Headlights problems of the 2004 Mercury Grand Marquis - part 1

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to customer satisfaction program: 14n01. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown. The VIN was not available.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights would independently become inoperable, without warning. The contact stated that there was no warning light illuminated. The vehicle was not taken to the local dealer. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15v861000 (exterior lighting) however, the VIN was not included. The manufacturer was informed of failure and confirmed that the VIN was not included. The failure mileage was approximately 150,000.

The lights keep coming off when I drive.

Sometimes the headlights flick on and off while driving. Then when the car is turned off, there is a clicking noise in the driver side dashboard that continues until it drains the battery. Also, sometimes the door locks cycle open or closed whether the car is driving or off. This has happened multiple times and caused me to replace the battery, and still I have to jump the car from time to time. This has happened several times over the past few years, but only now have I found this site to report it to.

After receiving recall reminder from Ford about safety recall for headlights inoperative I made appointment with dealer providing VIN# to dealer to get lcm ordered to replace it and it was more than $500, and VIN specific. Arrived at appointment and service manager noted Ford would not reimburse them to replace lcm, could do a rewire car per their computer instructions and something about diagnostic fees, and I needed to contact Ford customer support to get a number authorizing the dealer to replace the lcm as noted as remedy in NHTSA 15v861000. Called customer support and heard automated message thru automated call system related to their #15s39 that they would notify when parts are available, this didn't seem contacted customer support online noting issue and they did not provide # needed for that dealer and suggested going to another dealer.

Headlights go out when driving. I can pull back to do the passing lights and then come on while I am holding it. I can kick the lighting control module above the gas pedal and sometimes it will come on while I am driving. Other times I have to pullover put the car in park and kick till it comes back on. This will happen several times.

Headlights stop working at night and will not come back on . Only headlights . All other lights work fine.

The headlights went out on my car while driving home in a snow storm. When I took my vechile to pepboys to find out whats wrong. They said it was the lighting control module that can only be repaired at Ford dealership. They also stated it was a recall on this. When I took it to Ford they said their was no recall on the module. I am unable to drive my vechile, I cant get to work. Which I am in jeopardy of losing my job. If this is on recall why wont Ford fix my car. It put me and my children in harms way of almost crashing trying to make it home.

2004 Grand Marquis. Consumer writes seeking reimbursements for vehicle repairs related to a safety recall. Consumer sent additional correspondence. The consumer stated the manufacturer claimed the reimbursement had been processed, but the consumer did not received the payment.

Tl the contact owns a 2004 Mercury Grand Marquis. The contact stated that there was a recall for the lighting control module concerning NHTSA campaign number: 15v861000 (exterior lighting). The dealer (autonation Ford jacksonville, 10720 philips hwy, jacksonville, FL 32256, (904) 242-6499) was contacted, but was unable to determine when the part would be supplied from the manufacturer. The contact stated that the low beam headlights failed to function, which caused the contact to apply the high beams each time the failure occurred. The manufacturer was notified of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2004 Mercury Grand Marquis. While driving 15 mph, the low beam headlights went out. The contact stopped and drove home using the high beam headlights. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,500.

The contact owns a 2004 Mercury Grand Marquis. While driving 60 mph, the headlights failed without warning. As a result, the contact struck the rear passenger side bumper on a guardrail. The contact sustained injuries to the neck and shoulders, which required medical attention. The contact visited her doctor. A police report was not filed. Neither a dealer nor an independent mechanic were contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 15v860000 (exterior lighting). The approximate failure mileage was 62,000.

The contact owns a 2004 Mercury Grand Marquis. While driving, the headlights became inoperable without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15v861000(exterior lighting). The failure mileage was 150,000.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that NHTSA campaign number: 15v861000 (exterior lighting) exceeded a reasonable amount of time for repair. The contact was unsure when the recall notification letter was received, but it was over a year ago. The contact stated that the headlights failed to operate. The dealer and manufacturer were not contacted or made aware of the failure. The failure mileage was approximately 99,800. VIN tool confirms parts not available.

My car is covered by a recall for lighting control module controlling the headlights. This recall was issued December 21, 2015. I just spoke to the service manager at my local Ford dealership and I was informed that Ford motor company has not made repair parts available as of this time. Since this recall covers a component that when it fails can render the headlights inoperable I am curious as to why Ford motor company is being allowed to not make a remedy for this recall available?.

A recall was issued regarding headlights not functioning for this car last year. I own 2 Mercury Grand Marquis, both have headlights that go out intermittently and the local dealer maintains that the parts still aren't available to complete the recall service. So the end result is I have 2 cars I can only drive during daylight with no precipitation or fog in the forecast. The service manager says that we could pay privately to have it fixed and then maybe get reimbursed by Ford. I believe Ford should be doing more to complete this recall service.

Safety recall received January 2016. Defective lighting module. My headlights go out while driving at night. Ford motor company informs my Ford dealer there are no parts available. The same has happened to my son's 2005 crown victoria who also received safty recall in January 2016 and his Ford dealer was told same thing.

The contact owns a 2004 Mercury Grand Marquis. While driving 40 mph, the headlights became inoperable without warning. The contact mentioned that the failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2004 Mercury Grand Marquis. While driving various speeds, the exterior headlights worked intermittently. The vehicle was taken to a dealer on several occasions, but diagnostic testing was not performed due to NHTSA campaign number: 15v861000 (exterior lighting). The contact was notified of the recall, but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

My headlights fail intermittently, don't know when it going to happen. It causes a safety hazard for me and any driver around me on the road. I am afraid to drive the vehicle in the evening. Ford sent me notice of recall twice in two years but, no parts available till they call. Do I have to crash before they get the parts or they waiting for my car to die before it is fixed. A big gamble on fords part. Guy57575@gmail. Com.

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15v861000 (exterior lighting); however, the part to do the repair was unavailable. Additionally, the contact stated that the headlights would intermittently become dim without warning. The vehicle was not repaired. The failure mileage was 177,000.

On 7-17-13 the lighting control module broke on my car. I repaired my car with the purchased cardone part #73-71002 for $343. 14 from autozone. I later received a letter from Ford regarding the csp 14n01. I submitted my receipt to the dealer on 4-28-14 and received reimbursement. On 8-29-14 the part broke again on my car. Autozone/cardone warranty expired 7-17-14. I repaired my car with the purchased cardone part #73-71002 for $343. 14 again, this time from oreilys. I called Ford for a reimbursement. They told me it was a one time reimbursement and to contact cardone or NHTSA. In Jan 2016, I received a letter from Ford regarding srn 15s39/NHTSA recall 15v-861. At that time we were not experience loss of lights. Now on 3-24-16, I was pulled over at night by the police for no lights, the part broke again. Oreilys/cardone warranty expired 8-29-15. Oreilys did not reimburse me. I contacted cardone they told me to contact oreilys. So now I am contacting NHTSA. . This cardone part, part #73-71002 is defective obviously. As of today, the part is still being sold at both autozone and oreilys. We do not have any headlights. We are not going to buy the same $343. 14 defective part a third time. Please recall the cardone part 73-71002. How do I fix my car? there are no working parts to buy? both receipts are attached.

Malfunctioning headlights on vehicle. Unexpectedly without warning the headlights failed making for a dangerous, scary drive home. Manually had to hold down the highbeam lever towards me to drive the hour and half home on the highway.

The bright headlights will work only when I hold the lever on the column is held back while driving.

Tl-the contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at 25 mph the headlights failed. The contact stated that the failure recurred several times. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 174,000. Ah.

The contact owns a 2004 Mercury Grand Marquis. While driving approximately 40 mph, the headlights became inoperable at night. The contact stated that the failure recurred daily. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was not available.

I was driving in a small town on small street with no street lighting. I was about 15 miles per hour and started to brake for a stop sign. Headlights flashed and went out. I turned my headlights off and then turned them back on and they were good. After making a left turn from the stop sign about 100 feet my lights went out. It took a while to find in the dark a place to pull over. I tried turning my engine off completely, and when I started it back up, no lights. I played around with my light levers and finally found that if I depressed and held the flash lever my lights would work. I had one heck of a time trying to make to left turns and hold down lever to get home.

Headlights go off without warning while driving or stationary. They may or may not come back on. Has happened many times and now everyday. The lights work for three - five minutes then go off. The mechanic shop says it is a faulty light control module.

Main headlights started going out. Problem first noted after driving through heavy rain on 7/9/15. Headlights will come on, but go off without warning after varying periods of time. Will flash on high-beam but not stay on. All other exterior and interior lights work normally.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at 50 mph, the headlights failed without warning. The contact was able to maneuver to the side of the road and waited until the headlights re-illuminated. The failure recurred multiple times. The contact was taken to the dealer where it was diagnosed that the headlight control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,500.

I recently(2 months) returned my 2003 Grand Marquis due to the headlights going out intermittently. My mechanic explained that there was a recall for the failures of the lcm. The dealership replaced the device in January. Last night while I was driving in the dark, the lights went out again. This will again need to be replaced. Are they using faulty parts for the recall? this is very dangerous and I am lucky to be alive to even type this today.

While driving down the road the headlights just go out and don't come back on.

The contact owns a 2004 Mercury Grand Marquis. Without warning, the low beam headlights failed to work while operating the vehicle. The contact had to use the high beams and the daytime running lamps each time the failure occurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

Driving at night, headlights turn off suddenly, will come back on if lights are turned off and turned back on - happened 4 times in a 7 mile drive. Dealer replaced module - lights still turning off - no help from dealer or Ford motor.

2004 Mercury Grand Marquis. Consumer writes in regards to vehicle headlights turn off randomly and consumer unable to turn them back on. The consumer stated the part needed, was on a 3 month back order.