Mazda CX-5 owners have reported 110 problems related to body (under the structure category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Mazda CX-5 based on all problems reported for the CX-5.
I have the $595 extra red soul crystal metallic paint. There a re many chips forming, mostly on the hood. These are not from rocks, or any other debris. They started forming a couple months after I bought it in June 2018. Looking at the chips in the red paint, it appears that the red paint is very, very thin. Almost like it was one coat. My Mazda dealership did not offer any help other than giving me the red touch-up paint pen, which actually is terrible and the red paint in the touch-up pen does not even match. Faulty paint/painting job? and, it should be covered under warranty, as it was an extra $595 option!.
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all problems of the 2018 Mazda CX-5
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While driving on the highway, at approximately 65 mph, my sunroof completely shattered without being hit or touched by anything. It was completely spontaneous with no apparent cause, which makes me feel like the glass was faulty. The shade to the sunroof was open, so glass fell all over the inside of the car, on the front seats, canter console, and the second row - as well as all over me while driving. When it shattered it made a loud popping noise, completely scaring me while driving. Luckily there weren't any cars close to me to cause any damage to. I did cut my finger open while cleaning glass off of me. I was able to pull off the highway into a parking lot to assess the damage and take photos. Again, I didn't see or hear anything hit my car and there was no car driving in front of me at the time. There was just a loud pop noise when the entire pane shattered.
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all problems of the 2017 Mazda CX-5
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Sunroof glass explosion sunroof spontaneously exploded while driving 65 mph on an empty highway. Internal sunroof cover shielded any debris. Outside conditions: cloudy day, around 85 degrees and humid. Rain in forecast. Other details: speed limit was 70 mph. Glass shattered and a portion blew up and out of the vehicle. No other vehicles were present. Extremely loud boom followed by sound of air flowing into vehicle (like an open window). When opening the cover to see what it was, pieces of glass fell into the vehicle. Currently undergoing getting repairs under insurance.
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all problems of the 2014 Mazda CX-5
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"takata recall" ? in March 2018, I was traveling westbound in a Mazda Cx-5 on an expressway in long island, new york. It was approximately 9;45 pm and the expressway was fairly empty, roads were completely clear, no rain, no snow. Out of nowhere, a speeding driver slammed into the back of my Mazda at a very high rate of speed. (she admitted to following me too closely and not being able to stop in time, so my car was hit pretty hard. On police report, she was cited for unsafe speed among other things. I was also informed the a police officer that she did not have a driver's license). My car was then thrust into the divider (where the left side approximate corner of the front of the car hit the median) in the middle of the expressway and spun quite a few times. None of the airbags ever deployed. I hit my head at least two times and I starting having neck and back pains among other injuries. Though the car had extensive extensive damages (13k was the last time I heard and the car is still not working fully properly) my insurance progressive forced me to take the car back while the other insurance company doesn't understand why the car was not totaled. I was given back the car a little over two whole months after the accident and I was told the airbags will not deploy if god forbid something else happens (the airbag light is blinking all the time), the horn does not work, and nothing on the steering wheel controls work anymore. I was told I have to bring this to Mazda's dealership directly for diagnostics. I have been told by many people that they believe my airbags malfunctioned including maximum auto body in bohemia who fixed the car and I agree considering the hard hits the car took and my injuries. I am not sure what my rights are in this situation but I feel this car is not safe. I now have to wait until June 4th to get it to the Mazda dealership.
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all problems of the 2016 Mazda CX-5
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I was pulling into a parking space at natural grocers. When the car was going 2-3 mph into the space getting ready I thought to stop, the engine revved up like a jet engine. The car then jumped a concrete side walk, hit the brick building, and broke a gas line. The car then came to rest back in the parking spot. The air bag deployed, my first reaction was "what the hell just happened". A man walking out of a store heard the hiss of the gas line and then called 911. He came to the car and told me to move away because the gas line could blow up. He noticed that my glasses were backwards on the back of my neck and asked if I was hurt. Shortly a firetruck arrived, two police cars, and a store manager. The firemen shut off the gas line. The policeman interviewed me and observed the setting. After some time the policeman said "this was not your fault" and "I am not issuing a citation". Something clearly went wrong with the car. He encouraged me to take pictures of both the sidewalk and the car for my records. I had the car towed to the dealership from whom I had leased the car.
Unintended acceleration. I entered office parking building as usual. Parking spot was on the right. Slowly approaching I started to turn right with foot on brakes. Suddenly car accelerated by itself and hit a concrete wall before I even realized what's happened. Steering wheel airbag deployed, I got secured by the safety belt. Front of my car is damaged. I'm terrified of driving the car due to this unintended acceleration issue.
The passenger side mirror folded in by itself while I was driving my Mazda 2016 Cx-5 on a local city street at about 15 mph. The plastic outside housing of the mirror popped out and fell onto the road. I retrieved the trim pieces of the housing but one piece of trim was cracked. I reinserted the trim and taped up the cracked piece. Mazda says it does not sell the replacement piece of trim and wants to replace the whole mirror for a cost of $500.
In motion, parking at my hoa underground garage. Back window exploded.
The contact owns a 2016 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644400 (structure). The contact scheduled a recall repair appointment with depaula Mazda (518-375-2148). Upon arriving for the scheduled appointment, the contact was informed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Driving down the highway and heard a loud boom sound. Next thing I know, pieces of the sunroof start flying off the car. Nothing was around the car and nothing hit the car. The only damage was to the sunroof glass and the glass was bubbled out, not in like you would expect if something hit it.
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all problems of the 2015 Mazda CX-5
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The vehicle has a poor quality of paint which chips quite easily upon the slightest impact by road debris. I purchased this SUV brand new in soul red color, newly launched for 2017, and soon discovered that the paint was chipping away in various spots exposing the clear coat. This started happening immediately after buying the car and continues to this day at 20,000 miles. Every time we would go on a highway trip (not off-roading), the paint would chip in new spots (hood, fenders etc. ) upon the slightest impact with small, everyday highway debris. The dealer dismissed it and stated that this is “normal”, as if I was new to driving and maintaining cars. I have always kept the car clean, washed, and waxed so I was terribly disappointed when this started happening. It has reduced the resale value of the car without a doubt, and will certainly initiate body corrosion in places where the paint has chipped. I have been forced to use paint touch-up in different spots just to maintain the cosmetic look and stop corrosion.
Sep 06,2016 manufacturer recall number9916h NHTSA recall number16v-644 recall statusrecall incomplete, remedy not yet available VIN: jm3ke4cy1e0334734 complain: I bought this car in 27-Feb-2017. Dealer hide that there was a open safety recall associated with this vehicle. I recently came to know about this. When I tried to contact dealer (northtown auto) they said contact Mazda directly. When I talked to Mazda they said they are not manufacturing these parts anymore, so they don't know how long it will take to fix this. It could be 1 year or more than that. It's been 7month recall reported and they don't have any plan to fix it yet. During our conversation I figure out they are not serious about this issue because according to them it's not a direct thread to life. I surprised they don't even care for this recall. I would like to request you to take a look into this issue. I have little children in family who ride my car. I don't want to compromise their safety.
The contact owns a 2013 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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all problems of the 2013 Mazda CX-5
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The contact owns a 2014 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Windshield got the l-shaped crack at the top. No stone chip, the crack appeared while the car was stationary, we watched it happened from the bench in a park across.
The contact owns a 2013 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tustin Mazda (located at 28 auto center dr, tustin, CA 92782) where it was confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Parked my car. Open up drivers door , radio and dash lights came on. Standing on driveway now push button to turn off radio and dash. Everything came back on. Did it three times and on the third time vehicle started to roll backwards. Had to curly on the floor bard and door wide open. Vehicle gaining speed, engine off, look at gear shift saying it's in park still. I had to jump out of vehicle because I thought I was going to die. Neighbor came to help me out and called 911 who sent an ambulance and police. Paramedics attended to my needs and rushed me to the hospital. Police ask the neighbors if someone was inside the vehicle and they said no. Police report shows vehicle still in park. Vehicle hit a tree and high center on a pge electrical box. Now vehicle is at a dealership who told my father under the table they were able to duplicate concerns but will not note it on the repair order. They looked at sensors and know codes appeared. Once my father mention he worked at a dealership they mention that I must have had the vehicle in reverse. If I stand outside of the vehicle and for a good minute to two minutes and it showed in park the whole time, there is something electrical going wrong with the vehicle. If you google radio is staying on when vehicle is shut off regarding these make and model there are several cases of this happening. People say they have to slam the vehicle into park to get the radio to work. Some people had a brake sensor replace which finally fixed the concern.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl- the contact owns a 2016 Mazda Cx-5. The contact received notification of NHTSA campaign numbers: 16v064000 (fuel) and 16v644000 (locks/linkages) however, the parts for the recall repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced any failures. The manufacturer was made aware of the issue. VIN tool confirms remedy not yet available and parts distribution disconnect. Gl.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Galtin Mazda of north hill, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. The contact received a notification of NHTSA campaign number: 16v644000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced any failures. The VIN tool conforms part not available.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. The contact received a recall notification for NHTSA campaign number: 16v644000 (structure: body) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Mazda Cx-5. The contact received a recall notification for NHTSA campaign number: 16v644000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer national city Mazda in chula vesta, California was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Takata recall I got the recall information about replacing the lift gate stay dampers in oct. , 2016. More than 8 months past, the dealer in denver on arapahoe road still tells me the part for replacing is not available currently. May I know what is a reasonable amount of time to complete this kind of recalls usually?.
The contact owns a 2014 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2013 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was contacted and stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2014 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer kept stating the contact would have to wait for the second notice, did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Problem Category | Number of Problems |
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Body problems | |
Paint problems | |
Structure problems | |
Hatchback/liftgate Support Device problems | |
Dashboard Crack problems | |
Hatchback/liftgate problems |