Steering Column problems of the 2009 Mercury Mariner

Power steering assist is unreliable. It would stop working intermittently a few days ago and now it doesnt work except for the first start of the day and I've had it looked at shop here in town it threw a code that a local Ford dealership told me was the steering column needed replacing. I was also informed that this vehicle had a previous recall for the same issue and that my Mariner didn't have the recalled parts replaced but the pcm was reprogrammed. I was told that the replacement would not be covered under the previous recall issued by Ford motor CO.

On city streets the power steering would become disabled. This would cause the steering wheel to lockup and become incredibly difficult to make turns. The power steering would flicker on and off, and after 2 or 3 cycles a battery icon on the dashboard would light up. Seemed to occur more frequently when the headlights were on. Took vehicle to a Ford dealer and they replaced the entire steering column even though there is a recall out already that is eerily similar. They did not provide information as to why this instance did not qualify for the recall even though this was specifically asked for.

Backing out of driveway (in motion, straight, under 5mph)steering assist fault warning displayed on dash. Loss of power steering. Noticed there was a recall on the more exspensive models why not ours? sensor in steering column went out. Only a dealer can fix it due to computer needs reprogramming. Dealer told us it had allready been fixed? it had not, & we didn't understand that. If our car wasn't covered under recall why would they say they had fixed it? after their inspection we were told it was a throttle sensor $1500. 00 repair. Which is different from recall part, but same effect. Cost mostly labor, we are told.

So my day starts early with college my Mercury Mariner started and power steering was normal. Come home for around hour and a half getting ready for work. I get in and I can't even back out of my driveway. I backed up few feet and couldn't move the steering wheel. So I just shut the engine off and left it were it stood. I had no problems all day and then suddenly poof not there. No dash lights, no chimes, no warning. . . . . . . Just no steering. We called a tow truck the next day and it was taken to out mechanic, who told us that it had to go to the dealership to be fixed. The whole steering column had to be replaced.

On 3/8/2016 I started my engine and shifted into reverse, upon doing this I noticed I had no power steering. Leading up to this date for approximately 2 weeks, I noticed my steering wheel shook at all speeds while driving and while parked with engine running. I took the car to ray skillman Ford on 3/8/2016 and they diagnosed the problem as a failure in the steering assist motor and they said they would have to pull my steering column to repair the motor. I had my car serviced for recall 14s05 in September 2014 in which they reprogrammed the power steering sensor at capital city Ford. This recall remedy failed to prevent the issue of failure in my vehicle. The claim number through Ford is cas-8977665-p8m0t0. The total for the repairs is $996. 04.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at approximately 55 mph, the steering wheel shook violently and seized. The vehicle was taken to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

I took my vehicle to the dealership in response to a recall notice about the power steering. I had never before experienced symptoms of the issue. The following day, I began having intermittent issues with the power steering. I returned to the dealership and they again serviced the vehicle. A few weeks later I again began having intermittent issues with the steering. It took 2 weeks to get into the service again, and now Ford tells me I need a new steering column but that it is too long after the original service and is now considered a new incident not covered by the recall, even though others have experienced similar problems caused by the initial "repair. " they refuse to back out the software changes and refuse to fix the current issue. Ford case number cas-8718390-z4c4m7.

I started the car and when I began to drive the wheel would not turn. I asked the parking garage attendant to try and he could not turn the wheel either. I had to get a flat bed tow truck to take the car from the garage to a Ford dealership. Ford told me the whole steering column needed to be replace due to faulty steering module. It cost me $1,100. 17 to replace the steering column. On August 19, 2014 I brought the car to Ford to be serviced for recall 14s05. Because this recall was for power steering and the Ford motor company is aware of this problem, I thought the expense would be part of the recall. I have come to learn the the recall was to update the software only. Which was done to this car and didn't help. The Ford motor company should be held accountable for the seriousness of losing the ability to steer the car due to faulty manufacturing and the compromised position that is placed on the driver, other cars on the road and pedestrians. This car has only $45,000.

Tl-the contact owns a 2009 Mercury Mariner. The contact stated that when the vehicle was started the steering ability was lost. No warning indicators were illuminated. The vehicle was restarted and th power steering was normal again. The vehicle was driven to the dealer and the diagnosis was that the steering column needed replacement along with the power steering control module. The contact also stated that the vehicle was repaired under a recall for the same failure back in September 15th this year. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,833. Bp.

The contact owns a 2009 Mercury Mariner. The contact stated that there was a sudden loss of power steering without warning. The vehicle was taken to the dealer to be serviced for NHTSA campaign number: 14v284000 (steering), but the failure continued. The vehicle was taken back to the dealer where the failure was unable to be replicated and diagnosed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 189,000.

While waiting at a stop sign to make a right turn, my steer wheel jerked in my hand and seem to lock. When the traffic cleared, I tried to make the turn and the steering wheel had definitely lock, making it impossible to turn and steer and placing me in a very dangerous situation. I stopped the car and turned it off while in traffic. When I restarted the car the steering had unlocked. My car was in an accident a month prior to this incident and I had body work done, however the dealership and the insurance company both stated that this was not a result of the accident. The steering on the 2009 Mercury Mariner is electronic and failed to operate properly. The entire steer column has to be replace at my expense.

The 2009 Mercury Mariner is experiencing intermittent failure of the power steering system. (at least 3 times so far) when the car is started, the steering is nearly impossible to move. Repeated restarting of the car will sometimes restart the power steering and then the car is drivable until it is shut off. The dealer tells us that the only repair authorized by Ford is the complete replacement of the steering column - an approximately $1300. 00 part plus the hourly rate. This is an extremely dangerous type of failure. If it would occur while my 17 year old daughter is driving the car, she would be unable to control the vehicle and would most likely cause an accident.

Power steering stops working while driving. If you stop shut off car then restart power steering will work for awhile. Ford has no recall on this problem. Suggested from Ford dealership was to replace steering column at $1400. 00. This is not an intermittant issue and effects 2008,2009, 2010 Ford and Mercury vehicles. Afraid to drive car.