she arrived home I took pictures of the sun roof and noticed that the glass appeared to be pushed upwards (away from the car) as if the glass had been over-pressurized and "popped". By the looks of the glass it appeared as though something massive had been thrown from the inside of the car through the sun roof (although not possible as my wife is small and the retractable headliner was closed). My two youngest kids were in the car with my wife and if the headliner would have been retracted they 100%, without a doubt in my mind, would have been injured by the blow back of the glass "exploding". For context I am an aviation electricians mate in the navy and it looked the exact same as when we have had windows on our aircraft fail and they have blown outwards. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2022 Kia Motor Sorento 🔎.

Driver side headlight keeps going out. Bulb doesn’t blow and fuses are fine…. Take the bulb out and put back in and after a couple minutes light starts working again for a couple days before it goes back out. If you go to the passenger side and pull that one out the bulb is smoking.

See all problems of the 2016 Kia Motor Sorento 🔎.

The rear camera on my 2016 kia Sorento no longer works. Over the past year, the camera images have been getting blurry and smaller. Now, there is no indication or warning of cars or people behind my vehicle, which is a safety concern. I found online that there is a recall on the rear camera for this model, but the dealership claims they haven't been informed. I'm worried about the safety risks this presents.

I have been without transportation for 3 months now and I’m about to lose my job.

See all problems of the 2019 Kia Motor Sorento 🔎.

Infotainment center continues to have issues/restarting as if the car was just started. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

On the morning of July 14, 2024 I noticed a crack on the driver side on the window. The crack appeared on the bottom of the window and travel upwards where it ended. This morning July 15, 2024, the crack spread across towards the passenger side of the vehicle. Nothing hit the window for it to develop a crack as my car was parked in the driveway and there were no markings on the window. I do put on the window sun visor to keep the excessive heat out of the car.

Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.

The problem started after a quick stop at a convenient store on the way to work. After starting the engine the vehicle would not shift from park. I was able to bypass this after a quick internet search by removing a small cover near the stick shut and a small straw to bypass the shift control. I've had the car twice at the mechanics without a diagnosis as to a possible cause and was able to have the mechanic permanently disabled the shift lock but was warned the vehicle could be shifted to drive or neutral at any time and moved with a key. About a month later I found myself without headlights and shortly after this without wiper controls. Another visit to my mechanic would this time show the problems, shift lock, headlights and wipers were all from a faulty pcm. My mechanic has shipped my pcm out twice for repair but both time only caused the replacement part to blow. It's not suggested they use the dealer to further repair the problem. I've been 3 weeks without my vehicle and it's another week before the earliest availability from my local dealer. I'm only hoping now it's not a long backorder to gets the parts necessary to fix my vehicle. I have also read this has been a common problem and costly repair with other 2016 kia Sorento owners.

Without warning or indication, my windshield wipers stopped working in a heavy night rainstorm causing me to not be able to see anything. The dealership told me to bring my car in the next morning, while it was still raining, and they said they don’t know what caused it but stated that I need a replacement windshield wiper motor. They ‘escalated’ the issue due to the safety concern involved with lack of functional windshield wipers. As of today, 3/29, kia continues to tell me there is no eta of the windshield wiper motor. The wipers are stuck in reverse and only work occasionally… but in reverse. Most times they do not work. I have been in constant communication with the dealership and kia customer care and no one is able to help or offer a loaner car, but everyone I speak to confirms that this is in fact a safety issue and continues to tell me the case is being escalated. How high does it need to be escalated before a part is received and the issue is fixed? I do not feel safe driving in this condition as it has been raining a lot and no one seems to care about my safety. I don’t want to get into an accident due to limited or completely obstructed visibility. It is now spring and spring in NY means alot of rain, and since 3/6 it has rained more days than not. Today, kia customer care sent me an email saying that the part was ordered on 3/19, but it should have been ordered on 3/7 which was the date I went to the dealership where they confirmed my windshield wiper motor needs to be replaced. I am getting the run around from kia and associated dealerships and want to feel safe. Please help.

Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.

Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself.

The rear camera picture has become foggy and I can't see what is behind me. There is a NHTSA campaign id 23v639000 for this problem. It covers the 2019 kia Sorento (which is my vehicle) but kia says my particular VIN number is not included in the recall. Kia needs to expand this recall to include additional VIN numbers including mine.

The low beam headlights are very dim at night time. The inside reflective coating of the projector headlights has deteriorated over time.

See all problems of the 2014 Kia Motor Sorento 🔎.

This morning, I had the software upgrade patch applied to my 2020 kia Sorento that was supposed to fix the potential theft issue. After that service appointment, I started a 2 hour road trip. We stopped for gas and when we went into the store, I noticed that my car was not sounding the horn when I hit the key fob twice like normal. I went back to the car and saw that the car was in fact not locked. I was able to lock the car manually, but had I not paid attention, someone could have snuck into my unlocked car. Later in the roadtrip, I needed to clean my windshield using wiperfluid and wipers. I sprayed the wiper fluid, but to my surprise the windshield wipers did not activate. I tried all the settings on the stick to activate the wipers, but they did not activate. I was driving 70mph on a highway and could not see. This was a huge safety problem. Luckily this was momentary as the speed cleared the wiper fluid. But had it been raining, I would not have been able to see which is unsafe for me, my passengers and those around me. Third, I noticed that my headlights were not working as expected. The auto setting did not seem to be activating as normal. After playing with it, it appears that the auto and off settings on the lights seem to be switched. This is unsafe because drivers rely on that auto setting to turn the lights on when it is necessary. They may think the lights are on when they are not and are not able to be seen by other drivers. By the time I realized these things, the service department at the dealership was already closed. I have tried to leave them a voicemail, but their phone is not set up to accept that. I have sent an email and will be calling them as soon as they reopen on Monday. There are no warning messages to tell the drive about these issues.

See all problems of the 2020 Kia Motor Sorento 🔎.

While driving a vehicle on the highway, the sunroof exploded violently. The large, moving piece of the panoramic sunroof appears to have broken outwards. Large pieces of glass and smaller pieces landed in the front and middle of the cabin, including on the driver. Small chunks of glass landed on and cut the driver of the vehicle. A loud sound occurred. This was very startling, the glass was very dangerous, and we were lucky that no one was in the middle seats where the glass primarily fell. This occurred in a temperate (high 60s or low 70s f) climate and with no prior damage to the glass. No sign of an impact from anything on the glass. The sunroof cover was pulled back while the glass was in the closed position. The vehicle is at the dealer and we are reaching out to the manufacturer.

Backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and time functions no longer available as an option of the infotaiment center. Dashes replace time kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Failed 4/1/2023 as well. I was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

I purchased my kia sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the kia dealership and kia customer service and they have not responded to my request for assistance.

2nd rear section (non-movable portion) of panoramic glass shattered while driving. No road debris is possible due to roof rack being on car which would prevent road debris or falling material. It simply shattered like temperature differential shatter.

See all problems of the 2017 Kia Motor Sorento 🔎.

This safety issue involves the windshield wipers. It is available for inspection upon request but must be inspected when it is snowing or freezing rain. When there is inclement weather such as temperatures dropping to create ice or wet and slushy snow, the wipers can not function correctly and you can then not see out your windshield and must drive with them stuck across the face of your windshield. The channel that holds the wipers fills with ice easily. Since the wipers on the 2022 kia Sorento must retract under the hood during normal operation, they are not able to if ice or slush has accumulated in that channel. Therefore instead, they go up and down only about 5 inches. Even if you turn them off to try to clear and break up the ice in the channel, you can not do so as they are still moving. The only way to stop them from making this 5 inch movement is to shut the vehicle off. Warming up the Sorento does not prevent this from happening. Our safety was put at risk because every time this happens, we are unable to see out the windshield clearly at all. We must pull off the road and manually wipe the windshield off which is dangerous and could cause an accident. Someone could run into us outside trying to clear the windshield, rear end our vehicle putting their lives at risk as well. The dealer today could not replicate this action, the formation of this ice, as it was above freezing. We were advised to record the action (or lack thereof) with our phone video next time it happened. The manufacturer did not see this happen. There were no warning lights. We are hesitant to drive our new awd vehicle in the snow as we could be put in a dangerous situation. This is the whole reason we bought an awd vehicle! so we could get safely around town in the winter. We are also afraid of the wiper motor burning out or having a shortened life span.

We purchased a 2022 kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the kia to the kia dealership in princeton, wv and they opened a ticket on the vehicle and a few days later we were called and told kia recommended us to use bar keepers friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to safelite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called battleground kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to battleground kia in greensboro, nc where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue.

I have replaced my driver's side wiper blade three times and continue to get streaks in my feild of vision causing blind spots on my windsheild.

There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.

We have a new 2022 kia Sorento. The windshield without any impacts at all cracked overnight in our garage. From lower driver corner up across to passenger side right in line of sight of driver. Kia refuses to answer there phones to remedy this problem. There are several complaints and a possibly class action suit.

Low beam headlights are so dim, si don't allow my wife to drive at night. Had dealer look at them and change bulbs with a small improvement, but after a while they have gotten so dim that even I don't like driving at night.

See all problems of the 2015 Kia Motor Sorento 🔎.

The vehicle is leaking water inside the car cabin. The front passenger and driver side are soaked with water. If the air conditioner comes on, it sounds like I’m boiling water. It also fogs the windows from the inside.

While driving our brand new car from dealership, a small stone must have hit. It made a 2-3 inch crack and by the time we were home it was already 12 inch crack. It had happened to me in my Audi and the only thing I could see is a small point in the windshield which I was able to fix. Googling around it seems like I am not the only one who is facing this issue and there was in fact some recall too in the past with kia cars.

We were driving and did not even hear anything hit the windshield which tells me how small the pebble or whatever it may have been was in size. Saw a small crack and within minutes it spread to about 6-7 inches long. A day later it’s spread halfway across my windshield. I have owned different cars and having this one brand new off the lot for barely 5 months - this should not have happened. This shows how weak and poorly made these windshields are by kia. Shame on them for making a poor product and then not having responsibility to fix it.

During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.

Airbag lights remain on regardless of what’s in the passenger seat. Engine smells like burning metal when driven longer than 15minutes. Ticking noises when the steering wheel is turned. Acceleration issues vehicle lags when initially starting after being off for hours. Mechanics have looked at them kia dealership wont assist.