Steering Failed problems of the 2009 Mercury Mariner

Tl-the contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel seized four times while driving, but was able to drive to her residence and powered off the engine. The vehicle was restarted but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not part of a recall and did not assist. The failure mileage was approximately 100,000. Aw.

Tl-the contact owns a 2009 Mercury Mariner. While driving at various speeds the steering wheel failed to turn . There were no warning lights illuminated. The vehicle was taken to all star Ford 2586 range park dr, denham springs, la 70726 (225) 490-7649 but, was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 111,000. The contact stated that the failure was similar to NHTSA campaign number 14v384000 steering. Ap.

Nhtsa action number: dp15001 components steering opened from: April 1, 2015�present Ford is refusing to honor a recall for the power steering saying they did a computer update instead. Steering column failed 9,829 miles later. Very dangerous situation when it fails while driving. Ford knew this part was defective but still allowed it to go unfixed. The recall resulted in a computer update to provide warning signal and light to tell you that the part has failed. I do not have any warning lights or alarms and I suspect the computer update was not completed. Google searches resulted in thousands of vehicles with this problem even after the update have the same failure. I hope no one dies from fords irresponsibility and poor quality vehicles. I reported all this to fords rep who basically did not want to hear it. I asked to speak to a supervisor and was told why bother we are not going to help you. A supervisor did call back a day later but had the same attitude that the customer is never right and did not care if we ever bought a Ford product again. Just do a general Ford search and its not just my Mariner but many different models with the same problem. It appears that the only recourse we have is with the NHTSA ordering a recall to fix this problem before someone is killed or injured. It must be quite a windfall for Ford to charge all their customers $1500. 00 to fix a million cars or more. Did they do this on purpose to make more money. If anyone has more information on this please email me at xusa@embarqmail. Com.

The contact owns a 2009 Mercury Mariner. While driving 35 mph, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 79,000.

Under recall 14s05 the electronic steering assist was updated but did not fix the defect. The recall only gives a chime and warning that steering is going to fail. The chime went off but didn't give the warning on the instrument cluster until I went to the dealer to see what the chime was. When I was driving down the freeway at 70 mph my steering started to shake and the vehicle began to vibrate. I can only imagine if this were to totally fail while traveling at that speed.