Steering Failed problems of the 2008 Mercury Mariner

Tl- the contact owns a 2008 Mercury Mariner. The contact stated while driving 35 mph the steering wheel started to shake which caused the steering wheel to fail to move with ease. The contact stated no warning light was illuminated. The contact was able to drive vehicle to destination but was difficult to steer. The vehicle was taken to a independent mechanic were it was mention that the vehicle had a recall of a power steering. The vehicle was taken to local dealer matthews Ford located at 1101 w sw expy dr, broken arrow, ok 74012 were the contact was informed that zero recalls on vehicle. The vehicle had not been repaired as of yet. Upon investigation the contact associated the failure with NHTSA campaign 14v284000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall on multiple occasions. The manufacturer had not been informed of failure. The failure mileage was approximately  217,000.

Tl the contact owns a 2008 Mercury Mariner. While driving 55 mph, the steering made a popping sound. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle failed. The contact stated that the vehicle was not included in the manufacturer safety campaign related to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified and did not assist since the vehicle was not included in the safety campaign. The failure mileage was 131,000.

The contact owns a 2008 Mercury Mariner. While driving approximately 25 mph and making a left turn, the steering wheel seized and became difficult to maneuver. The contact coasted the vehicle to the side of the road, waited a couple of minutes, and resumed driving. The vehicle was taken to the dealer where it was diagnosed that the epa steering gear box failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 118,200.

Safety recall 14s05 -as a result of the recall Ford upgraded the software in my car in Dec. 2015, but three months later the steering failed. (the car was parked on a quiet san francisco street when I tried to start it and realized that the steering wouldn't work. ) I first towed the car to my local mechanic, who looked at it for a week and then told me that it was related to this safety recall; he advised me to take the car back to Ford. When I re-towed the car to Ford dealership, they refused to honor their written commitment to repair the problem and instead tried to argue that because I got a software update, their responsibility was over. When I asked if the symptoms in my car matched those the recall was meant to fix, the dealership admitted the symptoms matched. They say they can't do anything b/c a "code" didn't trip. I also noticed that the recall says that software upgrades "may" fix the problem and should at least notify the driver by beeping. My car never beeped, but more importantly a software update that "may" fix the problem is not sufficient for safety! the steering issue should be fixed/replaced by Ford! Ford is negligently putting customer lives in danger. Moreover, Ford shouldn't be able to push the cost of a malfunctioning, core product feature onto customers. When I purchased the car, at the top of the market price for it, I was not told "in 50,000 miles you will have to pay several thousand dollars for a completely new steering column because this one will fail and people in your car may die. " please investigate as many consumers are complaining about how Ford is trying to push responsibility for recall 14s05 onto individual car owners.

The contact owns a 2008 Mercury Mariner. The contact stated that the torque sensor on the steering failed while driving approximately 75 mph on the highway. The vehicle was pulled over and towed to the contact's residence. The contact took the vehicle to a local dealer who stated that there was no recall. Prior to the failure, the vehicle was repaired according to a power steering recall in 2014. The NHTSA campaign number was not provided. The manufacturer was made aware of the failure and stated that the recall repair was already performed. The contact was referred to the local dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 164,642.

The contact owns a 2008 Mercury Mariner. The vehicle was repaired according to NHTSA campaign number: 14v284000 (steering); however, the repair did not correct the failure. The contact stated that the steering wheel failed and, while attempting to turn, the steering wheel became hard to turn. The vehicle was towed to the dealer who performed a diagnostic test, which located a failure code at the steering wheel column. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 55,000.

I was driving down freeway when steering failed applied brakes to slowdown and steering would hardly work. Was able to get it to Ford garage steering column had to be replaced as a sensor failed and a clock spring broke.

As driving I went to turn right when the steering failed, it was like an old car with manual steering. Between abruptly forcing the brake pedal to the floor and trying to force the wheel to the right, I managed to go across the street and into a farmers field ( good thing I bought it with awd). When I restarted the vehicle the steering worked fine. After reading similar scenarios on the internet. I then later contacted Ford care and the wonderful personnel tried to tell me that it is not a concern of Ford since it not an issue for Ford at this time. Failure of steering seems to be major safety concern to anyone who drives a vehicle in my opinion. The worst part of this issue is I deal directly with an automotive supplier of steering column assemblies to Ford and other manufacturers in indiana. By knowing what is under plastic and Ford telling me I need to replace it, I ask what quality is in the rest of the vehicle.

The contact owns a 2008 Mercury Mariner. The contact stated that the steering wheel failed and it made a loud noise and was hard to turn. The vehicle was not taken to the dealer to have the diagnostic test performed. The vehicle was not repaired. The failure and current mileage was 87,500.