Steering Noise Problems of Mercury Grand Marquis

Tl the contact owns a 2009 Mercury Grand Marquis. While driving various speeds, the contact heard an abnormal noise coming from the steering wheel. The contact also stated that the vehicle had to be placed in neutral to be started. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired and the failure recurred. Sunny king Ford (1507 s quintard Ave, anniston, al 36201, (256) 831-5300) was contacted to schedule a second diagnostic test, but the contact was having difficulty getting the vehicle to the dealer. The contact referenced NHTSA campaign number: 13v385000 (steering). The manufacturer was made aware of the failure and provided case number: cas-22278603. The failure mileage was approximately 175,000.

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2004 Grand Marquis, power steering went out about 2 years ago, around 2016-2017, got it repaired at my expense. Was fine until about 4-5 months ago, started clicking/knocking noise when I turned steering wheel. This happens when stationary and when car is moving at any speed with turns. Also steering wheel does not return to center after turning unless I move it. It is also tight turning at times, feels like it is almost locking up sometimes. Afraid it will lock up and cause an accident. Not sure what the problem is but since 2005 and later models have been recalled for this issue think 2004 Grand Marquis need recall for this issue also. There are numerous reports of this issue and several accidents have happened because of this problem. This happens either stationary or at any speed on any surface. Mileage is just over 100,000 actual miles on my car.

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Power steering lost. Vehicle very hard to steer around corners. Added power steering fluid to min/max line. Thought problem was solved but steering very tight and hard to steer within 5 miles. Steering odd, not normal. Groaning noise accompanied steering issue. Was driving on street, medium traffic.

The contact owns a 2008 Mercury Grand Marquis. The contact stated there was an abnormal noise coming from the steering wheel. In addition, the vehicle had a routine inspection by the dealer and corrosion was found. The dealer stated that the vehicle was not safe to drive and a mechanic was to further inspect and diagnose the failure. The manufacturer was notified of the failure. The contact was waiting on a response from the manufacturer concerning the repair solution from the dealer. The VIN was not included in NHTSA campaign numbers: 14v704000 (steering) and 13v385000 (steering). The VIN and failure mileage were not available.

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The contact owns a 2001 Mercury Grand Marquis. The contact stated that there was an extremely loud abnormal noise coming from the steering wheel. The contact stated that the noise was heard upon turning the steering wheel, which was loose. The vehicle was taken to an independent mechanic for inspection and diagnostic testing. The vehicle was to be taken to a dealer for further diagnostic testing. The VIN was not included in NHTSA campaign number: 15e082000 (steering). The manufacturer was notified of the failure. The failure mileage was not available.

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Severe steering problem. Noise in steering column, clunking sound. When turning left or right wheel locks up and does not return to center unless pulled hard. Called NHTSA on12/19/14. Was given complaint #10667316. I was told I would receive paperwork in mail, sign & return. Never received paperwork. Also called Ford on same day 12/19/14. Spoke to donna. She gave me case# 5719627 never heard from Ford either. Very dangerous. One mechanic told me it was rack & pinion. Paid $700. To have it replaced. Same problem.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that after turning the steering wheel, it failed to return to the center. Additionally, there was an abnormal noise coming from the steering column when making a turn. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 85,000.