Automatic Transmission Torque Converter problems of the 2005 Mercury Monterey - part 1

The contact owns a 2005 Mercury Monterey. The contact stated that the gears failed to shift into drive and reverse without warning. The wheels spun when the failure occurred. In addition, the transmission was replaced prior to the failure by bill estes Ford (450 n northfield dr, brownsburg, in 46112, (317) 852-2231). The failure continued and was taken back to the dealer for further diagnostic testing. The dealer stated that a manufacturer recall had been performed and provided no solution other than stating that the torque converter may need to be replaced. The manufacturer was notified of the failure, indicated that a recall had already been performed, and recommended the vehicle be taken to the dealer for diagnostic testing and repair. The vehicle was unable to be driven. The approximate failure mileage was 145,000.

Vehicle had sudden loss of motive power while driving straight and accelerating to 60mph highway speeds, almost causing multi-car accident. After coasting to shoulder, the transmission would not engage in any forward or reverse gear. This serious safety defect could have lead to the death of myself and my family of five. Towed vehicle to the local dealership who told us they were aware of a recall for the 2005 Mercury Monterey regarding that issue and Ford's recall campaign number is 11s25. The recall described this exact failure. ("summary: Ford is recalling certain model year 2004 and 2005 Ford freestar and Mercury Monterey vehicles. The torque converter output shaft may fail. ") however, after they entered the VIN number for my vehicle, they said the recall was not extended to that vehicle. That is wrong since this is a serious safety issue and would cause injury or death.

While driving on a busy road I started to lose power and could not go over 30 mph. I coasted home and had to call a tow to the dealership, williamsburg Ford. The dealer confirmed that the transmission needed to be replaced. There had been a recall on this vehicle in 2012 for the torque converter which was replaced by the previous owner. However, it is obvious that the damage was already done and the transmission went out at 70000 miles which should not happen on any car. I sent you an email previously on this issue and have not heard back. I called Ford and they said they wouldn't do anything about it. This is not right and something should be done. They should stand behind their product when it comes to safety.

For about 3 weeks the car shuttered between 40 and 50 mph. Then, while driving on a busy road traveling about 45 miles per hour, I began to lose power, the rpm's jumped erratically, and the transaxle light started flashing. I took the car to wiiliamsburg Ford (dealership) and they did a diagnostic that indicated a transmission problem 3rd and 4th gear. I contacted Ford as there was a torque convertor recall because of a faulty part causing damage to the transmission. They said the torque convertor was replaced in Aug. Of 2012 by the previous owner under the recall. If that corrected the problem the transmission should not have failed at 70000 miles. The torque convertor most likely damaged the transmission before it was replaced and shortened the life. Ford is telling me that they will not cover this since the torque convertor was replaced but this should not have happened if it was done correctly.

I submitted a complaint on this vehicle about two weeks ago. I wanted to add some additional information. Just to recap: this 2005 Mercury Monterey was recalled in 2012 for the torque convertor. The job was completed at a dealership by the previous owner when it had less than 30000 miles. The transmission went out again at 70000 miles. Traveling down a busy road I lost power and could not accelerate over 30mph and the rpm's jumped erratically and the transaxle light came on. Towed it to the dealer that confirmed it was the transmission and then towed it to a transmission specialist. They said the transmission was shot and replaced the following parts: master OH kit, band, piston, servo, torque convertor. The total cost was $1814. 00. The mechanic confirmed that this should not have happened at 70000 miles and just a few years after the recall. The original torque convertor must have done more damage than what was repaired in 2012. I feel that Ford should pay for the transmission rebuild as it is obviously a result of the original recall.

2005 Mercury Monterey. Consumers writes in regards to recall concerning transmission torque converter the consumer was informed that parts would be available in the 2nd quarter, which has since passed and the parts are still not available. Recall # 12v006000.

2005 Mercury Monterey. Consumer states problem with vehicle transmission the consumer stated the transmission was serviced at 75,000 miles three months ago. The consumer received a letter from Ford stating the torque converter may fail due to worn gears in the converter. The letter also stated the parts were not available and he would be contacted when they became available. However, on July 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 mph, when suddenly the vehicle lost power at about 200 yards from an exit ramp. He was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. After the torque converter was replaced, the technician stated the second gear in the transmission went out.

My van began to lose power at certain speeds, almost skipping at times. I took the van to my personal mechanic, whom investigated the issue for 4 days, and ruled out the engine, he stated that it was the transmission. A few days later, I received a recall notice from Ford informing me that the vehicle was coming under recall for the torque converter. Approximately 3 weeks ago, I took the vehicle to the Ford dealership and asked them to investigate. The dealership opened at 7 am, and when they called me at 7:29 am, they swore it was not the transmission. They claimed it was the motor and could not pin point any specific reason as to why. Then they claimed that the #6 plug was misfiring 16% of the time?? I consulted with my mechanic and he stated very clearly that if that was true, my check engine light would come on and stay on. It has not. The vehicle continues to worsen every day with the skipping or stuttering. Im now only getting 13 mpg whether in town or on the highway. I don't know whether to take it to a transmission specialist to confirm or not. Apparently, from what I have researched, Ford does not want to honor their recall, and is using the scape goat, " your vehicle is out of warranty, so you have to pay. ".

I have owned the Mercury montery for six years and have had nothing but problems. The biggest problem is a torque converter that has been replaced. Fortunately, I was traveling from north florida in 2009 when the van suddenly just stopped accelerating. . . I had to coast to the side of the interstate. . . With two other women in the car beside myself. The van had to be towed and a torque converted replaced. The second incident. . . Same thing different location. I was reimbursed for the the torque converter last year DE to a recall. . . However, now it has a major problem of not accelerating. . . . After sometimes 30 mph and 70 mph. . . . I have to let off the gas and hit it again. . . . This is continuous . . . Very frustrating. . . Very costly. . . And very dangerous issue. . That is my most important point. . . Very dangerous. . . It just stops without notice! I would like to know what can be done to fix this problem without me absorbing the cost. . . As it is very obvious . . . This is a faulty, dangerous vehicle! please . . . . Please contact me to inform me of what can be done. I have less than a year of payments on this vehicle. . . And at this point don't feel safe driving long distance or anywhere else in the van.

Our torque converter/transmission failed on our 2005 Monterey. My wife was driving the vehicle on route 1 in edison, NJ and it lost all gears. I called for emergency towing (it was a Saturday evening 4/21) and had it brought to a repair shop. I went to Ford's web site to see if there was a recall. I entered the VIN and no recall showed up. None. So, I proceeded to have the repair shop start to work on it on (4/23). Now I find that there is a recall (4/26) via a shady, intentionally misleading email from Ford. Ford's customer service has been evasive and not helpful. They told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. Furthermore, if we had known that there was a recall, we would have had it towed to a Ford dealer, not a local service shop. But their web site specifically said that no recall existed for the vehicle. We now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. Ford has failed to help us with this. We have 5 children and this is our only family vehicle. They sold a faulty product, acknowledged it and still will not help us with it.

I received a recall notice - 11s25/NHTSA recall 12v-006 in March, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in June. Waited. Called dealer and Ford - parts now will be in the end of June. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then July came and went - no parts. August - I receive a letter from Ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my Ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is September 4. Labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to r&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829. 60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to Ford for "potentially" reimbursement, (by a Ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My van was towed to the local Ford garage where we bought 5 years ago this past Saturday. I was told today the problem is in the torque converter or transmission. I just found out there was a lawsuit brought upon Ford because of transmission related problems in 2005 Monterey's. Just a brife review shows me there are hundreds of people experiancing the same problems as I am. I also believe NHTSA investigated this problem. What bothers me the most is that I just got done paying this car off and the low mileage at the time of failure. What are my options to get relief ? should I phone the attorneys who handled the original case? can you give any other information such as others who my have also filed complaints similar to mine?.

We were driving along a main highway when suddenly, without any warning at all, it was like the vehicle slipped into neutral and would no longer move - on the highway! we had our 2 young children in the car and were fortunately able to get it to the side of the road without a safety incident. We were 50 miles from home, had to have it towed to a dealer nearly 20 minutes away. Our diagnosis on the car was that the torque convertor on the transmission failed. The dealer mentioned that he had seen this quite a bit on a few models with the same component, but when I questioned him on his comment he backtracked and said he shouldn't have said that. He told us it would take at least 3-4 days to repair and since we were far from home, we were stuck in another city with no transportation (as they wouldn't give us a loaner). Seeing our distress and knowing we were in a bad situation, he later offered to put 2 guys working on it to get it done by the end of the day. As we were in a strange town with a 4 and 6 year old (and we were on our way to celebrate the 6yo birthday), we were forced to rent a car if we didn't want to keep them in a Ford dealership for the next 6 hours. When we returned to pick up the car, the service dept did pick up the tab on the rental car. Our final bill was $1,786. 15 and a complete distrust of our Ford product. We no longer feel particularly safe in the vehicle or w/our kids in the vehicle, especially after reading all the others that had similar problems to this and beyond. However, we are not in a position to buy a new vehicle and would like Ford to take responsibility for something that seems an obvious defective design and/or manufacturing defect with their product. Peoples lives are at risk here - we are lucky we weren't hit from behind on the hwy when it suddenly lost power! lucky!! be responsible and do right by your customers Ford!.

2005 Mercury Monterey. Consumer states vehicle lost complete power while driving the consumer was informed the torque converter and the input shaft were a huge problem on his vehicle and the parts were inferior. A mechanic stated, the part was made of aluminum which could not withstand the pressure in which it was loaded.

My 2005 Mercury Monterey will 66,765 miles on it will not engage the transmission. You can put it in forward, reverse, or any other gear and it does not have the normal feel that any engagement happened. And when you let off the brake it does not move and when you give it some gas it does not move. It does not matter which gear it is in either. The car made it home with out any notice of the problem but the next day when I wanted to back out of the garage the transmission is totally gone. From research I know I'm going to hear that the torque converter output shaft splines are stripped causing a sudden loss of power to the drive-train.

The contact owns a 2005 Mercury Monterey. The contact stated while driving 35 mph the vehicle suddenly decelerated until it came to a halt without any warning. The contact was unable to drive the vehicle or shift gears. The vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offered any assistance. The vehicle was not repaired. The failure and current mileage was 60,000.

The contact owns a 2005 Mercury Monterey. The contact was driving approximately 25 mph when the vehicle suddenly accelerated, the contact depressed the brakes but the vehicle would not respond. After utilizing the parking brake, the vehicle stalled. The vehicle was towed to the dealer for diagnostics. The technician stated that water had entered the wiring of the computer system and caused the failure. The technician dried the wiring but the failure recurred. The vehicle was towed to the dealer again, where the technicians replaced the computer but the contact continued to experience the failure. There was also a failure with the rear passenger side sliding door, which would sporadically open with the vehicle parked and the key removed from the ignition. In addition, the fuel level gauge displayed an inaccurate amount of fuel and all of the instrument panel lights were illuminated. The vehicle was not repaired. The approximate failure mileage was 17,000. Kmj updated 5/11/12 the consumer stated the computer also was wet and caused system failure in February 2010. It was replaced then. Last brakes twice. March 12, 2012 vehicle would not reverse and raced in neutral, torque converter failed. Handicap lift failed. Updated 06/14/2012.

While leaving a parking lot the vehicle came to a stop without any warning. The engine was running but the vehicle would not move in any gear. The local dealer towed in the van and had to replace the torque convertor. Ford motor company did not contact me and warn me that they were aware of this problem. This is a dangerous defect and all owners of this vehicle need to be warned before someone is killed.

As per your website defect investigation's. My 2005 Mercury Monterey I was driving on the freeway at 65 mph and all of a sudden the engine rpm rose up rapidly. I at first thought there was a problem with the cruise control. But no it was the transmission. As your investigation shows it was a sripped output shaft and the torque converter. I am having it repaired today. I would like to know if Ford is doing anything about this problem ??? my vehicle has only 69,000 miles on it. I am the original owner. Thank you.

I have a 2005 Mercury Monterey with over 100k miles. Last year I had to have the transmission replaced. Bought new in 2005 from greensboro nc gate city Lincoln Mercury dealership which is now closed. Now I have problems with van surging forward and cutting off. Will not change gears right. It jerks when the problem happens. Loud noise comes from the engine compartment after van is started up as well van will cutoff while on the road but will restart. No codes are showing. Not sure what is happening. So far no problem has been found. Is it the torque converter, the transmission? I need help!.

The torque converter went out on my 2005 Mercury Monterey van. This happened after reporting transmission issues to both hastings Ford and whitaker Lincoln Mercury several times since 8/22/2005, which was the purchase date of my van. When the torque converter went out, I was driving approximately 40 mph. Without warning, the van lost power and it seemed like I was driving in neutral. The van would not move in drive or reverse. I had to coast to the shoulder where a couple of guys then had to push the van so that it was out of harms way. After having the van towed to hastings Ford and doing a little research, I'm now finding that many other 2005 Mercury Monterey vans have experienced the same problem as my van. It was interesting and a little odd to me that the mechanic was able to diagnose the problem without having to take anything apart. This to me now indicates that Ford is well aware of the problem. I find it very disappointing that hastings Ford did not mention any of this to me before they started servicing the van. My main complaint is that I do not feel that I should have to pay for fixing this problem since I have reported and documented transmission problems several times, many of which were well within the warranty period. My other complaint is that Ford seems to be doing nothing about this potentially very dangerous problem. It was a very unsafe situation that I was in when I totally lost power. I was on a slight incline when my problem happened. I was fortunate to have enough power to coast close enough to the shoulder of the road. I hate to think if I was going highway speeds and I needed to get over multiple lanes to a shoulder or a safe part of the road.

I recently purchased a 2005 Mercury montery Mini-van with 45,000 miles. It now has 47500 miles and I have been told it needs a torque converter to repair the transmission. I was driving at approx 35 miles per hour when the van completely lost forward motion. The engine was running, there wasn't any noise, service lights or fluid leakage. The car simply had no gears. We had no prior warning, the car had never had any hesitation, jerking or any signs of distress. Thankfully we had just pulled off the interstate. We pulled off the road into a parking lot where we coasted to a stop.

I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. I had to coast the van to the side of the road. I turned off the van and restarted it. The van would not engage in drive or reverse. I could not move the van and called for a tow truck. The van had been working perfectly. No loud noises or any difficulty shifting during or prior to the transmission failure. The transmission had to be replaced with a power train, and new torque converter by aamco for $3,008. 52 I understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.

At 105000 miles the transmission on my 2005 Mercury Monterey van quit on I-80 cruising at 70mph. . . For no reason the vehicle lost power and would not accelerate. . . Had to be towed to shop and am told $3000 in repairs. . Ford has known about this bad transmission for 5 years and nothing has been done. . . . Why??? I now discover that several hundred people have filed the same complaint and as many as 205,000 vehicles may have this problem which I understand is a possible bad torque converter shaft. . . . I am really upset with Ford as this the 4th vehicle I have purchased from them with faulty transmissions. . . .

The contact owns a 2005 Mercury Monterey. The contact was driving approximately 40 mph, and when the accelerator pedal was applied the transmission would not respond. The vehicle was towed to the residence where a certified mechanic inspected the vehicle. The failure was related to the torque converter. The vehicle was not repaired. The failure mileage was approximately 77,000. Updated 01/31/11 updated 03/16/11.

2005 Mercury Monterey van. . . Transmission failed driving away from stop sign, no power to wheels. The transmission fluid was changed 6 weeks ago during normal fluid maintenance. Mostly highway miles since taking ownership. Car had to be towed to Ford dealer. They have just called and said transmission has no pressure & needs a new torque converter & seal kit. Bought this car w/ 8400 miles and now has only 53,000 in 4 years with regular service and oil changes. Estimated repair time 2 days @ approx. $ 1020. 00.

Transmission failure without warning on my 2005 Mercury Monterey van. This car was well maintained. Transmission fluid level was found to be okay. Torque converter failed. I was parked at the time at university parking lot where I work. Started engine, no noise or indication on electronic warning system, and when put into gear the system simply was in neutral. Had to have vehicle towed to dealers where they did the repair. They also noted no apparent indications that this was problem as they noted if there was recall that I should keep my bill and that should be covered. It was lucky that this occurred when it did as I usually travel freeway home at rush hour. No accident or other event from the occurrence - which was also a blessing. I have been a Ford owner for many years and was surprised by this failure. Upon searching the internet I noted that other 2005 Montereys were also showing same problem and that NHTSA was doing a study, so I felt it was important to let you know of this problem. I can imagine that this would be very unsafe if the failure had occurred when driving. Car is now repaired and appears to be in proper working order.

The torque converter goes bad on my van every 35,000 miles. There is no warning sign that the part will fail. The van has stranded me twice now in freezing temperatures with my children in the vehicle because all of a sudden it will just not go anywhere. There is never any noise or any indication of a problem until the vehicle just stops moving. Ford just keeps replacing the torque converter. The vehicle I have now is working on it's third torque converter in 71,000 miles of use.

Our 2005 Mercury Monterey's transmission stopped working as my wife and 4 kids were driving on a busy kansas city highway. She had vehicles behind her in front and to the side of her, now she was coasting on a 70mph highway trying to find a way to get to the shoulder with 2 kids crying and 2 yelling why are you stopping in the middle of the road. With cars swerving all around her, luckily she did make it. Now they are sitting in the van just barely off the highway for 2 hours with cars just feet away driving 70-80mph. I have to borrow another vehicle large enough to go get them, because we all can't fit in my truck. Now I'm parked behind them with flashers on trying to unload 4 kids and car seats ages 1 to 10, with cars driving by 70 to 80mph. I get them home safely. I have it towed to Ford dealership they charge me 160. 00 just to tell me it has a bad transmission, output shaft or torque converter, and to fix it would be 3,000, I ask the service manager if this is a common problem, and he said no. Well as far as I'm concerned he just flat out lied. Now we all know the truth. This should be a safety recall now!!!!!.

I have a 2005 Mercury Monterey minivan. When the incident happened in September 2009, it had 87,728 miles (based on repair bill dated 9/16/2009). On that September, 2009 evening, I was driving on us 27, and was coming up on a slight hill, and all of a sudden without any warning sign, I lost acceleration. I couldn't even make a turn to a side rode, it just stopped! later a police car pulled over, and helped me to push my van to the side. I had the van towed to the dealer, and was told that my torque converter assembly needed to be replaced, and it cost me $2000! however, ever since I took my van back, every now and then, after I stopped at the red light, I have trouble to accelerate. When I accelerate, the transmission acts like it's at neutral, and the rpm would shoot up, and the van jolt forward. I have to let my foot up and then gently press several times for the van to slowly gain speed while all other cars just have to drive around to pass me. And when this happens, it felt almost like last September, and I worried the van will quit on me again. I had take the van back to the dealer twice for them to investigate this problem, but both time they said they could not duplicate the problem, so nothing could be done. (it's true that it doesn't happen all the time, it's kind of unpredictable). I'm kind of scared of driving this van, because I don't know when it will just stop right in middle of road again.

2005 Mercury Monterey torque converter shaft failure resulting in sudden loss of power on freeway, without warning.

2005 Mercury Monterey. Consumer writes in regards to reimbursement for transmission replacement the consumer stated he received a check from Ford motor company for $1,450. 00 to cover the expense of replacing the transmission. However, the consumer stated he paid $ 2077. 11 and would like the entire amount to be paid.

The contact owns a 2005 Mercury Monterey. While driving 55 mph, the contact stated that vehicle lost complete power and stalled. The dealer diagnosed that the torque converter failed. The vehicle was repaired. The manufacturer denied any assistance with repairs to the vehicle. The failure mileage was 23,000 and the current mileage was 88,000.

I was driving my 2005 Mercury Monterey van home and about 20 miles away from my house it was driving fine and than without any signs or warning at all I lost all acceleration I had to pull off the side of the road no cell phone coverage finally someone came along and I got it towed back home, that is the first time I ever had a problem with the transmission Ford Lincoln Mercury said it was the torque converter I bareley hit 50,000 miles when this happened now it wont go in drive reverse or anything just happened all at one alot of people are having this problem I was reading about 100's online now Mercury wants 1000. 00 to replace the torque converter when it is a defect in alot of there vans and that's not right its not like I'm the only person this has happened to I'm just glad I was far out of town like alot of people that has had this happen to them without warning sitting at a redlight and going down the interstate I paid 38,000 dollars for the van and still owe half its not right that Mercury wants the consumers to pay for the defect car company's aren't the only ones struggling.

We had no previous problems or incidents. We were traveling a major highway I-86 going towards jamestown. Our van geared up real quick and we lost all acceleration. No warning we are thankful there was no car behind us or beside so we could safely get to the side of the road! it was a very scary feeling. We were told by the Ford garage that we had to be towed that is was the torque converter. I see there has been alot of these going bad. We had no warranty left so we are stuck with a hefty bill for something that should have been recalled!!!!!!.