Interior Panels Dashboard Problems of Lexus RX

The contact owns a 2005 Lexus Rx 330. The contact stated that there were horizontal and vertical cracks on the dashboard near the passenger’s side air bag housing. There was no warning light illuminated. The contact was concerned about the safety of the driver’s and passenger’s side air bags. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

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See attached document for complaint.

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The contact owns a 2007 Lexus Rx350. The contact stated that over time she has been noticed that her dashboard in her vehicle had been cracking and crumbling apart. The contact stated that there are no warning lights illuminated at the time, nor was she having issues with her vehicle, however she felt as though the failure was a major safety concern considering the fact that the air bag is installed in the dashboard. The contact stated that she was concerned that the air bag may deploy when it should not, or not deploy at all in the even of a crash. The contact stated that she contacted the dealer who advised her they they are no longer repairing that type of failure. The failure mileage was 113,000.

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Complete dash board is cracked spanning from drivers side to passengers side including cracks on the airbags on both sides.

The contact owns a 2009 Lexus Rx 350. The contact stated that the vehicle's dashboard had begun to crack which caused the dashboard to become sticky; overtime, a glare began to emit from the dashboard which would obstruct the contact's vision while driving. The contact also stated that moisture had entered both front headlights, which resulted in condensation accumulating inside the headlights. In addition, a puddle of oil was discovered leaking from the vehicle while parked in a parking garage. Due to the failure, the vehicle was towed to an independent mechanic where they had replaced the engine oil cooler pipe. The manufacturer was notified of the failure and the contact was informed that each of these failures had been covered under warranty; however, both warranties had expired. The vehicle had yet to be repaired. The engine cooler hose had been repaired. The failure mileage was approximately 125,000.

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