Visibility Problems of Mazda CX-5

The contact owns a 2021 Mazda Cx-5. The contact stated that while the vehicle was parked, the rear back glass fractured without impact. The contact stated that the vehicle had just been parked for several minutes prior to the failure when the contact returned from a doctor's appointment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred four times since June 2023. In addition, the contact stated that the rear seat was covered with shattered glass. The contact was instructed by the insurance company to contact the NHTSA hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

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Ntsb: 2016 Mazda Cx-5. Consumer stated the chrome trim on the ventilation outlet causes a reflection in extreme weather which blocks the view in the driver side mirror.

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