general problems of the 2009 Mercury Mariner - part 1

Vehicle notification stating power steering assist fault. Power steering locked up on highway going 60 mph while a child was in vehicle and vehicle was extremely hard to get off the highway. Parkway Ford of pampa, TX would not honor recall as VIN was not pulling up a recall. But a different auto mechanic repair shop did verify it was a recall.

Power steering failure on may 26th and 27th upon start up. Had to disconnect battery terminal to reset torque sensor.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v284000 (steering); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.

Unknown.

Power steering stopped working completely. . . . Was taking a turn and the steering became stiff and shook a little and went back to normal. Parked the car. Started the car 2 hours later and steering completely stiff. . . No power steering. A quick google search of this common issue will tell you : Ford owners forum groups with the same issue, complain that Ford apparently only did reprogramming and did not replace the actual part causing the issue, when checking the codes, it did not show the failure yet, so they reprogrammed the unit to check the box Ford completed the safety recall. Recall 14v284000: loss of power steering assist NHTSA campaign id number: 14v284000 "steering:electric power assist system" (5/28/2014) summary: Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. Consequence: if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (pscm) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14s05. Https://auto-recalls. Justia. Com/Mercury/mariner/2009/14v284000/index. Html.

This is an update to the complaint from June- because I have to compensate manually for the electric power steering, I’ve aggravated upper back injuries and strained hip muscles I incurred from work. I have to attend physical therapy for those injuries now, but it’s useless if my only mode of transportation prolongs my recovery. —— my 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, and it’s hard to get the steering wheel and the tires to agree on one direction. I looked up the make and model to see if there was a safety recall for it and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist.

The contact owns a 2009 Mercury Mariner. The contact stated that while her son was driving at various speeds, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 14v284000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

The power steering on my vehicle has failed and the repair shop stated there is an expired recall for the steering on this vehicle from 2014. I bought my vehicle (2009 Mercury Mariner) 1 year ago. VIN: [xxx] . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2009 Mercury Mariner. The contact stated while driving 30-35 mph, the vehicle lost power steering functionality. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle after 15-20 minutes, and the power steering became functional. The contact was able to continue driving. The contact stated that the failure recurred several times while driving. The dealer was contacted and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 14v284000 (steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 131,000.

My 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, making it impossible to drive. I looked up the make and model to see if there was a safety recall on it, and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///////////Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. ////.

Months back there were times the power steering would go out, it would be for short amount of times and always came back. As of 40+ days ago the power steering has totally gone out and has not once come back. The dash says "power steering assist fault" the other issue is the wrench on the dash. It's normally after driving for quite some time. Even if there has been a break on the car while grocery shopping etc. When it comes on the car goes into limp mode. Very dangerous as we cannot tell when it'll happen. There has been multiple times the light turns green we take off, get to about 15-20mph and she just stops. The dash reads to safetly pull over and I believe it says to shut off the car. This has been happening for 5+ months. There is also random over heating when that happens. This is based on how I remember it. Because of the safety issues I have not driven the vehicle. My husband drives it because he can handle no power steering better then me. . . Not that it's better for anyone to use. .

The contact owns a 2009 Mercury Mariner. The contact stated that while starting the vehicle, the vehicle lost power steering functionality. The contact stated that the steering wheel was locked. The message "power steering assist fault" was displayed. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering); however, the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 150,000.

The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 14v284000 (steering). The vehicle was not repaired. The failure mileage was approximately 150,000.

The contact owns a 2009 Mercury Mariner. The contact stated while driving around a traffic circle and making a left turn at approximately 20 mph, the power steering failed to function as intended. The contact stated there was no warning light illuminated. The contact stopped the vehicle and turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact drove the vehicle to the residence. The vehicle had not been diagnosed by the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 14v284000 (steering). The failure mileage was approximately 175,000.

Purchased used car in what appeared to be very good condition. Within a few months, power steering failure. Very difficult and dangerous to drive without power steering. Need car for work.

About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.

The pcm shorts out and fails when sparkplug and coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection.

Driving and my steering totally quit. . . Almost wrecked it was so hard to control. Had not had any previous issues prior to this. I had my vehicle towed to mechanic and code that came up says steering assist has failed and will need to replace whole steering column assembly. There was no warning light. . . Nothing! upon my research, I see this is a frequent problem and there was a recall (1 million vehicles) but only for certain models, and of course mine is not one, in fact I haven't read any reports where the steering column was replaced, only reprogrammed and then the problem comes back. My car was manufactured at the kansas city plant, which I have seen complaints numerous times for this problem coming out of this facility. Mechanic contacted Ford to inquire about the part. . . Was told it was a 6 month minimum time to get the parts!! 6 months. . . Am I just sol for 6 months since my car cannot be driven safely? I purchased a Ford because they were not part of the government buyout. . . Big mistake. At this point, I cant have it repaired with no parts. They know this is an ongoing problem, yet refuse to do anything about it.

I have been intermittently losing power steering. The code is b1342. After researching, it looks like Ford is aware of this problem but is unwilling to fix the issue. This fix must be done at a dealership since it is a software issue and going to cost $2,000. Obviously losing power steering when going at fast speeds is incredibly dangerous for myself and others. There is no check engine light that comes on when the issue arises.

Power steering failed during left hand turn, and I ran car into a yard.

The power steering gets stiff as I go down the road after a ding from the dash and no warning lights.

The contact owns a 2009 Mercury Mariner. The contact stated that while making left or right turns, the steering wheel became difficult to maneuver. No warning light was illuminated. The contact stated that the vehicle was taken to a dealer where the dealer diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA hotline. The failure mileage was approximately 132,596.

The contact owns a 2009 Mercury marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (eps) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced the NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA hotline. The failure mileage was approximately 179,000.

I went in to the parking lot of the vince lombardi service station turned the car off when I went in on the way out turn the car on and I couldnt move the steering unless I really used force so if this was to happen to me while driving it would have been bad called Ford they say for my VIN number it does not have a recall for that however diring research I saw other Mariners have a 14s05 recall which reflects pretty much what happened to me.

The contact's girlfriend owns a 2009 Mercury Mariner. The contact stated while driving approximately 15-20 mph and making a turn, the steering wheel became inoperable. There was an abnormal beeping sound detected. The contact stated that while his girlfriend was driving in traffic and making a turn on a curve, the steering wheel was pulling to one side. There was a low beeping sound detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred him to the NHTSA hotline. The approximate failure mileage was 154,204.

The electronic power steering is not working and have already replaced the torque sensor twice. I need a ecm and steering column to fix it.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and tpms warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.

The contact owns 2009 Mercury Mariner. The contact stated that while driving at various speeds, her steering wheel would vibrate without warning. The contact then stated that upon start of her vehicle, a "power steering assist fault" warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. The dealer nor the manufacturer had yet to be notified of the failure. Upon investigation, the contact linked her failure to NHTSA campaign number: 14v284000(steering). The vehicle had yet to be repaired. The failure mileage was approximately 130,000.

The contact owns a 2009 Mercury Mariner. The contact stated while attempting to drive out of the driveway, the vehicle stalled and lost power. The contact stated that several unknown warning lights were illuminated. The vehicle was then driven to an independent mechanic to be diagnosed. The vehicle was diagnosed with electric power steering failure. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 233,812.

Power steering assist goes in and out. Making it very hard to turn.

I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.

The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.

My wife is driving the car and the power steering quits working several times. Off and on. Speed varies. . Very scary!.

While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "power steering assist problem" displayed on dash when steering was lost.

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 mph, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA campaign number: 14v284000 (steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.