Dashboard Crack Problems of Lexus RX

Tl- the contact owns a 2008 Lexus Rx350. The contact stated that the entire dash board was cracking from the driver side to the passenger side. The vehicle was taken to Lexus of wichita 1555 n greenwich rd, wichita, KS 67206 (316) 779-2606 where the contact was informed that it was cosmetics so they would not repair it free of charge. The vehicle was not repaired. The manufacture was made aware of the failure. The failure mileage was 80,000. Dr.

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I have had to continuous issues with my vehicle since I became the owner of it. #1 the headlamp gets very foggy. Every 2-3 months I take it to the car wash, they pop it out and clean it. I get this done because the lamp looks very dim while I am driving it at night and it makes it difficult to see the road. This is a safety issue. The second issue is that the dashboard is heavily cracked to the point where my son is able to pick off pieces and tries to put it in his mouth. I am afraid of what toxic chemicals the cracked dashboard is exposing me and my child to. I called Lexus to get these repaired under the warranty enhancement program and they told me that both of these are now 1 year past the warranty. I have been the owner of this car since 2017 and I never got notice of either of these warranty enhancements. Before that my dad owned it and he also never received notice. I have filed a case # with Lexus 1911082441. They now tell me there is nothing they can do and I will have to pay out of pocket for issues that have been existing for the last 4-5 years!.

My dash board cracked and this is a manufacter's issue. There are thousands w/ the same issue & Lexus does not want to be responsible. It cracks every where & melts because of the heat. Our cars are worth nothing w/ this issue. There are cracks where the air bag resides & this is a safety issue. Please help us!!!.

Our 2004 rdx, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and is beginning to extend toward the middle. When I went to the local Lexus service department several years ago, they told me "leather always does that". Stupid ass. I have since learned that many others have this issue. I thought Lexus quality was better, but it's the service that is appalling! we were offered a 25% courtesy assistance.

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