Rearview Mirror Problems of Mazda CX-5

The contact owns a 2014 Mazda cx5. The contact stated that the driver's side-view mirror would vibrate excessively when driving at various speeds. Additionally, the overhead compartment would also vibrate and exhibit an abnormal shuttering noise. The vehicle was taken to the dealer for diagnosis. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 400.

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When driving noticed a stress crack forming below the vehicle review mirror and rake assist cluster on the windshield. This crack increased in size literally before my eyes. After exiting the vehicle I found that the crack started in the top of the rear view mirror cluster traveling all the way down past the sensor.

When driving over 40mph, the side view mirrors shake uncontrollably making me extremely dizzy and feeling disoriented. I can't use them at all and makes driving at that speed unsafe. I brought it to Mazda to be fixed twice already. The first time, they acknowledged an issue but I had to come back because they needed to send the dealership the parts. When the parts were in, they tried the fix and then I was told it didn't resolve the issue. The fix was to the hood to stop the hood and mirrors from shaking. Apparently, Mazda are aware of the issue and coming out with a new fix in the next month or so. This is a brand new car. All mileage so far has been me going back and forth to the dealership for this issue. I have not been able to enjoy the car at all and deem it unsafe for myself and my baby. I wrote to Mazda customer service and received a disgusting response who began every sentence with "unfortunately"! "[xxx]"offered $100 in service coupons for the inconvenience without explaining what the issue is and how they attempt to fix it. I am extremely disappointed in Mazda for many reasons. . . Number one being advertising the car for safety features when clearly it isn't. They need to look at this very seriously and come up with a fix tried and tested for the safety of all passengers. If I had to go through a purchasing exercise again, I surely will not be buying Mazda products. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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