Brake Sensor Problems of Mercury Mountaineer

See below from: tier 1 email - crcfmc [mailto:crcfmc@Ford. Com] sent: Thursday, March 20, 2014 8:57 am curtis leger subject: vehicle service issues crm:01660000000018 hello curtis, my name is davonya, I am from Ford`s customer relationship center (crc). I have reviewed your email regarding the concerns on your 2010 Mountaineer. I apologize for any inconvenience this has caused. Ford motor company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs. Thank you for contacting Ford motor company. We are sorry that we were not able to meet your expectations. Sincerely, davonya customer relationship center Ford motor company from: generic - crc contact received: 3/18/2014 5:45 pm tier 1 email - crcfmc subject: vehicle service issues what is your vehicle sales or service issue?:the vehicles brakes started locking up while driving. The cause was due to a deffective wheel bearing that caused the antilock brake sensor to malfunction creating an extremely dangerous driving scenario what action has your dealer taken to address the issue?:n/a what assistance are you seeking from Ford motor company?:reimbursement for deffective repairs are you the owner of the vehicle :yes mileage : 38000 where is your vehicle now : inpossession have you contacted the dealer :no.

See all problems of the 2010 Mercury Mountaineer 🔎.

Front brakes started automatically seizing up random times and speeds due to a deffective wheel bearing that disrupted the antilock brake sensors. This created an extremely dangerous driving issue. Ford refused to take responsibility or pay for any repairs because it was outside the warranty period.

From: tier 1 email - [xxx] sent: Thursday, March 20, 2014 8:57 am [xxx]subject: vehicle service issues crm:01660000000018 [xxx], my name is [xxx], I am from Ford`s customer relationship center (crc). I have reviewed your email regarding the concerns on your 2010 Mountaineer. Ford motor company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs. Thank you for contacting Ford motor company. We are sorry that we were not able to meet your expectations. [xxx]Ford motor company ------------------- original message ------------------- from: generic - crc contact received: 3/18/2014 5:45 pm tier 1 email - crcfmc what is your vehicle sales or service issue?:the vehicles brakes started locking up while driving. The cause was due to a defective wheel bearing that caused the antilock brake sensor to malfunction creating an extremely dangerous driving scenario what action has your dealer taken to address the issue?:n/a what assistance are you seeking from Ford motor company?:reimbursement for defective repairs are you the owner of the vehicle :yes VIN : [xxx] mileage : 38000 where is your vehicle now : inpossession have you contacted the dealer :no dealer name : n/a information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

At 43577 miles I am having to replace my rear-end. This is going to cost approximately. 1500. 00. Also abs sensor has to be replaced.

See all problems of the 2002 Mercury Mountaineer 🔎.